Garage did not submit MOT pass to DVSA

jimjames

Goudy said:

Spirit16 said:

Goudy said:

Mildly_Miffed said:

What do you actually have?

For nearly 20 years now, the test has been computerised - the tester logs the car onto the DVSA website, walks round the car with a clipboard, then enters the results straight into the website. That logs the test result instantly, and it'd be online at https://www.check-mot.service.gov.uk/ instantly.

The only time they can do anything else is if the computer system is down - either in the garage or nationally. In that case, you should have been given an interim certificate, and it been logged asap.

That's not always the case.

Quite often MOT testers will write down the cars details, perform a test and sit on the results for a while.

DVSA take note of how many tests a station puts through.
This is meant to allow the garage enough time to complete each test adequately. Alarm bells ring when a station puts through too many in a short space of time and the station has to start answering some questions on how they perform their tests.

Unfortunately business isn't always that even and some stations will do a test, then input the data on the system a bit later.
If instance, a test on demand might be put through there and then, but a car dropped off for the day can be logged onto the system later on, when on demand customers are no longer turning up.

Same thing for a quick retest, they won't put it through there and then if the tester has just logged a previous test.
They try and gap what they log.

It's not meant to happen like this, I know is does as I've witnessed it a few times at different locations and can mean someone forgets to log it on the system later.

The station won't like admitting it missed inputting a test and it wouldn't be their first choice telling DVSA they have, as DVSA will want to try and work out why, particularly if they have already had to contact them before with a similar problem or had other reasons DVSA are looking at them.



 

Exactly what has happened.  Garage admit their fault for mechanic not accessing system but both garage & dvsa say there is nothing they can do and I have no option but to get another mot done so I have no MOT or tax and possibly affect my insurance through no fault of my own and no one has a system in place for such a situation 🥺

You need to book it in for another MOT and not just turn up at a station for an MOT on demand as there is some leeway for a pre booked appointment. 
Obviously you won't get far with the law getting pulled over on the M1 and telling the officer it's booked in for an MOT next week in Glasgow, but a local trip to an MOT station for a appointment that day is usually acceptable.
  

There is nothing to say that you need to book an MOT at a local station. I've driven 100 miles to a pre-booked MOT before with a car I've just bought (but had checked over)

Goudy

jimjames said:

Goudy said:

Spirit16 said:

Goudy said:

Mildly_Miffed said:

What do you actually have?

For nearly 20 years now, the test has been computerised - the tester logs the car onto the DVSA website, walks round the car with a clipboard, then enters the results straight into the website. That logs the test result instantly, and it'd be online at https://www.check-mot.service.gov.uk/ instantly.

The only time they can do anything else is if the computer system is down - either in the garage or nationally. In that case, you should have been given an interim certificate, and it been logged asap.

That's not always the case.

Quite often MOT testers will write down the cars details, perform a test and sit on the results for a while.

DVSA take note of how many tests a station puts through.
This is meant to allow the garage enough time to complete each test adequately. Alarm bells ring when a station puts through too many in a short space of time and the station has to start answering some questions on how they perform their tests.

Unfortunately business isn't always that even and some stations will do a test, then input the data on the system a bit later.
If instance, a test on demand might be put through there and then, but a car dropped off for the day can be logged onto the system later on, when on demand customers are no longer turning up.

Same thing for a quick retest, they won't put it through there and then if the tester has just logged a previous test.
They try and gap what they log.

It's not meant to happen like this, I know is does as I've witnessed it a few times at different locations and can mean someone forgets to log it on the system later.

The station won't like admitting it missed inputting a test and it wouldn't be their first choice telling DVSA they have, as DVSA will want to try and work out why, particularly if they have already had to contact them before with a similar problem or had other reasons DVSA are looking at them.



 

Exactly what has happened.  Garage admit their fault for mechanic not accessing system but both garage & dvsa say there is nothing they can do and I have no option but to get another mot done so I have no MOT or tax and possibly affect my insurance through no fault of my own and no one has a system in place for such a situation 🥺

You need to book it in for another MOT and not just turn up at a station for an MOT on demand as there is some leeway for a pre booked appointment. 
Obviously you won't get far with the law getting pulled over on the M1 and telling the officer it's booked in for an MOT next week in Glasgow, but a local trip to an MOT station for a appointment that day is usually acceptable.
  

There is nothing to say that you need to book an MOT at a local station. I've driven 100 miles to a pre-booked MOT before with a car I've just bought (but had checked over)

Did you get stopped?

born_again

Spirit16 said:

There is a part in wording that says car has to be roadworthy. From other feedback on my thread, I am not so worried about that now. I know insurers check MOT status and some receive alerts of expired MOT but I have enough of a paper trail of garage error that I should be ok. Will still be anxious till this is all rectified

Given garage admitted error & it seems you do not want to drive the car. Ask them to come & get the car either with a trailer or on trade plates to MOT the car.👍
Seems the least they can do.

chrisw

Goudy said:

jimjames said:

Goudy said:

Spirit16 said:

Goudy said:

Mildly_Miffed said:

What do you actually have?

For nearly 20 years now, the test has been computerised - the tester logs the car onto the DVSA website, walks round the car with a clipboard, then enters the results straight into the website. That logs the test result instantly, and it'd be online at https://www.check-mot.service.gov.uk/ instantly.

The only time they can do anything else is if the computer system is down - either in the garage or nationally. In that case, you should have been given an interim certificate, and it been logged asap.

That's not always the case.

Quite often MOT testers will write down the cars details, perform a test and sit on the results for a while.

DVSA take note of how many tests a station puts through.
This is meant to allow the garage enough time to complete each test adequately. Alarm bells ring when a station puts through too many in a short space of time and the station has to start answering some questions on how they perform their tests.

