Garage did not submit MOT pass to DVSA

Spirit16

I mentioned in an earlier thread that I was unable to tax my car due to no MOT being recorded.
I have invoice evidence that MOT was carried out by garage and passed and next expiry date quoted in '25.
Went to garage today to query. The manager confirmed the  MOT was carried out and passed but can't see the certificate on their system.
They are going to speak to their MOT mechanics  tomorrow to see what has went wrong.
If they have not submitted the cert in error, do they simply contact DVSA and explain the situation  and DVSA then update their system to show MOT completed?
I know MOT's can't be backdated if being started fresh but surely there is a system in place to update online records at DVSA if garage error  . Aargh!!!!

force_ten1

i am not sure how this has happened because MOT centres use MTS MOT testing a computer system and database used to manage MOT test records.

if the internet is down and the tester cant log in then they shouldn't be testing. there are some occasions where they can use contingency testing but this would be strictly controlled  

Spirit16

force_ten1 said:

i am not sure how this has happened because MOT centres use MTS MOT testing a computer system and database used to manage MOT test records.

if the internet is down and the tester cant log in then they shouldn't be testing. there are some occasions where they can use contingency testing but this would be strictly controlled  

They used the system for initial test and failed MOT then did relevant repair and retest. Was definitely done as the garage said they couldn't release the car till pass was complete as the mot expiry was that day so we waited while it was completed. Today when querying, there was another couple at the next desk saying the exact same situation 
I appreciate mistakes can be made but just not sure how they fix this with DVSA. I am hoping DVSA accept garage error and update system without anymore action needed by me 

Car_54

Spirit16 said:

force_ten1 said:

i am not sure how this has happened because MOT centres use MTS MOT testing a computer system and database used to manage MOT test records.

if the internet is down and the tester cant log in then they shouldn't be testing. there are some occasions where they can use contingency testing but this would be strictly controlled  

They used the system for initial test and failed MOT then did relevant repair and retest. Was definitely done as the garage said they couldn't release the car till pass was complete as the mot expiry was that day so we waited while it was completed. Today when querying, there was another couple at the next desk saying the exact same situation 

AFAIK they have no power or authority to stop you driving away, pass or fail.

force_ten1

Car_54 said:

Spirit16 said:

force_ten1 said:

i am not sure how this has happened because MOT centres use MTS MOT testing a computer system and database used to manage MOT test records.

if the internet is down and the tester cant log in then they shouldn't be testing. there are some occasions where they can use contingency testing but this would be strictly controlled  

They used the system for initial test and failed MOT then did relevant repair and retest. Was definitely done as the garage said they couldn't release the car till pass was complete as the mot expiry was that day so we waited while it was completed. Today when querying, there was another couple at the next desk saying the exact same situation 

AFAIK they have no power or authority to stop you driving away, pass or fail.

if a car fails the MOT test with a dangerous defect it immediately becomes unroadworthy and should not be driven on the road untill the repairs have been carried out 

now read that as you like but if a garage allows you to drive the car away with a dangerous defect and run someday over because the brakes have failed then that garage would probably held liable for allowing you to drive that unroadworthy car away from the garage 

they should tell you that you can trailer the car away for repair elsewhere but you cant drive it away  

tedted

no mot station can prevent the presenter from driving away and they would not be liable as the presenter knew of the failures

400ixl

Why start a new thread instead of just updating the one that was running?

You could try:

Add or remove test records

If there’s an MOT test missing from your vehicle’s MOT history, or a test that does not belong there, email or call DVSA to have it corrected.

You’ll need to give your:

• name
• telephone number
• vehicle number plate
• vehicle make and model
• date of the MOT
• MOT test number (if you know it)
• MOT test centre name and address

DVSA customer service centre
enquiries@dvsa.gov.uk
Telephone: 0300 123 9000
Monday to Friday, 7:30am to 6pm
Find out about call charge

What have the garage said they are going to do about it if they can't get it fixed with DVSA given the car is not legal to drive and not currently local?

It is a good reminder to people to always check the online MOT status once passed as it should show up that day, or next day at the latest.

Car_54

force_ten1 said:

Car_54 said:

Spirit16 said:

force_ten1 said:

i am not sure how this has happened because MOT centres use MTS MOT testing a computer system and database used to manage MOT test records.

if the internet is down and the tester cant log in then they shouldn't be testing. there are some occasions where they can use contingency testing but this would be strictly controlled  

They used the system for initial test and failed MOT then did relevant repair and retest. Was definitely done as the garage said they couldn't release the car till pass was complete as the mot expiry was that day so we waited while it was completed. Today when querying, there was another couple at the next desk saying the exact same situation 

AFAIK they have no power or authority to stop you driving away, pass or fail.

if a car fails the MOT test with a dangerous defect it immediately becomes unroadworthy and should not be driven on the road untill the repairs have been carried out 

now read that as you like but if a garage allows you to drive the car away with a dangerous defect and run someday over because the brakes have failed then that garage would probably held liable for allowing you to drive that unroadworthy car away from the garage 

they should tell you that you can trailer the car away for repair elsewhere but you cant drive it away  

The question of "allowing" doesn't arise, because the car is your property and you don't need their permission to do what you like with it. They can't hold it hostage.

Driving away may be illegal, not to say stupid, but I don't make the law.

Spirit16

400ixl said:

Why start a new thread instead of just updating the one that was running?

You could try:

Add or remove test records

If there’s an MOT test missing from your vehicle’s MOT history, or a test that does not belong there, email or call DVSA to have it corrected.

You’ll need to give your:

• name
• telephone number
• vehicle number plate
• vehicle make and model
• date of the MOT
• MOT test number (if you know it)
• MOT test centre name and address

DVSA customer service centre
enquiries@dvsa.gov.uk
Telephone: 0300 123 9000
Monday to Friday, 7:30am to 6pm
Find out about call charge

What have the garage said they are going to do about it if they can't get it fixed with DVSA given the car is not legal to drive and not currently local?

It is a good reminder to people to always check the online MOT status once passed as it should show up that day, or next day at the latest.

Sorry if doing new thread was wrong. New to the site & a little unsure how to edit original thread.
Garage manager checking with mechanic tomorrow then letting me know their findings. I will know then if they can discuss direct with DVSA. That's why I was posting. To see if anyone knew if garage & dvsa can resolve an issue like this without action from me as its an obvious error by garage.
In an ideal world I would have checked DVLA mot status earlier but had talked face to face with garage staff when mot complete and had invoice stating all passed so never occurred to be I would have to recheck. Hindsight is a wonderful thing

force_ten1

even if the car failed and you had a partial retest you should still get a valid certificate issued after the retest 

the new certificates are just a printed A4 page but it has test details on it 

Mildly_Miffed

What do you actually have?

For nearly 20 years now, the test has been computerised - the tester logs the car onto the DVSA website, walks round the car with a clipboard, then enters the results straight into the website. That logs the test result instantly, and it'd be online at https://www.check-mot.service.gov.uk/ instantly.

The only time they can do anything else is if the computer system is down - either in the garage or nationally. In that case, you should have been given an interim certificate, and it been logged asap.