The Top Regular Savers Discussion Thread

Bridlington1

Aidanmc said:

Hattie627 said:

Hanley BS

I'm a new customer and opened the account successfully. Paid in £300 by debit card as part of the opening process.

Can't get access online as waiting for User ID to come by snail mail, so don't have account number.

Can I use the application reference in the reference field to set up a SO? CoP not giving a match today but perhaps will tomorrow.

It seems to suggest that the application reference can be used for the first deposit but i don't know about subsequent ones. I would wait until you get online access and get the account number, still be in time for Nov deposit.

In my experience the application reference is the account number. As an existing customer mine showed in online banking immediately.

Also worth noting that HEBS allow you to make deposits into their savings accounts by DD as well as debit card, I can't see anything in the terms excluding you from doing this with their regular savers.

For further details see:
https://forums.moneysavingexpert.com/discussion/6445857/savings-investment-dds-and-debit-card-deposits-an-updated-list/p1

PowerSavingMode

Bridlington1 said:

Aidanmc said:

Hattie627 said:

Hanley BS

I'm a new customer and opened the account successfully. Paid in £300 by debit card as part of the opening process.

Can't get access online as waiting for User ID to come by snail mail, so don't have account number.

Can I use the application reference in the reference field to set up a SO? CoP not giving a match today but perhaps will tomorrow.

It seems to suggest that the application reference can be used for the first deposit but i don't know about subsequent ones. I would wait until you get online access and get the account number, still be in time for Nov deposit.

In my experience the application reference is the account number. As an existing customer mine showed in online banking immediately.

Also worth noting that HEBS allow you to make deposits into their savings accounts by DD as well as debit card, I can't see anything in the terms excluding you from doing this with their regular savers.

For further details see:
https://forums.moneysavingexpert.com/discussion/6445857/savings-investment-dds-and-debit-card-deposits-an-updated-list/p1

Hanley / HEBS

If it helps further, this is from their General Terms and Conditions for Savings Accounts:

" 7.2.  You can also pay money into your account by Standing Order (although you will need to set this up direct with your bank). We can accept payments into your account by direct debit, please ask for further details.

"

happybagger

Born2Save_3 said:

Hanley BS recent Regular Savers

Specifically :

1 Year Online Smart Saver (TAR10)

1 Year Branch Smart Saver (TAR09)

I don't see anything in the summary terms or the general terms conditions that prohibit having both accounts.  Or does anyone have information to the contrary ?

Of course the challenge is how to open the Branch version by post or remotely in some way.

It doesn't stipulate you can't have both versions. The branch terms don't even stipulate you can only have one branch version (whereas the online one does state only one of those).
That's how it stands... at the moment. I might take a trip over next week and see what happens... 

Born2Save_3

happybagger said:

Born2Save_3 said:

Hanley BS recent Regular Savers

Specifically :

1 Year Online Smart Saver (TAR10)

1 Year Branch Smart Saver (TAR09)

I don't see anything in the summary terms or the general terms conditions that prohibit having both accounts.  Or does anyone have information to the contrary ?

Of course the challenge is how to open the Branch version by post or remotely in some way.

It doesn't stipulate you can't have both versions. The branch terms don't even stipulate you can only have one branch version (whereas the online one does state only one of those).
That's how it stands... at the moment. I might take a trip over next week and see what happens... 

Thanks for this.  If you do take a trip, hope you can share your results and any advice.

Born2Save_3

LoughboroughBS 5 Year Retirement Saver

Letter from them, by email, on wrong payment of interest.

Does anyone have any news on Loughborough setting up an online portal, even just to view accounts ?

Kim_13

Born2Save_3 said:

LoughboroughBS 5 Year Retirement Saver

Letter from them, by email, on wrong payment of interest.

Loughborough cannot say that the error has not caused any financial detriment; the interest was paid on 31/3/25 and will count for 24/25. Depending on the saver’s tax position, they may owe more tax on the interest than had it been credited in 25/26 as expected. In extreme cases, the error may have caused the loss of £500 worth of nil rate band or someone’s Winter Fuel Payment.

Errors happen, but poor form to make such a statement.

where_are_we

Aidanmc said:

where_are_we said:

Hanley Smart Saver - I applied not as an existing customer (closed account only) and this was successful. Lots of stuff prepopulated, immediately got email confirmation and online got account details with same username  - so no customer duplication. However no COP as yet but I was able to override and make the deposit.

Can i ask if you know, was the application reference number and the actual account number the same?
I have application reference number but i'm completely new customer, so no online access yet.

Hanley Smart Saver Application number and account number were the same. I had online access before applying. All account details were in online secure messages.

Essex123

Kim_13 said:

Born2Save_3 said:

LoughboroughBS 5 Year Retirement Saver

Letter from them, by email, on wrong payment of interest.

Loughborough cannot say that the error has not caused any financial detriment; the interest was paid on 31/3/25 and will count for 24/25. Depending on the saver’s tax position, they may owe more tax on the interest than had it been credited in 25/26 as expected. In extreme cases, the error may have caused the loss of £500 worth of nil rate band. 

Errors happen, but poor form to make such a statement.

Completely agree.  Cambridge Building Society did an additional capitalisation of interest in January on my account due to some system changes and I made the same point to them.

clairec666

Kim_13 said:

Born2Save_3 said:

LoughboroughBS 5 Year Retirement Saver

Letter from them, by email, on wrong payment of interest.

Loughborough cannot say that the error has not caused any financial detriment; the interest was paid on 31/3/25 and will count for 24/25. Depending on the saver’s tax position, they may owe more tax on the interest than had it been credited in 25/26 as expected. In extreme cases, the error may have caused the loss of £500 worth of nil rate band or someone’s Winter Fuel Payment.

Errors happen, but poor form to make such a statement.

Yes, they have over-simplified the problem somewhat. What they mean is "you won't miss out on any interest from us", which is not the same as "not causing any financial detriment".

exel1966

Born2Save_3 said:

LoughboroughBS 5 Year Retirement Saver

Letter from them, by email, on wrong payment of interest.

Does anyone have any news on Loughborough setting up an online portal, even just to view accounts ?

This was reported here in Aug/Sep by someone else and they confirmed it to me when I checked on my Sept interest payment. When I asked them about the additional credit of interest they admitted it was due to human error on setting up the interest date, but didn't seem to think it would impact the customer, hence no advisory! Clearly they have no appreciation of thinking further afield. I would assume customer pressure has now forced them to put this notification out, however I've not received it yet.
Those affected should be fully entitled to claim any losses back via the complaints route if they deem it necessary.