How do I pay this Austrian Doctors Invoice? I don't speak any German. Any German Speakers?

FrankFalcon

Hi all

I didn't know where to put this so this was my best bet.

A few weeks ago whilst I was in Innsbruk I had to visit a Doctor.  The service was excellent and they gave me an Invoice whilst I was there.  I attempted to pay the bill at the time but they couldn't take Euros.  I asked could I pay with Credit/Debit Card but the Surgery didn't have a card machine.  Unfortunately, the receptionist didn't speak much English and she simply handed me the invoice and said "Pay online".  

So, I have the invoice but have no idea who or how to pay from my standard Lloyds bank account.  

If there are any German speakers, preferably with UK bank account, please could you advise how to pay this bill.

Regards

Neil49

Their bank account details are at the bottom of the invoice (IBAN). This will be required in full when completing an international payment. You should be able to do this through your online account. 

Google translate (or similar) will do the translation for you. 

elsien

Or reply in English and get them to translate if they want to be paid? 

flaneurs_lobster

elsien said:

Or reply in English and get them to translate if they want to be paid? 

Typical foreigners.

Providing a service in their own country, invoicing in their own language and now expecting to be paid (after a period of unsecured free credit) in their own currency!

Outrageous.

wmb194

FrankFalcon said:

Hi all

I didn't know where to put this so this was my best bet.

A few weeks ago whilst I was in Innsbruk I had to visit a Doctor.  The service was excellent and they gave me an Invoice whilst I was there.  I attempted to pay the bill at the time but they couldn't take Euros.  I asked could I pay with Credit/Debit Card but the Surgery didn't have a card machine.  Unfortunately, the receptionist didn't speak much English and she simply handed me the invoice and said "Pay online".  

So, I have the invoice but have no idea who or how to pay from my standard Lloyds bank account.  

If there are any German speakers, preferably with UK bank account, please could you advise how to pay this bill.

Regards

Use the BIC and IBAN numbers at the foot of the page (you might not be asked for the BIC). Then you should also be able to add the invoice reference number (the "Re-Nr.") in a reference or note field.

In the Lloyds app or via the browser click payments, then pay new, and you should then see an international payment option.

lon_don

UK Revolut will likely allow you to do EUR SEPA transfer, from your GB IBAN of your EUR Revolut account, to the AT IBAN (source: I have done this with my UK Revolut into french FR IBAN), for free. So exchange GBP into EUR inside Revolut to minimize fx cost, then SEPA transfer to the AT account for free (in theory - make sure the transfer is SEPA not SWIFT).

Voyager2002

flaneurs_lobster said:

elsien said:

Or reply in English and get them to translate if they want to be paid? 

Typical foreigners.

Providing a service in their own country, invoicing in their own language and now expecting to be paid (after a period of unsecured free credit) in their own currency!

Outrageous.

To be fair, they were offered payment at the time and said they could not accept Euros (their own currency)!

DullGreyGuy

Voyager2002 said:

flaneurs_lobster said:

elsien said:

Or reply in English and get them to translate if they want to be paid? 

Typical foreigners.

Providing a service in their own country, invoicing in their own language and now expecting to be paid (after a period of unsecured free credit) in their own currency!

Outrageous.

To be fair, they were offered payment at the time and said they could not accept Euros (their own currency)!

More accurately, like many private doctors here, they dont take cash rather than it being a Euro issue

lr1277

Deleted comment

SiliconChip

DullGreyGuy said:

Voyager2002 said:

flaneurs_lobster said:

elsien said:

Or reply in English and get them to translate if they want to be paid? 

Typical foreigners.

Providing a service in their own country, invoicing in their own language and now expecting to be paid (after a period of unsecured free credit) in their own currency!

Outrageous.

To be fair, they were offered payment at the time and said they could not accept Euros (their own currency)!

More accurately, like many private doctors here, they dont take cash rather than it being a Euro issue

Or have any other means of taking payment, which seems to be a rubbish business issue.

Uriziel

DullGreyGuy said:

Voyager2002 said:

flaneurs_lobster said:

elsien said:

Or reply in English and get them to translate if they want to be paid? 

Typical foreigners.

Providing a service in their own country, invoicing in their own language and now expecting to be paid (after a period of unsecured free credit) in their own currency!

Outrageous.

To be fair, they were offered payment at the time and said they could not accept Euros (their own currency)!

More accurately, like many private doctors here, they dont take cash rather than it being a Euro issue

He said they did not have a card machine so I don't think it's about it being cash. I don't think people in Austria pay for healthcare so there would be no need for them to have a card device.