Garage did not submit MOT pass to DVSA

400ixl

force_ten1 said:

you say the car will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

but if you walked out of the garage without a valid MOT certificate then surely some of the blame should lie with you because had you asked where the MOT certificate was then the problem you have now would never has arisen 

There is no printed MOT certificate any more and hasn't been for some time, only the emissions output and usually your invoice. So the OP did not necessarily walk out without anything.

You can request a print out of the MOT result, but they don't have to do it by default and most won't.

force_ten1

400ixl said:

force_ten1 said:

you say the car will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

but if you walked out of the garage without a valid MOT certificate then surely some of the blame should lie with you because had you asked where the MOT certificate was then the problem you have now would never has arisen 

There is no printed MOT certificate any more and hasn't been for some time, only the emissions output and usually your invoice. So the OP did not necessarily walk out without anything.

You can request a print out of the MOT result, but they don't have to do it by default and most won't.

l have a printed MOT certificate issued in April 2024 and l didn't specifically ask for it and it was stapled to the invoice and the emissions data printout 

jimjames

Spirit16 said:

photome said:

Spirit16 said:

force_ten1 said:

you say the car will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

but if you walked out of the garage without a valid MOT certificate then surely some of the blame should lie with you because had you asked where the MOT certificate was then the problem you have now would never has arisen 

In hindsight its easy to say what I should have done but my question is relating to what has actually happened and looking for advice. I sat at the garage while they retested vehicle, mechanic handed me the keys and reception gave me the invoice listing repairs done and confirming mot passed and new mot expiry date and handed me the booklet saying all documents you need are in there. I found no reason to doubt this and filed the booklet away and never occurred to me that the mechanic  hadn't submitted details.
Garage accept full responsibility for the error but both the garage and dvsa say they have no system to correct the error and I need to get a new mot. So I am now without mot or tax and may affect insurance and have to take time off to return to garage through no fault of my own. Very frustrating 

Why will it affect insurance ? And the car is still taxed. Will the garage who made the mistake do  a free MOT

Insurance states in their T&C that insurance only valid if valid MOT in place.

Which company is that? Sounds like an unfair/unreasonable term as it's not a legal requirement as it's entirely legal to drive a car with no MOT. Any car up to 3 years old won't have one anyway so not sure how the insurance will cover that?

Spirit16

jimjames said:

Spirit16 said:

photome said:

Spirit16 said:

force_ten1 said:

you say the car will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

but if you walked out of the garage without a valid MOT certificate then surely some of the blame should lie with you because had you asked where the MOT certificate was then the problem you have now would never has arisen 

In hindsight its easy to say what I should have done but my question is relating to what has actually happened and looking for advice. I sat at the garage while they retested vehicle, mechanic handed me the keys and reception gave me the invoice listing repairs done and confirming mot passed and new mot expiry date and handed me the booklet saying all documents you need are in there. I found no reason to doubt this and filed the booklet away and never occurred to me that the mechanic  hadn't submitted details.
Garage accept full responsibility for the error but both the garage and dvsa say they have no system to correct the error and I need to get a new mot. So I am now without mot or tax and may affect insurance and have to take time off to return to garage through no fault of my own. Very frustrating 

Why will it affect insurance ? And the car is still taxed. Will the garage who made the mistake do  a free MOT

Insurance states in their T&C that insurance only valid if valid MOT in place.

Which company is that? Sounds like an unfair/unreasonable term as it's not a legal requirement as it's entirely legal to drive a car with no MOT. Any car up to 3 years old won't have one anyway so not sure how the insurance will cover that?

Nfu mutual  . I am just stunned I am even in this situation in the first place. A mechanic passes MOT on the car but because he forgot to update the system, I am at fault with all these repercussions. And all they can do is tell me to get new MOT 🤬

400ixl

force_ten1 said:

400ixl said:

force_ten1 said:

you say the car will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

but if you walked out of the garage without a valid MOT certificate then surely some of the blame should lie with you because had you asked where the MOT certificate was then the problem you have now would never has arisen 

There is no printed MOT certificate any more and hasn't been for some time, only the emissions output and usually your invoice. So the OP did not necessarily walk out without anything.

You can request a print out of the MOT result, but they don't have to do it by default and most won't.

l have a printed MOT certificate issued in April 2024 and l didn't specifically ask for it and it was stapled to the invoice and the emissions data printout 

You way well have done, but it is not a requirement of the MOT station any more. So most people won't and to say the OP should have had one is wrong.

nologo

Not much help but as an MOT  tester we always printed out MOT cert for older customers, just book an MOT & drive out there, the insurance company is WRONG.. it's a legal requirement that they cover your vehicle if its pre booked for MOT at an official MOT station. or get onto VOSA & see what they say!...regards nologo.

Goudy

Spirit16 said:

Goudy said:

Mildly_Miffed said:

What do you actually have?

For nearly 20 years now, the test has been computerised - the tester logs the car onto the DVSA website, walks round the car with a clipboard, then enters the results straight into the website. That logs the test result instantly, and it'd be online at https://www.check-mot.service.gov.uk/ instantly.

The only time they can do anything else is if the computer system is down - either in the garage or nationally. In that case, you should have been given an interim certificate, and it been logged asap.

That's not always the case.

Quite often MOT testers will write down the cars details, perform a test and sit on the results for a while.

DVSA take note of how many tests a station puts through.
This is meant to allow the garage enough time to complete each test adequately. Alarm bells ring when a station puts through too many in a short space of time and the station has to start answering some questions on how they perform their tests.

Unfortunately business isn't always that even and some stations will do a test, then input the data on the system a bit later.
If instance, a test on demand might be put through there and then, but a car dropped off for the day can be logged onto the system later on, when on demand customers are no longer turning up.

