The Old Regular Savers Discussion Thread 28/12/24-29/1/26

OrangeBlueGreen

Monmouthshire BS

"Due to a large volume of calls, you have been placed in a queue"

"You are caller number 5 in the queue"

OrangeBlueGreen

Spoke to MBS at 9am. They are aware of the issue but they don't know when it will be back up.

It's just a case of waiting though with the bank holiday on Monday I'm not expecting it to be sorted any time soon.

Kim_13

The 6% and 7% versions are allowed, as they are clearly different products and issues - one’s Exclusive and one isn’t. 

Having both the app version and the branch version is more of a grey area, and the term that I’d most expect to see amended. They made them both xxx Exclusive Regular Saver Issue 1, when they could have made the branch version Exclusive Issue 3 and simply specified that it could only be opened in branch as they did with the Coronation RS if they intended for customers to be able to hold both.

Stolas

I really wonder why Monmouth chose to offer this when they already knew the app had unresolved issues. If the deal ends before the app is fixed they’re not doing themselves any favours.

I have a lot of sympathy for their customer service team 😅 who have consistently been polite and helpful when I’ve needed to call them in the past.

mattojgb

Details of the MBS account are available on their website (and the branch version)

https://www.monbs.com/savings/app-exclusive-regular-saver/

Seems pretty clear you can have one of each of these alongside other Regular Saver accounts.

"Accounts are limited to 1 per customer, for individuals only. There is no limitation to having this Regular Saver alongside other Regular Saver accounts."

Kim_13

You’d have thought they would add an ETA message to the app screen, to get most customers off of the line. Only those hoping that the CS will process an application for them due to the app being unavailable would then hold the line (or those with other issues, as it should be.)

masonic

Stolas said:

I really wonder why Monmouth chose to offer this when they already knew the app had unresolved issues. If the deal ends before the app is fixed they’re not doing themselves any favours.

I have a lot of sympathy for their customer service team 😅 who have consistently been polite and helpful when I’ve needed to call them in the past.

They were probably told by the app developer that the issues were fixed in the latest update. And they seemed to be until it was put under load yesterday afternoon.

Bridlington1

Monmouthshire app working again, application successful.

OrangeBlueGreen

The app asks for all my details (existing customer that hasn't used the app before), I've gone through creating my passcode.
I go onto the app, type in my phone password, but then it just searches for my accounts and after 20 seconds goes to "Our system is currently under maintenance".

Edit 10.09: now just back to the "We are undergoing system maintenance" message that was up since last night.

clowning

I just got on (finally) and clicked to open the account and now have the maintenance message