Return to Octopus from Tomato

GingerTim

warmy said:

I’ve just returned to octopus from TE requested a switch to tracker does anyone know how long the tarrif switch takes currently on flexible 

When I've switched from a fixed tariff to Agile it's happened immediately.

masonic

warmy said:

I’ve just returned to octopus from TE requested a switch to tracker does anyone know how long the tarrif switch takes currently on flexible 

For smart tariffs, usually it will apply from the start of the day you request it. I found that my switch to a fix requested this morning is set to start tomorrow.

warmy

GingerTim said:

warmy said:

I’ve just returned to octopus from TE requested a switch to tracker does anyone know how long the tarrif switch takes currently on flexible 

When I've switched from a fixed tariff to Agile it's happened immediately.

Thanks for replies I’ve just checked my account and have just been moved over to tracker this morning 

Gerry1

mmmmikey said:

As a bit of an aside, I've had very similar issues switching from Octopus to EOn with the quote identifying me as a single rate user but being put on E7 when I switched. All being progressively sorted. Makes me wonder if there's some feature or issue surrounding single or multiple rate meters that all suppliers are susceptible to. Or maybe Octopus is the common link and they do something quirky with the meters?

Presumably your S-number shows you as Profile Class 02 (multi-rate, typically E7)?  If so, then E7 may be the default offering.  Not ideal and needs to be corrected, but understandable.  Most people with multi-rate meters are likely be on E7 and want to remain on it, so there might be more complaints from people who ended up on single rate and found it more expensive.

masonic

Mine starts (or started) S01, but this wasn't always the case. I'm expecting it to have reverted to S02 now that I am seeing my second register incrementing again after switching to Octopus.

At the moment I am in a bit of a halfway house, with my meter applying usage to two index registers and my online tariff information showing two rates (Flexible showing as E-2R-VAR... in my agreements), but my tariff confirmation email and meter reading history showing only one.

During my previous spell at Octopus it was changed from profile class 2 to 1 so I could join Tracker, then reverted to 2 late last year without my knowledge. I got it changed back to 1 because it was causing duplication in my Tracker bills. It remained 1 when I switched to Tomato. Upon switching back to Octopus it appears it is back at 2.

I think given discussion here around the difficulty that usage on the second register can present when on profile class 1, I am inclined to leave it on 2.

WBCPB

Where do i find my S-Number please?

QrizB

WBCPB said:

Where do i find my S-Number please?

On your electricity bill, as part of your MPAN. This OVO article shows an example.

https://www.ovoenergy.com/guides/energy-guides/what-is-an-mpan-number

Chrysalis

Interesting you was able to move to tracker so quickly after your move.

I am seeing energy usage for yesterday, they either using data from the mini for historical consumption or they are now getting the data from the smart meter over the normal system.
I might try to initiate a switch to Agile as an existing customer move to see if its quicker.
Curious I have always seen E7 as quite poor compared to smart tariffs, @masonic do you mind sharing your E7 rates?

Boohoo

Chrysalis said:

Interesting you was able to move to tracker so quickly after your move.

I am seeing energy usage for yesterday, they either using data from the mini for historical consumption or they are now getting the data from the smart meter over the normal system.
I might try to initiate a switch to Agile as an existing customer move to see if its quicker.
Curious I have always seen E7 as quite poor compared to smart tariffs, @masonic do you mind sharing your E7 rates?

I look after my dad's energy account's and I switched him back to Octopus from Tomato which went live yesterday. He left Octopus in February.

Went it switched yesterday I changed tariff to fixed which was started today.

2  hours ago I got an email asking me to accept t a c for Tracker so went to dad's account and accepted and checked the account and the tariff has changed to tracker. April v1 tariff.

He has gas fixed with Octopus since January after leaving the last tracker.

I didn't think you could rejoin tracker for 9 month's?

Chrysalis

The issue is Octopus say you cant switch to a smart tariff quickly after joining them.  So its interesting you was able to overcome that.

I tried to switch to Agile just now and it said I dont have a smart meter.  So their slow systems are needing time to update.