Santander 123 Lite - conversion to Everyday Account from 21 August 2025?

garfield33

I have just CASS'd my Santander 123 Lite over to Nationwide - they started the process last week and my bank account closed today (4th).
All the usual direct debits went out in July as normal. I usually get my cashback on the 2nd (even when it lands on a weekend) but didn't get it this month.
I tried "talking" to the help (hmm) -bot Sandi but it was no use, so I am waiting for a human to get back to me.
Has this happened to anyone else?

GeoffTF

garfield33 said:

I have just CASS'd my Santander 123 Lite over to Nationwide - they started the process last week and my bank account closed today (4th).
All the usual direct debits went out in July as normal. I usually get my cashback on the 2nd (even when it lands on a weekend) but didn't get it this month.
I tried "talking" to the help (hmm) -bot Sandi but it was no use, so I am waiting for a human to get back to me.
Has this happened to anyone else?

If you read the thread, I think you will find that something similar did happen to someone else.

harz99

garfield33 said:

I have just CASS'd my Santander 123 Lite over to Nationwide - they started the process last week and my bank account closed today (4th).
All the usual direct debits went out in July as normal. I usually get my cashback on the 2nd (even when it lands on a weekend) but didn't get it this month.
I tried "talking" to the help (hmm) -bot Sandi but it was no use, so I am waiting for a human to get back to me.
Has this happened to anyone else?

Look back through my posts...

garfield33

harz99 said:

garfield33 said:

I have just CASS'd my Santander 123 Lite over to Nationwide - they started the process last week and my bank account closed today (4th).
All the usual direct debits went out in July as normal. I usually get my cashback on the 2nd (even when it lands on a weekend) but didn't get it this month.
I tried "talking" to the help (hmm) -bot Sandi but it was no use, so I am waiting for a human to get back to me.
Has this happened to anyone else?

Look back through my posts...

Thank you harz99
I'd also meant to ask in my post (but clearly got distracted by something shiny) how others had found the customer services when asking about absent cashback, however no need now because:
- they actually replied pretty quickly once I got past the bot
- I had mis-interpreted (made assumptions about) the specifics for earning cashback - the DDs needed to be live/active on the cashback date, but my switch had already started by then so mine were not. So I miss out on one last £4.50ish... ah well.
Adiós Santander, I have enjoyed my 10 years of cashback

Newly_retired

I have just rung Santander to ask if they can swap all my Direct Debits from my 123 Lite to my full fat 123 Select accoount. The answer is No. So I woud have to contact all the companies involved with the new details myself if I want to keep getting cashback.
It seems I just have to accept the transfer to an Everyday account if I don't do the spadework.
I already have an Edge current account for which I pay no fee. It has a £0 balance, no DDs.This is to enable me to have an Edge Saver of course.  Would it work to open a new one to transfer to, accepting that I have to pay the monthly fee?
Amy other possibilities? I am not eligible for the cashback perks on a Nationwide account as I had one previously.

crumpet_man

CASS your 123 lite to another bank then CASS that one to your other Santander 123 account?

Newly_retired

Good Idea. Thanks

fergie_

That's my switch to nationwide gone through and qualified for the £200 incentive. Its not far off 2 years worth of cash back with 123 lite RIP.

harz99

fergie_ said:

That's my switch to nationwide gone through and qualified for the £200 incentive. Its not far off 2 years worth of cash back with 123 lite RIP.

We were only getting a net £2 a month, so the NW £200 was about 8 years worth for us...and we'll probably end up going back to an Edge account anyway if there are no other offers we qualify for in the next few weeks.

Newly_retired

I have started to manually inform companies that my DD should be taken from a different account, my 123 full fat.  I just need to time them right ( and keep a careful note of what I have / haven't done! )