Garage did not submit MOT pass to DVSA

Spirit16

Mildly_Miffed said:

What do you actually have?

For nearly 20 years now, the test has been computerised - the tester logs the car onto the DVSA website, walks round the car with a clipboard, then enters the results straight into the website. That logs the test result instantly, and it'd be online at https://www.check-mot.service.gov.uk/ instantly.

The only time they can do anything else is if the computer system is down - either in the garage or nationally. In that case, you should have been given an interim certificate, and it been logged asap.

Yep. Thats right. Just been to garage and they admit their error and say the retest was done and passes but they haven't updated dvsa site but say there is nothing they can do and won't contact dvsa. And we have to take car for new mot so now we have a car stuck at an airport carpark without mot road tax and now not insured with no way of getting it back for mot for a fortnight and will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

Nobbie1967

Spirit16 said:

Mildly_Miffed said:

What do you actually have?

For nearly 20 years now, the test has been computerised - the tester logs the car onto the DVSA website, walks round the car with a clipboard, then enters the results straight into the website. That logs the test result instantly, and it'd be online at https://www.check-mot.service.gov.uk/ instantly.

The only time they can do anything else is if the computer system is down - either in the garage or nationally. In that case, you should have been given an interim certificate, and it been logged asap.

Yep. Thats right. Just been to garage and they admit their error and say the retest was done and passes but they haven't updated dvsa site but say there is nothing they can do and won't contact dvsa. And we have to take car for new mot so now we have a car stuck at an airport carpark without mot road tax and now not insured with no way of getting it back for mot for a fortnight and will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

It is still insured unless you’ve let the policy lapse. Any attempt by the insurance company to void insurance cover on the basis of no tax or MOT would be rejected by the ombudsman. Can you book an MOT local to the airport car park if you are concerned about being picked up on camera? I drove for 3 months without tax once when I neglected to check at renewal time and nothing was ever picked up, so you should be pretty safe.

Goudy

Mildly_Miffed said:

What do you actually have?

For nearly 20 years now, the test has been computerised - the tester logs the car onto the DVSA website, walks round the car with a clipboard, then enters the results straight into the website. That logs the test result instantly, and it'd be online at https://www.check-mot.service.gov.uk/ instantly.

The only time they can do anything else is if the computer system is down - either in the garage or nationally. In that case, you should have been given an interim certificate, and it been logged asap.

That's not always the case.

Quite often MOT testers will write down the cars details, perform a test and sit on the results for a while.

DVSA take note of how many tests a station puts through.
This is meant to allow the garage enough time to complete each test adequately. Alarm bells ring when a station puts through too many in a short space of time and the station has to start answering some questions on how they perform their tests.

Unfortunately business isn't always that even and some stations will do a test, then input the data on the system a bit later.
If instance, a test on demand might be put through there and then, but a car dropped off for the day can be logged onto the system later on, when on demand customers are no longer turning up.

Same thing for a quick retest, they won't put it through there and then if the tester has just logged a previous test.
They try and gap what they log.

It's not meant to happen like this, I know is does as I've witnessed it a few times at different locations and can mean someone forgets to log it on the system later.

The station won't like admitting it missed inputting a test and it wouldn't be their first choice telling DVSA they have, as DVSA will want to try and work out why, particularly if they have already had to contact them before with a similar problem or had other reasons DVSA are looking at them.



 

force_ten1

you say the car will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

but if you walked out of the garage without a valid MOT certificate then surely some of the blame should lie with you because had you asked where the MOT certificate was then the problem you have now would never has arisen 

Spirit16

Goudy said:

Mildly_Miffed said:

What do you actually have?

For nearly 20 years now, the test has been computerised - the tester logs the car onto the DVSA website, walks round the car with a clipboard, then enters the results straight into the website. That logs the test result instantly, and it'd be online at https://www.check-mot.service.gov.uk/ instantly.

The only time they can do anything else is if the computer system is down - either in the garage or nationally. In that case, you should have been given an interim certificate, and it been logged asap.

That's not always the case.

Quite often MOT testers will write down the cars details, perform a test and sit on the results for a while.

DVSA take note of how many tests a station puts through.
This is meant to allow the garage enough time to complete each test adequately. Alarm bells ring when a station puts through too many in a short space of time and the station has to start answering some questions on how they perform their tests.

Unfortunately business isn't always that even and some stations will do a test, then input the data on the system a bit later.
If instance, a test on demand might be put through there and then, but a car dropped off for the day can be logged onto the system later on, when on demand customers are no longer turning up.

Same thing for a quick retest, they won't put it through there and then if the tester has just logged a previous test.
They try and gap what they log.

It's not meant to happen like this, I know is does as I've witnessed it a few times at different locations and can mean someone forgets to log it on the system later.

