Is vodafone in the wrong

Danielp0340

Detail_Merchant said:

Danielp0340 said:

vodafone wanted me to pay the 200 in full of pay 25% to get by service back they said the text said i have reached my usage limit of 200 and that they are temporarily. Suspending.my service so my bill would go any higher but my plan with them is unlimited everything 

So they have mentioned that you have a usage limit of 200.
Given that the terms and conditions say that "If your usage increases significantly, we may ask for a part payment so you can continue to use the services." then I think the answer to your original question of "are they allowed to do this?" is yes.

It's not clear to me from what you wrote above "pay the 200 in full or pay 25% to get by service back" whether they are asking for all the £200 now, or just 25% of it.

But probably it's best if you pay them what they are asking, given that you agree you incurred the charge.
The fact that they say "temporarily" is hopeful that once you make the payment the service should start working again.

Detail_Merchant said:

Danielp0340 said:

vodafone wanted me to pay the 200 in full of pay 25% to get by service back they said the text said i have reached my usage limit of 200 and that they are temporarily. Suspending.my service so my bill would go any higher but my plan with them is unlimited everything 

So they have mentioned that you have a usage limit of 200.
Given that the terms and conditions say that "If your usage increases significantly, we may ask for a part payment so you can continue to use the services." then I think the answer to your original question of "are they allowed to do this?" is yes.

It's not clear to me from what you wrote above "pay the 200 in full or pay 25% to get by service back" whether they are asking for all the £200 now, or just 25% of it.

But probably it's best if you pay them what they are asking, given that you agree you incurred the charge.
The fact that they say "temporarily" is hopeful that once you make the payment the service should start working again.

But is not call,text or data it's just a service that all networks provide and i will be paying it on the date and the bill that it is on as it can't be right  that they call it Add to bill and it states it on the bill surly they can't take any action unless I don't pay on the due date and I go my service back on the same say not been cutoff since

DE_612183

Danielp0340 said:

Detail_Merchant said:

Danielp0340 said:

vodafone wanted me to pay the 200 in full of pay 25% to get by service back they said the text said i have reached my usage limit of 200 and that they are temporarily. Suspending.my service so my bill would go any higher but my plan with them is unlimited everything 

So they have mentioned that you have a usage limit of 200.
Given that the terms and conditions say that "If your usage increases significantly, we may ask for a part payment so you can continue to use the services." then I think the answer to your original question of "are they allowed to do this?" is yes.

It's not clear to me from what you wrote above "pay the 200 in full or pay 25% to get by service back" whether they are asking for all the £200 now, or just 25% of it.

But probably it's best if you pay them what they are asking, given that you agree you incurred the charge.
The fact that they say "temporarily" is hopeful that once you make the payment the service should start working again.

Detail_Merchant said:

Danielp0340 said:

vodafone wanted me to pay the 200 in full of pay 25% to get by service back they said the text said i have reached my usage limit of 200 and that they are temporarily. Suspending.my service so my bill would go any higher but my plan with them is unlimited everything 

So they have mentioned that you have a usage limit of 200.
Given that the terms and conditions say that "If your usage increases significantly, we may ask for a part payment so you can continue to use the services." then I think the answer to your original question of "are they allowed to do this?" is yes.

It's not clear to me from what you wrote above "pay the 200 in full or pay 25% to get by service back" whether they are asking for all the £200 now, or just 25% of it.

But probably it's best if you pay them what they are asking, given that you agree you incurred the charge.
The fact that they say "temporarily" is hopeful that once you make the payment the service should start working again.

But is not call,text or data it's just a service that all networks provide and i will be paying it on the date and the bill that it is on as it can't be right  that they call it Add to bill and it states it on the bill surly they can't take any action unless I don't pay on the due date and I go my service back on the same say not been cutoff since

Then I would suggest you make an offical complaint to them, and if they do not resolve it to your satisfaction or explain it to you then you ask for a "deadlock" letter which you can then take to The Communication and Internet Services Adjudication Scheme (CISAS)

flaneurs_lobster

Danielp0340 said:

But is not call,text or data it's just a service that all networks provide and i will be paying it on the date and the bill that it is on as it can't be right  that they call it Add to bill and it states it on the bill surly they can't take any action unless I don't pay on the due date and I go my service back on the same say not been cutoff since

Sorry, your reply is rather difficult to follow.

Are you saying that you paid the £200 and your service was re-connected?

Or are you saying that you will not be paying until 17 May?

You could argue that Add-to-Bill is not "usage" but that seems flimsy since the outcome is the same - additional charges added to the account. 

Add-to-Bill is certainly NOT offered by all mobile operators.

Detail_Merchant

Danielp0340 said:

But is not call,text or data it's just a service that all networks provide and i will be paying it on the date and the bill that it is on as it can't be right  that they call it Add to bill and it states it on the bill surly they can't take any action unless I don't pay on the due date and I go my service back on the same say not been cutoff since

The terms and conditions also say "This limit will apply to charges and services (for example any minutes for calls, messaging, data usage, picture messages, app purchases and roaming in certain countries) that aren’t included in your plan." so I think that includes Add to bill charges.

If it was just a few pounds then I don't think Vodafone would be bothered, but £200 is a large amount, so I'm not surprised that they are wanting to get paid. And it looks like their Ts&Cs allow them to ask for it earlier than the next bill, despite the "Add to bill" wording.

