Please help me, I’m very worried. DBCLTD email, with no previous communications.

11keeno

Good morning,

I’ve just read the newbies threads & I’m still non the wiser so please any help would be so appreciated as I’m genuinely scared & worried as I’m quite an anxious person. 

I’ve received an email this morning from DCBLTD regarding an unpaid parking fine for which I’ve received no previous communications. Their saying a letter was sent to my work address as the car is through my works lease car holder scheme. I’ve had nothing from work to say this either & called them too but they are non the wiser. 

The fine is already £170 which makes me extremely anxious if I don’t pay it, but I need some help. 

The fine, is for overstaying the car parks allocated time frame of 3 hours. This isn’t true. I did go into the car park on the morning of alleged offence, to drop my son to his Grandparents for the day. I then immediately left & went to a school visit as I’m children’s social worker, then went to another meeting after that. I did return to the car park 4 hours later to get some bits from the shop. I believe the car park hasn’t registered that I’ve left & then came back. 

Also the school I visited can supply evidence that I signed in at their school within an hour of me dropping my son off. But DCBLTD are saying it now too late to appeal this parking fine. 

Honestly I’m so worried & nervous please somebody help. Please see below email I received this morning. 

Kind regards 

From: Collections <collections@dcbltd.com>
Sent: Thursday, March 20, 2025 4:41 PM
To: 
Subject: [(Removed by Forum Team)] RE: Received a letter - I am not the named person

 

CAUTION: This is an EXTERNAL email which was sent from outside of (Removed by Forum Team)'s network. Do not click links, open attachments, or reply unless you recognise the sender and know the content is safe. Do not provide any login or password details if requested.

Dear Sir/Madam,

 

We write further to your recent correspondence.

 

We are instructed by our Client to recover the outstanding balance in relation to the Parking Charge Ref:  issued to you.

 

Please note, the timeframe in which to transfer liability has now expired. You were given the opportunity to transfer liability to a named driver when the initial PCN was issued to you. You remain liable for the outstanding balance as the person named by our Client as responsible for payment.

 

You can pay easily by using Scan to Pay, simply scan the QR code located on our letters with your phone and pay by card. You can also pay by card on the secure payment page on the website 24 hours a day

 

Alternatively, use our 24/7 Payment line: 01302 897022— Office number: 01606 539 169 Office opening hours: Monday—Friday 8am—5pm.

 

Bank Transfer

Sort Code:                         (Removed by Forum Team)

Account Number:           (Removed by Forum Team)

 

Please quote your DCBL reference number as the payment reference.

 

Please note, should the balance remain unpaid, it would be the decision of our Client on how they choose to proceed.

 

Kind Regards,

 

(Removed by Forum Team)

Collections Associate

Direct Collection Bailiffs Ltd

 

Tel: 0203 298 0201 | DX 23457 | Fax: 01606 783702

---

Registered with the Information Commissioner under number Z323356X

 

DCBL are members of the British Parking Association (BPA)

Authorised and Regulated by the Financial Conduct Authority | Trading Licence No: 702566 | Registered Office Direct House, Greenwood Drive, Manor Park, Runcorn, WA7 1UG | T: 0203 2980201  |  V.A.T Reg. No: 115 374 627 | Companies Reg.No: 07408649 | ICO Reg: Z323356X

 

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Direct Collection Bailiffs Ltd.

 

 

Web form type	Contact Us
Date	18/03/2025
Referrer
Case reference number	(Removed by Forum Team)
Person/company name (as detailed on paperwork)	(Removed by Forum Team)
First line of their address (as detailed on paperwork)
Telephone number for them	(Removed by Forum Team)
Email address for them
Forwarding address for them
Employers details for them	(Removed by Forum Team)
Any other information which you feel may be useful to us	was the lease car driver at the time of offence
Your name/company	(Removed by Forum Team)
Your telephone number	(Removed by Forum Team)
Your relationship to the person/company named above	Lease car administration
Your connection to the address	Administrators for lease car scheme of (Removed by Forum Team)
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DE_612183

What did the landowner of the car park say when you contacted them and asked them to get the parking company to cancel the INVOICE ( notice - I did not say fine - because it's not a fine ).

Have you researched the concept of "double dip" and explained this to the car parking company as the keeper of the vehicle ( do not admit to being the driver ).

Whatever else - do not pay.

DE_612183

By the way - do not worry - this is what these companies will try and do - there is another thread on here of of the nearly 500 similar cases where DCBL have cried off once they realise they won't get any money and are too scared of going to court themselves - they are all empty threats.

11keeno

Thank you ever so much for your reply. I haven’t done anything yet, as I was too worried & wasn't sure after reading the forums of what to do first & the right way to go about it. 

I haven’t contacted the landowner yet, the email only came first thing this morning. Also never heard of double dip either. 

I haven’t paid, I wont ever pay this as I know it’s wrong. 

What should I do next? I work such long hours & just feel so nervous about getting things right even though I know this is wrong. 

DE_612183

Which car park was it?

It may have cropped up on this site before.

The letter you have got there is from a debt collection team - they have no power can't do anything despite calling themselves "bailiffs" which they are not - it's just another scare tactic.

You have passed the first test - which is to say you are not going to pay.

11keeno

It’s called Kingsley Village in Fraddon, Cornwall. 

Honestly, I can’t thank you enough for taking the time to help. The school I visited in between emailed to say also, they’re able to provide written evidence of me signing in to a school half an hour away during the alleged time too. 

I really appreciate you helping me. 

DE_612183

you can look at this thread: https://forums.moneysavingexpert.com/discussion/comment/80807352#Comment_80807352?utm_source=community-search&utm_medium=organic-search&utm_term=double+dip+orphan+images

The debt collectors will say that you can't appeal - but can can contact the PPC.

This usually happens when there is ANPR cameras on site - but I did a quick check on google street view and I cant see any - I presume you parked by the M&S / Next Car Park?

11keeno

I just read that. Definitely a case of double dipping. 

PPC? How I contact these to appeal or make this go away? 

Yeah I would’ve parked in the M&S/Next bit the second time around when I popped into the shop, but the first time would’ve been over the road in there overflow bit which they share with McDonalds etc. 

What should be my first step? 

Honestly, just thank you so much for your help. I cannot begin to tell you how much I appreciate it.

Nellymoser

? why no previous communications received. Maybe you moved house and forgot to advise work lease scheme of change of address? 
 
Follow what this poster did to get pcn cancelled 

https://forums.moneysavingexpert.com/discussion/comment/81307723/#Comment_81307723

11keeno

I’ve just now received a load of emails with attachments from this company. The letters show they’ve gone to Arnold Clark the lease company, then my work Cornwall Council.

It’s shows the last letter of which I’ve not received on the 20th Feb is a “Notice to Hirer”. 

What does this mean now? Shall I send you these correspondences in here now?

11keeno

Nellymoser said:

? why no previous communications received. Maybe you moved house and forgot to advise work lease scheme of change of address? 
 
Follow what this poster did to get pcn cancelled 

https://forums.moneysavingexpert.com/discussion/comment/81307723/#Comment_81307723

The reason being, it’s a lease car. It was sent to the leasing the company first then to my employers. The first I’ve heard of it was today. The alleged offence was on the 16/12/24.