The station won't like admitting it missed inputting a test and it wouldn't be their first choice telling DVSA they have, as DVSA will want to try and work out why, particularly if they have already had to contact them before with a similar problem or had other reasons DVSA are looking at them.



 

Exactly what has happened.  Garage admit their fault for mechanic not accessing system but both garage & dvsa say there is nothing they can do and I have no option but to get another mot done so I have no MOT or tax and possibly affect my insurance through no fault of my own and no one has a system in place for such a situation 🥺

Spirit16

force_ten1 said:

you say the car will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

but if you walked out of the garage without a valid MOT certificate then surely some of the blame should lie with you because had you asked where the MOT certificate was then the problem you have now would never has arisen 

In hindsight its easy to say what I should have done but my question is relating to what has actually happened and looking for advice. I sat at the garage while they retested vehicle, mechanic handed me the keys and reception gave me the invoice listing repairs done and confirming mot passed and new mot expiry date and handed me the booklet saying all documents you need are in there. I found no reason to doubt this and filed the booklet away and never occurred to me that the mechanic  hadn't submitted details.
Garage accept full responsibility for the error but both the garage and dvsa say they have no system to correct the error and I need to get a new mot. So I am now without mot or tax and may affect insurance and have to take time off to return to garage through no fault of my own. Very frustrating 

photome

Spirit16 said:

force_ten1 said:

you say the car will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

but if you walked out of the garage without a valid MOT certificate then surely some of the blame should lie with you because had you asked where the MOT certificate was then the problem you have now would never has arisen 

In hindsight its easy to say what I should have done but my question is relating to what has actually happened and looking for advice. I sat at the garage while they retested vehicle, mechanic handed me the keys and reception gave me the invoice listing repairs done and confirming mot passed and new mot expiry date and handed me the booklet saying all documents you need are in there. I found no reason to doubt this and filed the booklet away and never occurred to me that the mechanic  hadn't submitted details.
Garage accept full responsibility for the error but both the garage and dvsa say they have no system to correct the error and I need to get a new mot. So I am now without mot or tax and may affect insurance and have to take time off to return to garage through no fault of my own. Very frustrating 

Why will it affect insurance ? And the car is still taxed. Will the garage who made the mistake do  a free MOT

jimjames

tedted said:

no mot station can prevent the presenter from driving away and they would not be liable as the presenter knew of the failures

They might prevent you leaving if you've not paid the bill. 

jimjames

Spirit16 said:

Mildly_Miffed said:

What do you actually have?

For nearly 20 years now, the test has been computerised - the tester logs the car onto the DVSA website, walks round the car with a clipboard, then enters the results straight into the website. That logs the test result instantly, and it'd be online at https://www.check-mot.service.gov.uk/ instantly.

The only time they can do anything else is if the computer system is down - either in the garage or nationally. In that case, you should have been given an interim certificate, and it been logged asap.

Yep. Thats right. Just been to garage and they admit their error and say the retest was done and passes but they haven't updated dvsa site but say there is nothing they can do and won't contact dvsa. And we have to take car for new mot so now we have a car stuck at an airport carpark without mot road tax and now not insured with no way of getting it back for mot for a fortnight and will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

If it's parked up in a private airport car park then it won't get clamped for no tax. As above it is still insured. You just need to get an MOT booked for the date that you are leaving the car park and drive to the garage then. It's entirely legal to drive a car with no MOT to a garage for a pre-booked test so you just need to make sure it's booked. As the garage are at fault I'm sure they will be happy to assist.

Spirit16

photome said:

Spirit16 said:

force_ten1 said:

you say the car will have a gap in dvla records from Aug to Dec saying no mot all through no fault of our own

but if you walked out of the garage without a valid MOT certificate then surely some of the blame should lie with you because had you asked where the MOT certificate was then the problem you have now would never has arisen 

In hindsight its easy to say what I should have done but my question is relating to what has actually happened and looking for advice. I sat at the garage while they retested vehicle, mechanic handed me the keys and reception gave me the invoice listing repairs done and confirming mot passed and new mot expiry date and handed me the booklet saying all documents you need are in there. I found no reason to doubt this and filed the booklet away and never occurred to me that the mechanic  hadn't submitted details.
Garage accept full responsibility for the error but both the garage and dvsa say they have no system to correct the error and I need to get a new mot. So I am now without mot or tax and may affect insurance and have to take time off to return to garage through no fault of my own. Very frustrating 

Why will it affect insurance ? And the car is still taxed. Will the garage who made the mistake do  a free MOT

Insurance states in their T&C that insurance only valid if valid MOT in place. Couldn't get car taxed at w'end because no valid MOT on records. This is when I realised the MOT issue. Free mot offered from garage but whoopy doo. All this stress and runaround not worth the £44 saving on a free mot that shouldn't even be needed if they hadn't made the error. Can you tell I am well & truelly scunnered 🥺