Unfortunately business isn't always that even and some stations will do a test, then input the data on the system a bit later.
If instance, a test on demand might be put through there and then, but a car dropped off for the day can be logged onto the system later on, when on demand customers are no longer turning up.

Same thing for a quick retest, they won't put it through there and then if the tester has just logged a previous test.
They try and gap what they log.

It's not meant to happen like this, I know is does as I've witnessed it a few times at different locations and can mean someone forgets to log it on the system later.

The station won't like admitting it missed inputting a test and it wouldn't be their first choice telling DVSA they have, as DVSA will want to try and work out why, particularly if they have already had to contact them before with a similar problem or had other reasons DVSA are looking at them.



 

Exactly what has happened.  Garage admit their fault for mechanic not accessing system but both garage & dvsa say there is nothing they can do and I have no option but to get another mot done so I have no MOT or tax and possibly affect my insurance through no fault of my own and no one has a system in place for such a situation 🥺

You need to book it in for another MOT and not just turn up at a station for an MOT on demand as there is some leeway for a pre booked appointment. 
Obviously you won't get far with the law getting pulled over on the M1 and telling the officer it's booked in for an MOT next week in Glasgow, but a local trip to an MOT station for a appointment that day is usually acceptable.
  

There is nothing to say that you need to book an MOT at a local station. I've driven 100 miles to a pre-booked MOT before with a car I've just bought (but had checked over)

Did you get stopped?

I drove around without an MOT for 6 months and never got stopped. I only realised when I came to tax it.

Arunmor

Lot of dram here when there doesn't need to be.  JUst get it booked in to the original garage and drive it there.  By the way £44 is a cheap MOT.

Spirit16

Arunmor said:

Lot of dram here when there doesn't need to be.  JUst get it booked in to the original garage and drive it there.  By the way £44 is a cheap MOT.

No drama for posters, they are only chatting about my question . Huge drama for me though  when I find out 4mths after getting my car MOT that its not mot'd and now can't be taxed and is stuck at an airport for a fortnight with insurance that may be void as a result. I now have to wait till I can get the car back then drive 50miles back to the garage that caused all this nightmare. Yes they will do it for free but should never have happened. 
I added my situation to the forum at the w'end querying if garage or dvsa could fix this problem as it was their error. 
I now know nothing can be done. I know it is a simple issue to resolve but it's the build up from trying to tax car to discovering the garage error that caused me stress and seeked help here at the w'end when garage & dvsa were closed.
Rather than think it's a drama and be flippant, think of it as an interesting chat about a rare situation and that posts helped me 

voluted

Spirit16 said:

user1977 said:

Spirit16 said:

jimjames said:

Spirit16 said:

photome said:

Spirit16 said:

force_ten1 said:

you say the car will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

but if you walked out of the garage without a valid MOT certificate then surely some of the blame should lie with you because had you asked where the MOT certificate was then the problem you have now would never has arisen 

In hindsight its easy to say what I should have done but my question is relating to what has actually happened and looking for advice. I sat at the garage while they retested vehicle, mechanic handed me the keys and reception gave me the invoice listing repairs done and confirming mot passed and new mot expiry date and handed me the booklet saying all documents you need are in there. I found no reason to doubt this and filed the booklet away and never occurred to me that the mechanic  hadn't submitted details.
Garage accept full responsibility for the error but both the garage and dvsa say they have no system to correct the error and I need to get a new mot. So I am now without mot or tax and may affect insurance and have to take time off to return to garage through no fault of my own. Very frustrating 

Why will it affect insurance ? And the car is still taxed. Will the garage who made the mistake do  a free MOT

Insurance states in their T&C that insurance only valid if valid MOT in place.

Which company is that? Sounds like an unfair/unreasonable term as it's not a legal requirement as it's entirely legal to drive a car with no MOT. Any car up to 3 years old won't have one anyway so not sure how the insurance will cover that?

Nfu mutual

Can you point us towards the relevant clause? I've just had a quick look at their policy wording and the only relevant exclusion I can see is for their recovery service, not the main insurance.

There is a part in wording that says car has to be roadworthy. From other feedback on my thread, I am not so worried about that now. I know insurers check MOT status and some receive alerts of expired MOT but I have enough of a paper trail of garage error that I should be ok. Will still be anxious till this is all rectified

A valid MOT certificate only shows that the car was roadworthy at the time it was tested. You could drive it 100m up the road, the brake line pops off and it instantly becomes unroadworthy.

Similarly, a car without a valid MOT isn't unroadworthy by virtue of not having an MOT.

There are going to be unroadworthy cars with MOTs driving around right now, and roadworthy cars without MOTs driving around right now. Roadworthy and "has a valid MOT" are not synonymous.

They're saying that if you drive a car around with failing brakes and no working headlights (as an example), you're potentially invalidating your insurance, not that if you don't have a particular piece of paper, your insurance becomes worthless. 

Frozen_up_north

I check the MOT on-line before driving the car away from the garage. It is easy to do and well worth it, especially as a pass without advisories doesn’t result in any paperwork (other than a receipt).

noh

I have been using an app called knowyourcar.
When the car passes (or fails) the MOT the app sends a notification. I always know before I get the phone call from the garage.

Jenni_D

Frozen_up_north said:

I check the MOT on-line before driving the car away from the garage. It is easy to do and well worth it, especially as a pass without advisories doesn’t result in any paperwork (other than a receipt).

It's always worth checking. My partner's car was MOT'd back in June (should have been in April but we forgot - thankfully we weren't stopped) and they misread the mileage ... they used the trip meter (overlooking the decimal point) as the mileage rather than the odometer, so added about 10k to the MOT mileage figure. A quick check and return to the garage to get it rectified resolved this right away.