PCN while charging ev

Coupon-mad

But no doubt you spotted the fatal error for CEL? Those stickers don't create contractual terms and don't name CEL! There's nothing at that machine to tell you about a contract except with the EV charging provider.

cazzadoo

Spoke to a manager at Clacton CO-OP and she said there is nothing she can do because they don’t own the land. A company called Creative Parking do. She has given me the email for them. Not sure what to put into email but will keep looking through stickies. With being unwell it has been hard to remember everything that I’ve read. Thanks for everybody’s help.

Gr1pr

Lies, or being mistaken, Creative Parking is a trading arm of CEL, Civil Enforcement,  a private parking company with multiple divisions and names. Private Parking companies rarely own or lease land, they tend to be contractors on behalf of the landlord or landowner. Sometimes these employees try to help but give out incorrect information 

Civil Enforcement Limited also t/as Starpark & Creative Car Park & Parksolve

The clue is in the name,  Creative Parking,  not Creative real estate Ltd

I definitely would not email the parking company,  I would find out who the landlord or landowner is and complain to them.  You may need to complain about it to the Co-op head office or CEO, as they may have contracted with CEL, not the actual shop 

Never assume that a business owns the land or property 

Never assume that a parking company own the land either 

Sorry to hear that you are unwell at a stressful time,  but the parking company wont give a monkeys,  sorry

However,  if the keeper appeals it as keeper using the blue text appeal template in that newbies thread in announcements,  it's an easy win at popla due to the lack of no breach listed on the pcn

No blabbing about who was driving or about the incident itself 

Coupon-mad

cazzadoo said:

Spoke to a manager at Clacton CO-OP and she said there is nothing she can do because they don’t own the land. A company called Creative Parking do. 

What?

No they don't. Creative Parking are CEL.

ParkingMad

The website for this Co-op branch says they have only recently contracted Creative Parking/CEL.

https://www.eastofengland.coop/foodstores/old-road-clacton-on-sea

We have recently switched to a different parking management firm for the car park in our Old Road store. The new system was introduced to help protect members and customers who were struggling to find a parking space to shop in our store or with other local traders. This was in response to people using our parking spaces and not shopping locally, or as part of their daily commute.

To use this new system, you’ll need to input your registration number in-store to receive 2 hours free parking. For those who are using the ATM, there is a free 10 minute parking limit without the need to register.

If you have any queries, please get in touch with the parking management firm, please call their customer service line on 0115 822 5020 which is open Monday – Friday from 9am – 5.30pm.

ParkingMad

The East of England Co-op website also has an online complaints form with a phone number.

https://www.eastofengland.coop/contact-us/feedback-on-service-received-in-store-or-branch

cazzadoo

I will just send an email to CEL using the blue text appeal template. Hopefully they will cancel the fine. I really do thank you all for your help. My brain just does not allow me to take everything in. Having the template is a great help.

Coupon-mad

cazzadoo said:

I will just send an email to CEL using the blue text appeal template. Hopefully they will cancel the fine. 

No that won't work. Pointless. Appeal doesn't get these cancelled.

And there's no fine.

You can manage to email a complaint using that form.  Or phone the number.

Gr1pr

As above,  but

Look on the back of the pcn on the lower left hand side , under appeals

It doesnt mention email,  it mentions online on their website,  so that is where a keeper appeals using the blue text appeal template,  but only as keeper,  no blabbing about who was driving or about the incident itself

Eventually you should be able to appeal to popla at the second stage,  using the missing contravention reason 

Your complaint to the Co-op head office would be by email,  using the royal WE 

cazzadoo

1-send email to co-op to complain (using the royal WE). What should I say?
2-appeal to CEL online using the blue text appeal template, as keeper, saying nothing about driver or why we were in the car park.
3-when CEL refuse appeal, start appeal to Popla using the missing contravention reason. Is their a template for that in the stickies?