Same thing for a quick retest, they won't put it through there and then if the tester has just logged a previous test.
They try and gap what they log.

It's not meant to happen like this, I know is does as I've witnessed it a few times at different locations and can mean someone forgets to log it on the system later.

The station won't like admitting it missed inputting a test and it wouldn't be their first choice telling DVSA they have, as DVSA will want to try and work out why, particularly if they have already had to contact them before with a similar problem or had other reasons DVSA are looking at them.



 

Exactly what has happened.  Garage admit their fault for mechanic not accessing system but both garage & dvsa say there is nothing they can do and I have no option but to get another mot done so I have no MOT or tax and possibly affect my insurance through no fault of my own and no one has a system in place for such a situation 🥺

It's unfortunate, but what has happened has happened.

DVSA and the garage won't be able to help as the test can't really be backdated from the memory of a tester, who may or may not be still working.

Also, your car might not be roadworthy at this time.
An MOT is just an official "check" at the time of test, it doesn't mean it'll stay in that condition the next day, week, month.

You need to book it in for another MOT and not just turn up at a station for an MOT on demand as there is some leeway for a pre booked appointment. 
Obviously you won't get far with the law getting pulled over on the M1 and telling the officer it's booked in for an MOT next week in Glasgow, but a local trip to an MOT station for a appointment that day is usually acceptable.

As for it being untaxed and untested at the moment, you are allowed to drive it to an MOT station like this.
Once the MOT is done (and recorded) you can tax it pretty much there and then.

As for insurance, my actual policy doesn't mention it on the policy certificate itself but under "My obligations" part of the T&C's, it states I must keep the vehicle in a roadworthy condition.
If you have any concerns about this, contact your insurance company and check.

In regards to the break in MOT history, it's nothing to worry about.
Cars get left stood on dealer forecourts with no MOT until they are bought and many owners SORN'd cars over the pandemic and just left them stood with no MOT or Tax.

If the garage that failed to record the original MOT won't help with sorting the problem, like MOTing it again for free, I would be tempted to ask for my fee back.
If they are on Google Maps as a business, there's always a chance you could leave a review as well.

  

400ixl

OP, how far is the airport from home and what time is the car likely to be leaving the car park?

Legally you can drive it to a pre-booked MOT without an MOT or Tax as long as you have insurance cover. The regulations do not say how far that journey to the pre-booked MOT can be, but best to to push it.

If you are 20-30 minutes from the airport, you could book one closer to home. Much more than that and I would book one near the airport and get it done there.

If landing is outside of MOT centre opening times then you will need to think about how you deal with that or take the risk of travelling home without MOT or Tax.

user1977

Spirit16 said:

jimjames said:

Spirit16 said:

photome said:

Spirit16 said:

force_ten1 said:

you say the car will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

but if you walked out of the garage without a valid MOT certificate then surely some of the blame should lie with you because had you asked where the MOT certificate was then the problem you have now would never has arisen 

In hindsight its easy to say what I should have done but my question is relating to what has actually happened and looking for advice. I sat at the garage while they retested vehicle, mechanic handed me the keys and reception gave me the invoice listing repairs done and confirming mot passed and new mot expiry date and handed me the booklet saying all documents you need are in there. I found no reason to doubt this and filed the booklet away and never occurred to me that the mechanic  hadn't submitted details.
Garage accept full responsibility for the error but both the garage and dvsa say they have no system to correct the error and I need to get a new mot. So I am now without mot or tax and may affect insurance and have to take time off to return to garage through no fault of my own. Very frustrating 

Why will it affect insurance ? And the car is still taxed. Will the garage who made the mistake do  a free MOT

Insurance states in their T&C that insurance only valid if valid MOT in place.

Which company is that? Sounds like an unfair/unreasonable term as it's not a legal requirement as it's entirely legal to drive a car with no MOT. Any car up to 3 years old won't have one anyway so not sure how the insurance will cover that?

Nfu mutual

Can you point us towards the relevant clause? I've just had a quick look at their policy wording and the only relevant exclusion I can see is for their recovery service, not the main insurance.

Spirit16

user1977 said:

Spirit16 said:

jimjames said:

Spirit16 said:

photome said:

Spirit16 said:

force_ten1 said:

you say the car will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

but if you walked out of the garage without a valid MOT certificate then surely some of the blame should lie with you because had you asked where the MOT certificate was then the problem you have now would never has arisen 

In hindsight its easy to say what I should have done but my question is relating to what has actually happened and looking for advice. I sat at the garage while they retested vehicle, mechanic handed me the keys and reception gave me the invoice listing repairs done and confirming mot passed and new mot expiry date and handed me the booklet saying all documents you need are in there. I found no reason to doubt this and filed the booklet away and never occurred to me that the mechanic  hadn't submitted details.
Garage accept full responsibility for the error but both the garage and dvsa say they have no system to correct the error and I need to get a new mot. So I am now without mot or tax and may affect insurance and have to take time off to return to garage through no fault of my own. Very frustrating 

Why will it affect insurance ? And the car is still taxed. Will the garage who made the mistake do  a free MOT

Insurance states in their T&C that insurance only valid if valid MOT in place.

Which company is that? Sounds like an unfair/unreasonable term as it's not a legal requirement as it's entirely legal to drive a car with no MOT. Any car up to 3 years old won't have one anyway so not sure how the insurance will cover that?

Nfu mutual

Can you point us towards the relevant clause? I've just had a quick look at their policy wording and the only relevant exclusion I can see is for their recovery service, not the main insurance.

There is a part in wording that says car has to be roadworthy. From other feedback on my thread, I am not so worried about that now. I know insurers check MOT status and some receive alerts of expired MOT but I have enough of a paper trail of garage error that I should be ok. Will still be anxious till this is all rectified