Virgin Bank - different log ins for new ISA

VXman

I have an existing ISA along with a number of other Virgin accounts which I access using my phone app most of the time.  I have just applied to open a new ISA, with the intention of transferring the old ISA to the new account.

This is where it gets annoying. Because the old accounts sort code begins with an 82 I have to create a new log in and am treated as a new customer. The new ISA sort code begins 08.

So this means I cannot use my existing log in/app to access the new account and will need to go to go on a computer (or a separate phone i guess) and use different log in credentials to view the new ISA.

Also to transfer the old isa into the new isa they say I need to send them a secure message - in the new account.

Anyone else have this hassle?  Seems a ridiculous system.

TadleyBaggie

Isn't this a result of Nationwide taking over Virgin Money recently?

VXman

TadleyBaggie said:

Isn't this a result of Nationwide taking over Virgin Money recently?

Not sure - they have always had an odd log in system since they took over Clydesdale bank/Yorkshire bank and you have to choose which option depending on which bank you used to be with. Now you have to select at log in whether your sort code starts with 05, 08 or 82. Now having a completely separate login and user id for a new ISA is very annoying. They need a big sort out!

sausage_time

I think this is a consequence of the Clydesdale Bank/Yorkshire deal - I have had the same issue for a while now.  I have just one ISA left on the old system and expect to move to the newer platform when it matures at the end of this month.

Seems too soon for further impact from the Nationwide acquisition.

sausage_time

Some information here:  https://en.wikipedia.org/wiki/Sort_code

05 is Yorkshire
08 is Virgin Money, ex Northern Rock
82 is Clydesdale Bank

Looks like Nationwide are some 07 sort codes. 

Marcoos

Transfered my ISA last night which was accessible via the app to the online site based. But already had online web account for a couple of other accounts.

Does get confusing with different ID's etc. But I was able to initiate the transfer when I opened the ISA, it was at the 'pay in' section where I could put the details from the app one.

I did query it about a year ago, more around using the same email address and they said it was fine. To be honest, not had any issues. Just a slight pain to only be online web based.

boingy

Definitely nothing to do with Nationwide just yet although that might happen in the future!
It is to do with the other banks mentioned above. They all operate under one brand but are actually on completely different computer systems. I can only assume that they discovered it was too complex and/or expensive to merge the systems. It will be interesting to see how Nationwide address it.,

VXman

My wife is trying to transfer her current Virgin ISA (82) to a new fixed ISA (08)

To do this we had to secure message (in the new 82 based log in) and then they told us to print out the ISA transfer form and send it (I assume snail mail) to them and it can take 15 days once they receive the form. Madness!

2Sheds

I've just come on here to see if others are having issues, after trying a couple of times and then thinking it's Virgin not me.

So now I'll open and new ISA in a new account and and then print out the form post it and wait.......

UPDATE: Opened new ISA account, got to the pay money in part and a ISA Transfer option was available so all done online. BOSH !!

Thank you for submitting your ISA transfer request

Your ISA transfer request has been submitted. Our dedicated team of savings experts will process your request as soon as possible.

Next steps

As you've said you'd like us to transfer the money as soon as possible, we hope to complete this transfer within seven working days.

Check back on your account - your transfer will show up as soon as it's complete.

VXman

2Sheds said:

I've just come on here to see if others are having issues, after trying a couple of times and then thinking it's Virgin not me.

So now I'll open and new ISA in a new account and and then print out the form post it and wait.......

UPDATE: Opened new ISA account, got to the pay money in part and a ISA Transfer option was available so all done online. BOSH !!

Thank you for submitting your ISA transfer request

Your ISA transfer request has been submitted. Our dedicated team of savings experts will process your request as soon as possible.

Next steps

As you've said you'd like us to transfer the money as soon as possible, we hope to complete this transfer within seven working days.

Check back on your account - your transfer will show up as soon as it's complete.

 I assume that was an ISA from another bank?  I was able to do a transfer online from ZOPA to Virgin just using my Virgin app. However, my wife wants to transfer from a Virgin ISA to a new Virgin ISA and as one is sort code  08 and the other 82 we need to do a paper form by post - weird!

2Sheds

No my transfer is a from Virgin ISA too ! New sort code 08 and old one 82. I'll probably get a form in the post after Xmas !!