The Top Regular Savers Discussion Thread

Speculator

WillPS said:

I'm pretty sure your maturity instruction just sits in a queue until (just before) the time comes. At that point you'll either get lucky and have another 6 Month Saver Issue 3 opened, or you'll get a message saying 'can't be done' and they'll just send that £200 along with the rest of your matured funds.

I think it gets processed quite quickly because I think some of the people unlucky enough to get the secure message from [Removed by Forum Team] have maturity dates of 5th of June.

I wonder how many people do the processing.

Section62

Speculator said:

WillPS said:

I'm pretty sure your maturity instruction just sits in a queue until (just before) the time comes. At that point you'll either get lucky and have another 6 Month Saver Issue 3 opened, or you'll get a message saying 'can't be done' and they'll just send that £200 along with the rest of your matured funds.

I think it gets processed quite quickly because I think some of the people unlucky enough to get the secure message from [Removed by Forum Team] have maturity dates of 5th of June.

I wonder how many people do the processing.

It does, I've been getting emails within 24 hours / next working day of setting my maturity instruction.  The '[Removed by Forum Team]' message came the morning after I'd set the instruction for a 5th June maturity.

It will be interesting to see what happens when people do their maturity instructions late on the final day.

surreysaver

subjecttocontract said:

One of the Principality maturity options was a reg saver iss 3, I didn't see anything to say can't pick this option if you already have one, so I did......and no, like most other savers, I didn't read the t&cs cover to cover. Not had a message saying can't do it from them yet......couldn't care less if I get one......I'll just put the money somewhere else.

You could just make an assumption, if they've given you the option to have a 6 Month Regular Saver, that they'll let you have one if you've already got one (or two, or three)

Stargunner

Bigwheels1111 said:

My first issue 2 matures on the 05/06/25, I opted for a second issue 3, I was accepted.

Maturity instruction

Your maturity request has been received and will be completed on 5 June 2025.

This is the message on my account.

I have not had a letter or email about it.

I will find out in 9 days. As I have two issue 2 accounts, I think it will go through ok.

I am in exactly the same position as you, so hopefully ours will go through.

allegro120

surreysaver said:

subjecttocontract said:

One of the Principality maturity options was a reg saver iss 3, I didn't see anything to say can't pick this option if you already have one, so I did......and no, like most other savers, I didn't read the t&cs cover to cover. Not had a message saying can't do it from them yet......couldn't care less if I get one......I'll just put the money somewhere else.

You could just make an assumption, if they've given you the option to have a 6 Month Regular Saver, that they'll let you have one if you've already got one (or two, or three)

I don't know how widespread this "[Removed by Forum Team]" action is, but it will certainly bring a number of complaints from disgruntled customers who will demand Principality to honour the pledge. "[Removed by Forum Team]" project might turn out to be very counterproductive. I'd imagine far too much pressure on staff who are answering phone calls, massages and e-mails and those who have to deal with complaints.

If Principality really wants to stick to the "1 per issue" rule they should simply stop including it as a maturity option.  There would be no confusion and no need for "[Removed by Forum Team]" services.

Kim_13

Principality aren’t going to look at everyone’s open accounts before they send the maturity options out though. They will be automated based on the accounts currently accepting new applications at the time it is prepared. Multiple versions of the same account have been possible via this loophole, but a provider enforcing their terms isn’t a basis for complaint. If they decided to remove an account they had accepted an application for without paying interest at the published rate up until the date of closure, that would be a different matter.

Duplicate accounts have been a bonus to those who’ve secured them but they’re not an entitlement.

WillPS

Kim_13 said:

Principality aren’t going to look at everyone’s open accounts before they send the maturity options out though. 

Nobody is suggesting a human being manually checks every time; a database query would do the trick.

I agree there's no cause for complaint tho.

masonic

allegro120 said:

surreysaver said:

subjecttocontract said:

One of the Principality maturity options was a reg saver iss 3, I didn't see anything to say can't pick this option if you already have one, so I did......and no, like most other savers, I didn't read the t&cs cover to cover. Not had a message saying can't do it from them yet......couldn't care less if I get one......I'll just put the money somewhere else.

You could just make an assumption, if they've given you the option to have a 6 Month Regular Saver, that they'll let you have one if you've already got one (or two, or three)

I don't know how widespread this "[Removed by Forum Team]" action is, but it will certainly bring a number of complaints from disgruntled customers who will demand Principality to honour the pledge. "[Removed by Forum Team]" project might turn out to be very counterproductive. I'd imagine far too much pressure on staff who are answering phone calls, massages and e-mails and those who have to deal with complaints.

If Principality really wants to stick to the "1 per issue" rule they should simply stop including it as a maturity option.  There would be no confusion and no need for "[Removed by Forum Team]" services.

Rumour has it [Removed by Forum Team] is being head-hunted by Ryanair customer services

Stargunner

allegro120 said:

surreysaver said:

subjecttocontract said:

One of the Principality maturity options was a reg saver iss 3, I didn't see anything to say can't pick this option if you already have one, so I did......and no, like most other savers, I didn't read the t&cs cover to cover. Not had a message saying can't do it from them yet......couldn't care less if I get one......I'll just put the money somewhere else.

You could just make an assumption, if they've given you the option to have a 6 Month Regular Saver, that they'll let you have one if you've already got one (or two, or three)

I don't know how widespread this "[Removed by Forum Team]" action is, but it will certainly bring a number of complaints from disgruntled customers who will demand Principality to honour the pledge. "[Removed by Forum Team]" project might turn out to be very counterproductive. I'd imagine far too much pressure on staff who are answering phone calls, massages and e-mails and those who have to deal with complaints.

If Principality really wants to stick to the "1 per issue" rule they should simply stop including it as a maturity option.  There would be no confusion and no need for "[Removed by Forum Team]" services.

There are no grounds for complaint, as they are adhering to their t&c’s.

Their maturity options offer all of their savings accounts. It is your decision if you want to apply for an issue that you already hold, as you risk that it could get spotted and rejected.

BestSeagull

Speculator said:

WillPS said:

I'm pretty sure your maturity instruction just sits in a queue until (just before) the time comes. At that point you'll either get lucky and have another 6 Month Saver Issue 3 opened, or you'll get a message saying 'can't be done' and they'll just send that £200 along with the rest of your matured funds.

I think it gets processed quite quickly because I think some of the people unlucky enough to get the secure message from [Removed by Forum Team] have maturity dates of 5th of June.

I wonder how many people do the processing.

Yes, can confirm. That's the situation I'm in.