We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

RWG Down for me - anybody else?

Options
245

Comments

  • alanjones60
    alanjones60 Posts: 531 Forumite
    Tenth Anniversary 500 Posts Name Dropper
    Stompa said:
    RWG back for me now.
    Anyone else got service back now?
    Still not working for me unfortunately.
    Could be a phased reconnection,as my other rwg sim is still saying emergency calls only.

  • Stompa
    Stompa Posts: 8,375 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Stompa said:
    RWG back for me now.
    Anyone else got service back now?
    Still not working for me unfortunately.
    Could be a phased reconnection,as my other rwg sim is still saying emergency calls only.

    You're probably right, mine has just resumed working again, though I had to toggle airplane mode to get it to work. Internet also was not working and required the APN to be changed to get it up and running
    Stompa
  • Geoff_W
    Geoff_W Posts: 244 Forumite
    Part of the Furniture 100 Posts Name Dropper Photogenic
    My wife and I both have an RWG 'Free £15 ukrwg1' SIM on Pixel phones. For the last few weeks we have been unable to make or receive any voice calls. 4G mobile data is fine and we can still send and receive SMS messages and also receive OTP's from the bank. But try to make a voice call and 'nada'. All we get is a 'Call Ended' message after a few seconds. Unable to contact RWG Helpline as can't connect to 669. I've filled in a Help Form on RWG's website but it could take a while to get a reply, if ever.

    I also understand that RWG are going to 'pull' the 'Free £15 ukrwg1' SIM in November 2027 so we are on borrowed time anyway. We've had good value with these SIM's over the past few years but it's a shame if we have to ditch them now and go onto a monthly contract, something we've managed to avoid for many, many years.

  • Murmansk
    Murmansk Posts: 1,135 Forumite
    Part of the Furniture 500 Posts Name Dropper
    I certainly don't blame you for giving up on RWG but you don't have to have a monthly contract, just get a SIM with someone like 1pMobile or Asda Mobile and pay them about £5 or 6 each month and you'll get good service and can stop anytime you like (no contract but admittedly you will be paying each month). 

    You'll be paying more than you did with RWG but it'll work and you'll get some customer service if you need it
  • theoretica
    theoretica Posts: 12,691 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Mine cut out a couple of weeks ago - came back when I turned the phone off and on again.
    But a banker, engaged at enormous expense,
    Had the whole of their cash in his care.
    Lewis Carroll
  • ScratchyCat
    ScratchyCat Posts: 23 Forumite
    10 Posts
    I wonder if they will pulling the £5 tariff too. Ive got two of these sims. How did you find out they are dropping the £15 deal?

    Mines been fine but ive noticed more and more that people who ring me its going straight through to voicemail. They tell me they cant get hold of me. My phone never rings even if i have bars showing on the phone. It will ping to say i have voicemail though.
  • Swipe
    Swipe Posts: 5,612 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 25 February at 11:51AM
    lon_don said:
    In London. Not working for me either. I have 1 of the original 50/250MB/totally free RWG SIM. I thought they finally pulled the rug on it !
    Same as me. I now have "Invalid SIM" showing. Oh well, it was good while it lasted.
  • dex6112
    dex6112 Posts: 6 Forumite
    Ninth Anniversary First Post Combo Breaker
    RWG haven't yet cancelled all the original 50/250 SIMs. My partner has one of these which is still working normally, but mine is showing "Emergency calls only".

    I would also like to know where the info came from about the £15 SIMS being cancelled in November 2027. I have one of these also to which I have added some credit, intending to eventually use it as my main SIM when my current EE contract ends.
  • Geoff_W
    Geoff_W Posts: 244 Forumite
    Part of the Furniture 100 Posts Name Dropper Photogenic
    Mine cut out a couple of weeks ago - came back when I turned the phone off and on again.

    Tried that many times. Makes no difference. I'm reluctant to do a Factory Reset, though.
  • Geoff_W
    Geoff_W Posts: 244 Forumite
    Part of the Furniture 100 Posts Name Dropper Photogenic
    edited 25 February at 1:43PM
    I wonder if they will pulling the £5 tariff too. Ive got two of these sims. How did you find out they are dropping the £15 deal?

    Mines been fine but ive noticed more and more that people who ring me its going straight through to voicemail. They tell me they cant get hold of me. My phone never rings even if i have bars showing on the phone. It will ping to say i have voicemail though.

    On one of the extremely rare occasions I got through to the Helpline on 669, the agent told me that RWG were going to pull the Free £15 SIM in November 2027. As part of the answer to my problem, the agent suggested I check the APN setup. This is rubbish, as the APN only controls mobile data, not voice calls.
    In answer to your second paragraph, this is happening to me all the time. In addition to my original post, I'm now not getting OTP's from the bank. RWG seem to be degrading the service by the day.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.