The Top Regular Savers Discussion Thread

Kim_13

Principality aren’t going to look at everyone’s open accounts before they send the maturity options out though. They will be automated based on the accounts currently accepting new applications at the time it is prepared. Multiple versions of the same account have been possible via this loophole, but a provider enforcing their terms isn’t a basis for complaint. If they decided to remove an account they had accepted an application for without paying interest at the published rate up until the date of closure, that would be a different matter.

Duplicate accounts have been a bonus to those who’ve secured them but they’re not an entitlement.

WillPS

Kim_13 said:

Principality aren’t going to look at everyone’s open accounts before they send the maturity options out though. 

Nobody is suggesting a human being manually checks every time; a database query would do the trick.

I agree there's no cause for complaint tho.

masonic

allegro120 said:

surreysaver said:

subjecttocontract said:

One of the Principality maturity options was a reg saver iss 3, I didn't see anything to say can't pick this option if you already have one, so I did......and no, like most other savers, I didn't read the t&cs cover to cover. Not had a message saying can't do it from them yet......couldn't care less if I get one......I'll just put the money somewhere else.

You could just make an assumption, if they've given you the option to have a 6 Month Regular Saver, that they'll let you have one if you've already got one (or two, or three)

I don't know how widespread this "[Removed by Forum Team]" action is, but it will certainly bring a number of complaints from disgruntled customers who will demand Principality to honour the pledge. "[Removed by Forum Team]" project might turn out to be very counterproductive. I'd imagine far too much pressure on staff who are answering phone calls, massages and e-mails and those who have to deal with complaints.

If Principality really wants to stick to the "1 per issue" rule they should simply stop including it as a maturity option.  There would be no confusion and no need for "[Removed by Forum Team]" services.

Rumour has it [Removed by Forum Team] is being head-hunted by Ryanair customer services

Stargunner

allegro120 said:

surreysaver said:

subjecttocontract said:

One of the Principality maturity options was a reg saver iss 3, I didn't see anything to say can't pick this option if you already have one, so I did......and no, like most other savers, I didn't read the t&cs cover to cover. Not had a message saying can't do it from them yet......couldn't care less if I get one......I'll just put the money somewhere else.

You could just make an assumption, if they've given you the option to have a 6 Month Regular Saver, that they'll let you have one if you've already got one (or two, or three)

I don't know how widespread this "[Removed by Forum Team]" action is, but it will certainly bring a number of complaints from disgruntled customers who will demand Principality to honour the pledge. "[Removed by Forum Team]" project might turn out to be very counterproductive. I'd imagine far too much pressure on staff who are answering phone calls, massages and e-mails and those who have to deal with complaints.

If Principality really wants to stick to the "1 per issue" rule they should simply stop including it as a maturity option.  There would be no confusion and no need for "[Removed by Forum Team]" services.

There are no grounds for complaint, as they are adhering to their t&c’s.

Their maturity options offer all of their savings accounts. It is your decision if you want to apply for an issue that you already hold, as you risk that it could get spotted and rejected.

BestSeagull

Speculator said:

WillPS said:

I'm pretty sure your maturity instruction just sits in a queue until (just before) the time comes. At that point you'll either get lucky and have another 6 Month Saver Issue 3 opened, or you'll get a message saying 'can't be done' and they'll just send that £200 along with the rest of your matured funds.

I think it gets processed quite quickly because I think some of the people unlucky enough to get the secure message from [Removed by Forum Team] have maturity dates of 5th of June.

I wonder how many people do the processing.

Yes, can confirm. That's the situation I'm in.

Gers

Mine is 05 June. I got the T&C leaflet in the post and later phoned Principality. The agent arranged the opening of the new RS3, set in motion the transfer of £200 for first payment and the planned faster payment of the remaining £1k. Took under five minutes. 

Section62

Stargunner said:

allegro120 said:

surreysaver said:

subjecttocontract said:

One of the Principality maturity options was a reg saver iss 3, I didn't see anything to say can't pick this option if you already have one, so I did......and no, like most other savers, I didn't read the t&cs cover to cover. Not had a message saying can't do it from them yet......couldn't care less if I get one......I'll just put the money somewhere else.

You could just make an assumption, if they've given you the option to have a 6 Month Regular Saver, that they'll let you have one if you've already got one (or two, or three)

I don't know how widespread this "Lisa" action is, but it will certainly bring a number of complaints from disgruntled customers who will demand Principality to honour the pledge. "Lisa" project might turn out to be very counterproductive. I'd imagine far too much pressure on staff who are answering phone calls, massages and e-mails and those who have to deal with complaints.

If Principality really wants to stick to the "1 per issue" rule they should simply stop including it as a maturity option.  There would be no confusion and no need for "Lisa" services.

There are no grounds for complaint, as they are adhering to their t&c’s.

Their maturity options offer all of their savings accounts. It is your decision if you want to apply for an issue that you already hold, as you risk that it could get spotted and rejected.

"clear fair and not misleading"

Fair enough if they say the selected maturity option isn't available to you because you already hold an account of that type, but to show the maturity instruction has been accepted and will be actioned on the day of maturity whilst in parallel emailing to say it won't be (but continuing to say it will), and then not giving an option to switch to a different maturity product, isn't treating customers fairly.

Especially when it appears it may only be one member of staff 'enforcing' this T&C, whilst the others don't have a problem with it.  Which in turn leads to the question whether the T&C's are misleading because Principality's intent was in fact to allow more than one account if opened as a maturity product.  (this isn't a brand new problem, they've had 6+ months to spot it and sort it)

flaneurs_lobster

@Section62 If you are going to have a major huffy with PrinBS over this, any chance you could wait until June 6th please?

Section62

flaneurs_lobster said:

@Section62 If you are going to have a major huffy with PrinBS over this, any chance you could wait until June 6th please?

I'm not planning a "major huffy", quite the opposite.  Just pointing out that "There are no grounds for complaint" isn't correct.

We'd possibly all be better of if everyone stopped talking about the subject, and wait to see what happens.

flaneurs_lobster

Section62 said:

We'd possibly all be better of if everyone stopped talking about the subject, and wait to see what happens.

Yes. This.