Is vodafone in the wrong

Detail_Merchant

Do you have a usage limit on your account?

There are some Vodafone terms and conditions here - https://www.vodafone.co.uk/cs/groups/public/documents/webcontent/evo-paym-direct.pdf

Yours might be a bit different depending if you got your phone/SIM direct from Vodafone or not, and what kind of contract you are on, but I guess it will be similar.

In those Ts&Cs, it has a section about usage limits:

We may decide to set a usage limit. We may set a monthly call and/or internet limit on your account. We may increase or remove this if we carry out a credit check. You may be able to go over your limit, but if this happens, you must pay all charges. If your usage increases significantly, we may ask for a part payment so you can continue to use the services.

So maybe the £200 charge has taken you over your usage limit, and so Vodafone want some payment earlier than normal.

flaneurs_lobster

Be interesting to know what the text said that you didn't receive.

The T&Cs for Vodafone's PAYM contracts talks about setting "a usage limit" and

"If your usage increases significantly, we may ask for a part payment so you can continue to use the services".

Suppose you could argue that charge-to-phone is not "usage" but it's consequence is that you have a significantly increased monthly debt to Vodafone that they wanted to be settled before the next DD was due.

Is this the actual issue? Vodafone want £200 to turn your service back on. You want your service returned but can't/don't want to pay until mid-May?

It's now 7th May. Not sure if there's much point in arguing the toss with Vodafone if you are going to pay the bill in a week anyway. 

Better hope that they haven't cancelled your contract, killed your phone number and shipped the debt off to the collectors.

DE_612183

I think it matters WHEN they think it became due and from that they then work out when it's OVERDUE - and if still not paid then they will suspend.

It seems like you are aware that the charge was being added to the bill, and that it was due to be paid by the 15th - which you didn't.

I think you're getting hung up on when it was added to the bill and when your bill is normally due.

When did you incur the charge and when did they say you had to pay it by ( you must have some sort of info about this not just what's on your bill )

It could be that Vodaphone are in the wrong, but I don't think you are giving the full story do it's hard to judge.

Danielp0340

DE_612183 said:

I think it matters WHEN they think it became due and from that they then work out when it's OVERDUE - and if still not paid then they will suspend.

It seems like you are aware that the charge was being added to the bill, and that it was due to be paid by the 15th - which you didn't.

I think you're getting hung up on when it was added to the bill and when your bill is normally due.

When did you incur the charge and when did they say you had to pay it by ( you must have some sort of info about this not just what's on your bill )

It could be that Vodaphone are in the wrong, but I don't think you are giving the full story do it's hard to judge.

DE_612183 said:

I think it matters WHEN they think it became due and from that they then work out when it's OVERDUE - and if still not paid then they will suspend.

It seems like you are aware that the charge was being added to the bill, and that it was due to be paid by the 15th - which you didn't.

I think you're getting hung up on when it was added to the bill and when your bill is normally due.

When did you incur the charge and when did they say you had to pay it by ( you must have some sort of info about this not just what's on your bill )

It could be that Vodaphone are in the wrong, but I don't think you are giving the full story do it's hard to judge.

The charges are on mays bill not April so the charges at the time wasn't due for another month 

DE_612183

Danielp0340 said:

DE_612183 said:

I think it matters WHEN they think it became due and from that they then work out when it's OVERDUE - and if still not paid then they will suspend.

It seems like you are aware that the charge was being added to the bill, and that it was due to be paid by the 15th - which you didn't.

I think you're getting hung up on when it was added to the bill and when your bill is normally due.

When did you incur the charge and when did they say you had to pay it by ( you must have some sort of info about this not just what's on your bill )

It could be that Vodaphone are in the wrong, but I don't think you are giving the full story do it's hard to judge.

DE_612183 said:

I think it matters WHEN they think it became due and from that they then work out when it's OVERDUE - and if still not paid then they will suspend.

It seems like you are aware that the charge was being added to the bill, and that it was due to be paid by the 15th - which you didn't.

I think you're getting hung up on when it was added to the bill and when your bill is normally due.

When did you incur the charge and when did they say you had to pay it by ( you must have some sort of info about this not just what's on your bill )

It could be that Vodaphone are in the wrong, but I don't think you are giving the full story do it's hard to judge.

The charges are on mays bill not April so the charges at the time wasn't due for another month 

As I said - I think the important thing is when the charges were incurred and if you were told when they needed to be paid by.

Other people have said it could be a usage thing - but we don't know as you can't say what was on the text you didn't recieve - what did vodaphone say was on the text?

MattMattMattUK

It does depend what these costs were, were the out of plan costs (extra data, premium phone numbers etc.) or were they Add to Plan (App store purchases, subscriptions etc.). They can be due during different periods and some are supposed to be paid immediately. There is a maximum cap of £240 per month/billing period from legislation, however Vodafone often set it lower for ATP payments.

