New Lloyds Premier current account

TwiceNightly

Are many people having the Lloyds Apple Pay issue "Card could not be added, contact issuer" with the Premier account?

It's very common with the other accounts, just wondered how common it is with the Premier?

Lloyds don't know what the issue is that's affecting many users, nor how to fix it.

nagevnagev

Has anyone been able to upgrade / transfer from Club Lloyds to the new Premier Account online? I don't get the premier account as one of the options to change to

Malchester

nagevnagev said:

Has anyone been able to upgrade / transfer from Club Lloyds to the new Premier Account online? I don't get the premier account as one of the options to change to

Yes I did it very easily. Can't remember exactly how 

PRAISETHESUN

nagevnagev said:

Has anyone been able to upgrade / transfer from Club Lloyds to the new Premier Account online? I don't get the premier account as one of the options to change to

I did. Was very straightforward to do using the "change account type" option in the app.

trient

TwiceNightly said:

Are many people having the Lloyds Apple Pay issue "Card could not be added, contact issuer" with the Premier account?

It's very common with the other accounts, just wondered how common it is with the Premier?

Lloyds don't know what the issue is that's affecting many users, nor how to fix it.

I had it with CL and Classic (2 accounts), have it with Premier (converted from CL). Seems to be customer profile related, nothing to do with the individual account or product type.

TwiceNightly

trient said:

TwiceNightly said:

Are many people having the Lloyds Apple Pay issue "Card could not be added, contact issuer" with the Premier account?

It's very common with the other accounts, just wondered how common it is with the Premier?

Lloyds don't know what the issue is that's affecting many users, nor how to fix it.

I had it with CL and Classic (2 accounts), have it with Premier (converted from CL). Seems to be customer profile related, nothing to do with the individual account or product type.

Are they doing anything about it for you?

They seem to be telling everyone that contacts them about it that they have never heard it before and don't know what it is.

denow

TwiceNightly said:

Are many people having the Lloyds Apple Pay issue "Card could not be added, contact issuer" with the Premier account?

It's very common with the other accounts, just wondered how common it is with the Premier?

Lloyds don't know what the issue is that's affecting many users, nor how to fix it.

Added mine just fine without issue.

trient

TwiceNightly said:

trient said:

TwiceNightly said:

Are many people having the Lloyds Apple Pay issue "Card could not be added, contact issuer" with the Premier account?

It's very common with the other accounts, just wondered how common it is with the Premier?

Lloyds don't know what the issue is that's affecting many users, nor how to fix it.

I had it with CL and Classic (2 accounts), have it with Premier (converted from CL). Seems to be customer profile related, nothing to do with the individual account or product type.

Are they doing anything about it for you?

They seem to be telling everyone that contacts them about it that they have never heard it before and don't know what it is.

They said they were aware but don't have a solution in sight.

Their final response to my complaint has a slightly different angle, which I found even more unhelpful to say the least:

"When you attempt to register a new debit card for Wallet Pay, both the bank and the Wallet Pay provider perform various checks. These checks can sometimes result in the card being declined

● Account and Device Details: Ensuring that your Apple or Google account details, including your address, are up to date and match the information held by your bank is crucial. Address would need to be within the UK

● Additionally, the device name should match the name of the card you are trying to provision

● Multiple Attempts: Avoid making multiple attempts to register the card within a 24-hour period, as this can trigger security measures

● Logging Out and Retrying: Logging out of your mobile app, ensuring it is fully closed, and then retrying the authentication process can sometimes resolve the issue

● Deleting and Re-adding the Card: If the above steps fail, deleting the card from the wallet and then using the mobile banking app to push the card to the wallet can be an effective solution

● Service Availability: There are instances where the Wallet Pay service may not be available to all customers at all times. This can depend on various factors, including the results of the checks performed during the registration process

If you have exhausted the above checks, and taking into consideration what I can see when you have previously attempted to register for the service it appears that currently we are unable to offer you this service.

We appreciate this is not the outcome that you expected and this will be disappointing to you, however you may become eligible to add your card to your device in future.

We’d like to reassure you that you can continue to use your debit card as normal in store, online and at ATM’s."

TwiceNightly

That’s not good, particularly the advice about deleting and re-adding the card - how do you delete a card when you can’t add it in the first place?

I’ve heard a few times now, including this, where Lloyds are basically saying they don’t know how to fix it and that means you can’t have Apple Pay, which is terrible 

trient

What I find borderline infuriating is the part on "we are unable to offer you this service (...) you may become eligible to add your card to your device in future" as if Apple Pay is a privilege where the onus is on the customer to qualify, and for them to award.