MattMattMattUK

Danielp0340 said:

Detail_Merchant said:

Danielp0340 said:

vodafone wanted me to pay the 200 in full of pay 25% to get by service back they said the text said i have reached my usage limit of 200 and that they are temporarily. Suspending.my service so my bill would go any higher but my plan with them is unlimited everything 

So they have mentioned that you have a usage limit of 200.
Given that the terms and conditions say that "If your usage increases significantly, we may ask for a part payment so you can continue to use the services." then I think the answer to your original question of "are they allowed to do this?" is yes.

It's not clear to me from what you wrote above "pay the 200 in full or pay 25% to get by service back" whether they are asking for all the £200 now, or just 25% of it.

But probably it's best if you pay them what they are asking, given that you agree you incurred the charge.
The fact that they say "temporarily" is hopeful that once you make the payment the service should start working again.

Detail_Merchant said:

Danielp0340 said:

vodafone wanted me to pay the 200 in full of pay 25% to get by service back they said the text said i have reached my usage limit of 200 and that they are temporarily. Suspending.my service so my bill would go any higher but my plan with them is unlimited everything 

So they have mentioned that you have a usage limit of 200.
Given that the terms and conditions say that "If your usage increases significantly, we may ask for a part payment so you can continue to use the services." then I think the answer to your original question of "are they allowed to do this?" is yes.

It's not clear to me from what you wrote above "pay the 200 in full or pay 25% to get by service back" whether they are asking for all the £200 now, or just 25% of it.

But probably it's best if you pay them what they are asking, given that you agree you incurred the charge.
The fact that they say "temporarily" is hopeful that once you make the payment the service should start working again.

But is not call,text or data it's just a service that all networks provide and i will be paying it on the date and the bill that it is on as it can't be right  that they call it Add to bill and it states it on the bill surly they can't take any action unless I don't pay on the due date and I go my service back on the same say not been cutoff since

If it is not call, text or data then it is money they have paid to a third party on your behalf. It sounds like you possibly went over your limit as well. You were told to pay it by a certain date or they would cut you off, you refused to pay so they cut you off. It is now hard to tell but it appears that you will continue to refuse to pay them and as a consequence will not have your service restored. 

I expect if your correspondence with Vodafone has been at the same level as your posts have been on here then it is totally understandable why Vodafone cannot tell what you are actually trying to complain about as on here it has taken many paragraphs and we are still not totally clear as to what your actual complaint is about.

savergrant

Danielp0340 said:

DE_612183 said:

Danielp0340 said:

DE_612183 said:

I think it matters WHEN they think it became due and from that they then work out when it's OVERDUE - and if still not paid then they will suspend.

It seems like you are aware that the charge was being added to the bill, and that it was due to be paid by the 15th - which you didn't.

I think you're getting hung up on when it was added to the bill and when your bill is normally due.

When did you incur the charge and when did they say you had to pay it by ( you must have some sort of info about this not just what's on your bill )

It could be that Vodaphone are in the wrong, but I don't think you are giving the full story do it's hard to judge.

DE_612183 said:

I think it matters WHEN they think it became due and from that they then work out when it's OVERDUE - and if still not paid then they will suspend.

It seems like you are aware that the charge was being added to the bill, and that it was due to be paid by the 15th - which you didn't.

I think you're getting hung up on when it was added to the bill and when your bill is normally due.

When did you incur the charge and when did they say you had to pay it by ( you must have some sort of info about this not just what's on your bill )

It could be that Vodaphone are in the wrong, but I don't think you are giving the full story do it's hard to judge.

The charges are on mays bill not April so the charges at the time wasn't due for another month 

As I said - I think the important thing is when the charges were incurred and if you were told when they needed to be paid by.

Other people have said it could be a usage thing - but we don't know as you can't say what was on the text you didn't recieve - what did vodaphone say was on the text?

DE_612183 said:

Danielp0340 said:

DE_612183 said:

I think it matters WHEN they think it became due and from that they then work out when it's OVERDUE - and if still not paid then they will suspend.

It seems like you are aware that the charge was being added to the bill, and that it was due to be paid by the 15th - which you didn't.

I think you're getting hung up on when it was added to the bill and when your bill is normally due.

When did you incur the charge and when did they say you had to pay it by ( you must have some sort of info about this not just what's on your bill )

It could be that Vodaphone are in the wrong, but I don't think you are giving the full story do it's hard to judge.

DE_612183 said:

I think it matters WHEN they think it became due and from that they then work out when it's OVERDUE - and if still not paid then they will suspend.

It seems like you are aware that the charge was being added to the bill, and that it was due to be paid by the 15th - which you didn't.

I think you're getting hung up on when it was added to the bill and when your bill is normally due.

When did you incur the charge and when did they say you had to pay it by ( you must have some sort of info about this not just what's on your bill )

It could be that Vodaphone are in the wrong, but I don't think you are giving the full story do it's hard to judge.

The charges are on mays bill not April so the charges at the time wasn't due for another month 

As I said - I think the important thing is when the charges were incurred and if you were told when they needed to be paid by.

Other people have said it could be a usage thing - but we don't know as you can't say what was on the text you didn't recieve - what did vodaphone say was on the text?

I did charge to bill so the extra charges I was aware and they were stated on mays bill wich is due on the 17th vodafone wanted me to pay the 200 in full of pay 25% to get by service back they said the text said i have reached my usage limit of 200 and that they are temporarily. Suspending.my service so my bill would go any higher but my plan with them is unlimited everything 

However you don't have unlimited add to bill do you? It would seem that they have chosen to suspended the service to stop you increasing the amount you are adding to the bill.