Danielp0340

DE_612183 said:

Danielp0340 said:

DE_612183 said:

I think it matters WHEN they think it became due and from that they then work out when it's OVERDUE - and if still not paid then they will suspend.

It seems like you are aware that the charge was being added to the bill, and that it was due to be paid by the 15th - which you didn't.

I think you're getting hung up on when it was added to the bill and when your bill is normally due.

When did you incur the charge and when did they say you had to pay it by ( you must have some sort of info about this not just what's on your bill )

It could be that Vodaphone are in the wrong, but I don't think you are giving the full story do it's hard to judge.

DE_612183 said:

I think it matters WHEN they think it became due and from that they then work out when it's OVERDUE - and if still not paid then they will suspend.

It seems like you are aware that the charge was being added to the bill, and that it was due to be paid by the 15th - which you didn't.

I think you're getting hung up on when it was added to the bill and when your bill is normally due.

When did you incur the charge and when did they say you had to pay it by ( you must have some sort of info about this not just what's on your bill )

It could be that Vodaphone are in the wrong, but I don't think you are giving the full story do it's hard to judge.

The charges are on mays bill not April so the charges at the time wasn't due for another month 

As I said - I think the important thing is when the charges were incurred and if you were told when they needed to be paid by.

Other people have said it could be a usage thing - but we don't know as you can't say what was on the text you didn't recieve - what did vodaphone say was on the text?

DE_612183 said:

Danielp0340 said:

DE_612183 said:

I think it matters WHEN they think it became due and from that they then work out when it's OVERDUE - and if still not paid then they will suspend.

It seems like you are aware that the charge was being added to the bill, and that it was due to be paid by the 15th - which you didn't.

I think you're getting hung up on when it was added to the bill and when your bill is normally due.

When did you incur the charge and when did they say you had to pay it by ( you must have some sort of info about this not just what's on your bill )

It could be that Vodaphone are in the wrong, but I don't think you are giving the full story do it's hard to judge.

DE_612183 said:

I think it matters WHEN they think it became due and from that they then work out when it's OVERDUE - and if still not paid then they will suspend.

It seems like you are aware that the charge was being added to the bill, and that it was due to be paid by the 15th - which you didn't.

I think you're getting hung up on when it was added to the bill and when your bill is normally due.

When did you incur the charge and when did they say you had to pay it by ( you must have some sort of info about this not just what's on your bill )

It could be that Vodaphone are in the wrong, but I don't think you are giving the full story do it's hard to judge.

The charges are on mays bill not April so the charges at the time wasn't due for another month 

As I said - I think the important thing is when the charges were incurred and if you were told when they needed to be paid by.

Other people have said it could be a usage thing - but we don't know as you can't say what was on the text you didn't recieve - what did vodaphone say was on the text?

I did charge to bill so the extra charges I was aware and they were stated on mays bill wich is due on the 17th vodafone wanted me to pay the 200 in full of pay 25% to get by service back they said the text said i have reached my usage limit of 200 and that they are temporarily. Suspending.my service so my bill would go any higher but my plan with them is unlimited everything 

Danielp0340

MattMattMattUK said:

It does depend what these costs were, were the out of plan costs (extra data, premium phone numbers etc.) or were they Add to Plan (App store purchases, subscriptions etc.). They can be due during different periods and some are supposed to be paid immediately. There is a maximum cap of £240 per month/billing period from legislation, however Vodafone often set it lower for ATP payments.

MattMattMattUK said:

It does depend what these costs were, were the out of plan costs (extra data, premium phone numbers etc.) or were they Add to Plan (App store purchases, subscriptions etc.). They can be due during different periods and some are supposed to be paid immediately. There is a maximum cap of £240 per month/billing period from legislation, however Vodafone often set it lower for ATP payments.

It was added to bill wich it got added to mays bill and im asked to pay it and cut off in April 

Detail_Merchant

Danielp0340 said:

vodafone wanted me to pay the 200 in full of pay 25% to get by service back they said the text said i have reached my usage limit of 200 and that they are temporarily. Suspending.my service so my bill would go any higher but my plan with them is unlimited everything 

So they have mentioned that you have a usage limit of 200.
Given that the terms and conditions say that "If your usage increases significantly, we may ask for a part payment so you can continue to use the services." then I think the answer to your original question of "are they allowed to do this?" is yes.

It's not clear to me from what you wrote above "pay the 200 in full or pay 25% to get by service back" whether they are asking for all the £200 now, or just 25% of it.

But probably it's best if you pay them what they are asking, given that you agree you incurred the charge.
The fact that they say "temporarily" is hopeful that once you make the payment the service should start working again.

flaneurs_lobster

End of the day, Vodafone is a mobile phone company not a supplier of short-term interest free credit. 

You added £200 to your phone account, Vodafone sent you a text saying "pay it off or else...".

What do you expect/want the outcome to be here?