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Zing closing

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  • boingy
    boingy Posts: 1,889 Forumite
    1,000 Posts Second Anniversary Name Dropper
    I feel cheated. I didn't know I could have had a few free beers out of them and now it's too late. I'm going to complain to my MP. It's so unfair.  :D 
  • sparky0138
    sparky0138 Posts: 575 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    Shedman said:
    Shame as, despite only originally signing up to get the £30, I've actually found it useful and very straightforward to send Euros to a couple of my children that live in Europe (especially since Fineco closed their UK operation)
    I agree. I only signed up for the £30 too but recently used it to pay for something in Euros without being charged any fees. I was planning to keep it and use it again.
  • sparky0138
    sparky0138 Posts: 575 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    edited 24 January at 11:26AM
    elsien said:
    Me too. Now I need to work out how to get my money back out again into my bank account. 
    https://support.zing.me/hc/en-gb/articles/24638574128285-I-have-money-in-my-account-how-do-I-withdraw-it

    My balance was already in GPB. I went to pay, add payee, myself, selected GBP as currency, my name was already there, entered my bank details, add account, send money, entered my balance, continue, paying yourself, checked the box, continue, slide to send, entered the code they sent to my phone, got it.
  • I'm waiting for the £30 to drop. Does anyone know what its status will be?

  • elsien
    elsien Posts: 35,874 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I had  the £30 awhile ago now. It shows on the app as the MSE bonus
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • mmel
    mmel Posts: 4 Newbie
    Part of the Furniture First Post
    Sorry to kind of re-open this - I thought I had spent all the money I had in my Zing account, however I've received an email saying there is still money in there.
    This is definitely from Zing as it has asked me to provide confirmation of where I want the money transferred to support@zing.me 
    Has anyone else received any email??
  • flaneurs_lobster
    flaneurs_lobster Posts: 6,420 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    edited 27 June at 12:30PM
    No email here (but as you did) I'm sure I emptied the account some time ago.

    That email address to send your details to is legit, just be sure to enter it manually or check it carefully if replying.

    They want full details of your bank account to receive the funds, plus your full address plus your DoB. Some people would rather not put that amount of detail in an email.

    There is a suggestion on their website (zing.me) that they might ring you if you email them with a number (they have no other contact details), might I suggest that you include a word or phrase to be used so that you might be more secure in the bona fides of the call?

    Going to be annoying when it's 27p isn't it.
  • sausage_time
    sausage_time Posts: 1,439 Ambassador
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    This article claims HSBC spent $150M on Zing.

    https://www.theuxda.com/blog/150m-down-drain-ux-reasons-behind-zings-banking-app-failure

    Some interesting observations and comments about the whole exercise too.
    I’m a Forum Ambassador and I support the Forum Team on the Credit CardsSavings & investments, and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
    All views are my own and not the official line of MoneySavingExpert.
  • mmel
    mmel Posts: 4 Newbie
    Part of the Furniture First Post
    No email here (but as you did) I'm sure I emptied the account some time ago.

    That email address to send your details to is legit, just be sure to enter it manually or check it carefully if replying.

    They want full details of your bank account to receive the funds, plus your full address plus your DoB. Some people would rather not put that amount of detail in an email.

    There is a suggestion on their website (zing.me) that they might ring you if you email them with a number (they have no other contact details), might I suggest that you include a word or phrase to be used so that you might be more secure in the bona fides of the call?

    Going to be annoying when it's 27p isn't it.
    I emailed them with some basic info and just asked how much I had in there. Got an email back after a few hours to confirm my balance is....................................................... 1p!!

    If I leave it in there, it will be donated to charity after 6 years.

    I obviously only spent something like 24.99, hence the 1p balance!
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