The Top Regular Savers Discussion Thread

Aidanmc

Email i received states welcome pack will be sent in post.

I have received user id in post

'Great news, your account has been opened successfully and you will receive your welcome pack in the post. Your userID will be included in this pack to enable you to login to Online Banking.

 

If you do not receive your Welcome pack containing your userID please call us on 01782 255000 option 3, then option 2.'

subjecttocontract

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Mine didnt......it came in the post followed a few days later by my user ID also in the post.

Kim_13

subjecttocontract said:

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Mine didnt......it came in the post followed a few days later by my user ID also in the post.

I think it comes in the post when you are a new customer, but email when you are an existing one.

qsk

Kim_13 said:

subjecttocontract said:

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Mine didnt......it came in the post followed a few days later by my user ID also in the post.

I think it comes in the post when you are a new customer, but email when you are an existing one.

I'm a new customer and get my welcome pack by email last Friday. Still waiting for my user id nearly a week on.

Bobblehat

qsk said:

Kim_13 said:

subjecttocontract said:

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Mine didnt......it came in the post followed a few days later by my user ID also in the post.

I think it comes in the post when you are a new customer, but email when you are an existing one.

I'm a new customer and get my welcome pack by email last Friday. Still waiting for my user id nearly a week on.

I was a new customer too, got my welcome pack by encrypted email , which couldn't be opened without a code. I never received a code and there was nowhere in the email to put one anyway! It took a phone call to get a paper pack sent to me by snail mail which arrived less than a week after the phone call, followed by a letter a day or so later with my UserID. All sorted now, but shame it wasn't completely smooth.

clairec666

Hanley - no major problems getting online access as a new customer, other than the long wait for post to arrive (just had several days' worth in one go).
Welcome pack came by email, which I was able to open without a problem.
User ID came by post today. Once in, I was able to update it to something more memorable.
Password and memorable information are set during account application.

Kim_13

Scottish BS

Passbook arrived along with welcome pack today, 9 days after posting application. Letter was dated 27th, the day they must have cashed the cheque as it cleared on the 28th. Deposit in the passbook was dated 23rd, two days after posting first class (so hope yet for anyone who sent off at the beginning of the week in hope of an October opening.) 

Registered for online access, now to see how long that takes.

clairec666

shirley999 said:

Hanley

finally received my letter with my temporary ID today.  I tried several passwords and was getting a message, you can't use the same password as before, I'm a new customer. In the end, I assumed, due to the length of the temporary password, it was too long and went for something the same length as the temporary password.  Not great that is doesn't tell you the criteria and gives a false reason for failure.  All set up now though.

From what I recall (it was a couple of weeks ago since I applied), I couldn't use "special characters" in my password, and my memorable information couldn't have spaces in it.

mon3ysav3r

shirley999 said:

Hanley

finally received my letter with my temporary ID today.  I tried several passwords and was getting a message, you can't use the same password as before, I'm a new customer. In the end, I assumed, due to the length of the temporary password, it was too long and went for something the same length as the temporary password.  Not great that is doesn't tell you the criteria and gives a false reason for failure.  All set up now though.

I couldn't create a password longer than 12 characters, but others said that they could, shrug 

Ch1ll1Phlakes

mon3ysav3r said:

shirley999 said:

Hanley

finally received my letter with my temporary ID today.  I tried several passwords and was getting a message, you can't use the same password as before, I'm a new customer. In the end, I assumed, due to the length of the temporary password, it was too long and went for something the same length as the temporary password.  Not great that is doesn't tell you the criteria and gives a false reason for failure.  All set up now though.

I couldn't create a password longer than 12 characters, but others said that they could, shrug 

Think someone mentioned this a while back that they say a minimum of 12 and a maximum of 20 when in reality the maximum is only 15.