The Top Regular Savers Discussion Thread

ChewyyBacca

Anyone else had reversals in all of their Monmouth BS Reg Savers, funded on 1 Dec?

Bobblehat

ChewyyBacca said:

Anyone else had reversals in all of their Monmouth BS Reg Savers, funded on 1 Dec?

No ... all looks OK with my 2 accounts.

Edit: Not been returned to source CA, however, not showing as received on Mons online system!

dingling68

ChewyyBacca said:

Anyone else had reversals in all of their Monmouth BS Reg Savers, funded on 1 Dec?

Yes, I have. Checked just now after seeing your message??

ashteadgirl

ChewyyBacca said:

Anyone else had reversals in all of their Monmouth BS Reg Savers, funded on 1 Dec?

Yes looked like the same happened to all my regular savers at Mon BS. Going to ring them

ChewyyBacca

ChewyyBacca said:

Anyone else had reversals in all of their Monmouth BS Reg Savers, funded on 1 Dec?

Update on Monmouth BS Reg Saver credit reversals

I just rang them, the nice lady was apologetic for the inconvenience & following is the gist. 
This should save many their time & also not clog the Monmouth lines

1. They are aware of the issue. It is building society wide problem, their IT is looking into it. They do not have a time line for resolution, but they are trying to get it done today.

2. The money isnt sent to source account, its sat in their (Monmouth) account

3. There wont be any interest loss, once resolved, the interest will be backdated to 1 Dec if they received money on 1 Dec. 

4. If they resolve it today before EOD, it wont be reflected in the app/online, until tomorrow.

janusd

ChewyyBacca said:

Anyone else had reversals in all of their Monmouth BS Reg Savers, funded on 1 Dec?

yes - website not updated yet, but reversals showing in the app - hoping it's just an app bug... await the result of the above call with interest.

Dizzycap

ChewyyBacca said:

Anyone else had reversals in all of their Monmouth BS Reg Savers, funded on 1 Dec?

Yes, I have too. Just checked after I saw your message. My Issue 8 has gone really awol....I paid in £500 which has been credited in 2 payments as £375 & £125 and then -£125 was reversed - making a total payment of £375 for December?! My November payment of £500 has also been changed in my Issue 8 from  a single £500 payment to 2 payments of £450 & £50, respectively? As for the Branch exclusive & App exclusive both payments were received into the RSs for December and then reversed. No monies (£1625) have been returned into the sending account, but they might show in the respective RSs , be returned tomorrow, or someones gone Christmas shopping! 

I thought it was very odd when the December payments weren't showing early this morning........

I know Skipton had a brief outage of 30 minutes in the early hours today and they were working to get their system up and running again - Wondering if other systems also went down HSBC etc

Edit: I see someone has posted that they've phone Monmouth and they're having IT issues.

Slinky

Dizzycap said:

ChewyyBacca said:

Anyone else had reversals in all of their Monmouth BS Reg Savers, funded on 1 Dec?

Yes, I have too. Just checked after I saw your message. My Issue 8 has gone really awol....I paid in £500 which has been credited in 2 payments as £375 & £125 and then -£125 was reversed - making a total payment of £375 for December?! My November payment of £500 has also been changed in my Issue 8 from  a single £500 payment to 2 payments of £450 & £50, respectively? As for the Branch exclusive & App exclusive both payments were received into the RSs for December and then reversed. No monies (£1625) have been returned into the sending account, but they might show in the respective RSs , be returned tomorrow, or someones gone Christmas shopping! 

I thought it was very odd when the December payments weren't showing early this morning........

I know Skipton had a brief outage of 30 minutes in the early hours today and they were working to get their system up and running again - Wondering if other systems also went down HSBC etc

Could those split payments  be somebody else's transactions applied to the wrong account I wonder, something gone badly wrong so they've backed it all out to start processing again? 

My transactions were definitely there before lunch today but have been backed out.

I can at least get into Furness now.

surreysaver

Slinky said:

Dizzycap said:

ChewyyBacca said:

Anyone else had reversals in all of their Monmouth BS Reg Savers, funded on 1 Dec?

Yes, I have too. Just checked after I saw your message. My Issue 8 has gone really awol....I paid in £500 which has been credited in 2 payments as £375 & £125 and then -£125 was reversed - making a total payment of £375 for December?! My November payment of £500 has also been changed in my Issue 8 from  a single £500 payment to 2 payments of £450 & £50, respectively? As for the Branch exclusive & App exclusive both payments were received into the RSs for December and then reversed. No monies (£1625) have been returned into the sending account, but they might show in the respective RSs , be returned tomorrow, or someones gone Christmas shopping! 

I thought it was very odd when the December payments weren't showing early this morning........

I know Skipton had a brief outage of 30 minutes in the early hours today and they were working to get their system up and running again - Wondering if other systems also went down HSBC etc

Could those split payments  be somebody else's transactions applied to the wrong account I wonder, something gone badly wrong so they've backed it all out to start processing again? 

My transactions were definitely there before lunch today but have been backed out.

I can at least get into Furness now.

I checked late morning and it all looked okay, so something's gone wrong between then and early afternoon!

surreysaver

WillPS said:

surreysaver said:

Does anyone know whether the Hanley branch only 6.5 %  is viewable online? I might only bother with that one if I can see the money going in...

Appears immediately after opening in app and online.

Cheers. I need to clear out my Stafford Regular Saver, so as they're in the same part of the woods as Hanley I could do them both in the same trip