How do I pay this Austrian Doctors Invoice? I don't speak any German. Any German Speakers?

HedgehogRulez

Uriziel said:

DullGreyGuy said:

Voyager2002 said:

flaneurs_lobster said:

elsien said:

Or reply in English and get them to translate if they want to be paid? 

Typical foreigners.

Providing a service in their own country, invoicing in their own language and now expecting to be paid (after a period of unsecured free credit) in their own currency!

Outrageous.

To be fair, they were offered payment at the time and said they could not accept Euros (their own currency)!

More accurately, like many private doctors here, they dont take cash rather than it being a Euro issue

He said they did not have a card machine so I don't think it's about it being cash. I don't think people in Austria pay for healthcare so there would be no need for them to have a card device.

GHIC an option in that case?

penners324

Bank details are on the invoice. Use those

boingy

I also wondered whether the GHIC would cover it.

I'm thinking that the surgery must not deal with many foreign nationals otherwise they would have learned to take payment from the patient on the day rather than relying on them paying a (relatively small) invoice at some point later, because if the patient chooses not to pay the invoice it would probably not be financially worthwhile pursuing them.

sheramber

FrankFalcon said:

Hi all

I didn't know where to put this so this was my best bet.

A few weeks ago whilst I was in Innsbruk I had to visit a Doctor.  The service was excellent and they gave me an Invoice whilst I was there.  I attempted to pay the bill at the time but they couldn't take Euros.  I asked could I pay with Credit/Debit Card but the Surgery didn't have a card machine.  Unfortunately, the receptionist didn't speak much English and she simply handed me the invoice and said "Pay online".  

So, I have the invoice but have no idea who or how to pay from my standard Lloyds bank account.  

If there are any German speakers, preferably with UK bank account, please could you advise how to pay this bill.

Regards

Have you asked your bank about paying it. Phone them and ask how to do it.

wmb194

sheramber said:

FrankFalcon said:

Hi all

I didn't know where to put this so this was my best bet.

A few weeks ago whilst I was in Innsbruk I had to visit a Doctor.  The service was excellent and they gave me an Invoice whilst I was there.  I attempted to pay the bill at the time but they couldn't take Euros.  I asked could I pay with Credit/Debit Card but the Surgery didn't have a card machine.  Unfortunately, the receptionist didn't speak much English and she simply handed me the invoice and said "Pay online".  

So, I have the invoice but have no idea who or how to pay from my standard Lloyds bank account.  

If there are any German speakers, preferably with UK bank account, please could you advise how to pay this bill.

Regards

Have you asked your bank about paying it. Phone them and ask how to do it.

See my post above. With Lloyds it should be easy to do it online.

DullGreyGuy

SiliconChip said:

DullGreyGuy said:

Voyager2002 said:

flaneurs_lobster said:

elsien said:

Or reply in English and get them to translate if they want to be paid? 

Typical foreigners.

Providing a service in their own country, invoicing in their own language and now expecting to be paid (after a period of unsecured free credit) in their own currency!

Outrageous.

To be fair, they were offered payment at the time and said they could not accept Euros (their own currency)!

More accurately, like many private doctors here, they dont take cash rather than it being a Euro issue

Or have any other means of taking payment, which seems to be a rubbish business issue.

Have you asked your GP about what methods of payment they accept? Its been a while since paying them for a private service personally but they were cheques and BACS only last time I did @SiliconChip

SiliconChip

DullGreyGuy said:

SiliconChip said:

DullGreyGuy said:

Voyager2002 said:

flaneurs_lobster said:

elsien said:

Or reply in English and get them to translate if they want to be paid? 

Typical foreigners.

Providing a service in their own country, invoicing in their own language and now expecting to be paid (after a period of unsecured free credit) in their own currency!

Outrageous.

To be fair, they were offered payment at the time and said they could not accept Euros (their own currency)!

More accurately, like many private doctors here, they dont take cash rather than it being a Euro issue

Or have any other means of taking payment, which seems to be a rubbish business issue.

Have you asked your GP about what methods of payment they accept? Its been a while since paying them for a private service personally but they were cheques and BACS only last time I did @SiliconChip

I suspect that last time I paid for a private service at a GP (travel vaccinations over 15 years ago) I did indeed pay by cheque, I've no idea if they had other means of accepting payment, but my NHS dentist takes card payment every time I'm there.

pecunianonolet

The bank name is Hypo Tirol and you have BIC and IBAN

In the Lloyds banking app you click "Payment" at the bottom. Select your account and in the "Choose who to pay" you select at the top "Pay someone new".

Now select "International bank account". You get asked again to choose an account. On the next screen you click on "Pay someone new". You now select in the drop down list Austria.

The full name is most likely PVZ Dr Sevignani. PVZ is the abbreviation of Primärversorgungszentrum

You need to add the postal address and IBAN / BIC. 

On the next screen (once accepted) you should be able to type in the € amount and it shows you the exchange rate and how much it will cost you in GBP. That should allow you to authorise and send the payment. 

Re-Nr. stands for Rechnungsnummer --> invoice number

I would put this into the reference field so they can allocate the payment. 

I haven't been able to go much further in my app so don't know if there are any further steps or fraud checks. 

You should perhaps have redacted "Diagnose" as it describes the diagnosis the GP gave. 

Lloyds isn't going to give you the very best exchange rate but with such a small amount it shouldn't be an issue. 

As others have said, if it is treated as an emergency appointment or any other means allowed you may get it covered by the NHS. 

https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic/

Theleak250

Is this a wind up 

sausage_time

Hi @FrankFalcon - do you have all you need?   The IBAN should be sufficient I think, but check the costs.  Players like Wise may be better - but it's not a huge sum.