Tyne Tunnel 2 - demonstrably unfair practices

saajan_12

Smith2001uk said:

Ergates said:

Smith2001uk said:

I do however wish you well in your endeavour as i do think the time to pay is far too short.

It's an entire day plus the remainder of the current day.  So between 24 and 48 hours.

Oh i do understand that and did the maths but i still think it should be around 7 days. I've been stung on the dartford crossing when going to Brighton and went straight into seeing friends mode and forgot. however i did remember the Monday and called, thankfully first time i was let off with just the fee.

The question of visible signs is quite separate to the timeframe given once you're above 24 hours or so. 
If signs are not reasonably visible, then arguably a contract is not formed to pay the toll. If the signs are visible, then the driver is informed to pay the amount. They should be given reasonable time to be able to pay, eg the timeframe should allow for them to complete the journey, reach a place with internet access, etc which they probably can within 24 hours. However its their own responsibility to remember once they are informed - whether that's by setting a reminder (via a voice note) or pulling over at the next service station and paying straight away, or whatever. There's no expectation of a wider timeframe to allow for forgetting and then re-remembering. 

brianposter

saajan_12 said:

They should be given reasonable time to be able to pay, eg the timeframe should allow for them to complete the journey, reach a place with internet access, etc which they probably can within 24 hours. 

You clearly are not much of a traveller. Many people make journeys which take several days so one week would be a far more reasonable time to allow for payment.

FIREDreamer

Ergates said:

A19 - Google Maps

Still seems pretty visible when photographed from the road.

"Pay your Toll" is the first thing you see when you google Tyne Tunnel 2, and it's very prominent on the home page.

Homepage - Tyne Tunnel 2

Why would you need to switch your radio on?

born_again

brianposter said:

saajan_12 said:

They should be given reasonable time to be able to pay, eg the timeframe should allow for them to complete the journey, reach a place with internet access, etc which they probably can within 24 hours. 

You clearly are not much of a traveller. Many people make journeys which take several days so one week would be a far more reasonable time to allow for payment.

7 days.. More time to forget.

Best bet is set up auto pay when you know you are in the area.

eskbanker

FIREDreamer said:

Why would you need to switch your radio on?

Radio information is an important safety feature. TT2 control room systems will provide emergency information via car radios and the public address system. Please pay attention to the announcements and follow any instructions given.

https://www.tt2.co.uk/content/uploads/2021/04/Tyne-Tunnel-Safety-Information.pdf

FIREDreamer

eskbanker said:

FIREDreamer said:

Why would you need to switch your radio on?

Radio information is an important safety feature. TT2 control room systems will provide emergency information via car radios and the public address system. Please pay attention to the announcements and follow any instructions given.

https://www.tt2.co.uk/content/uploads/2021/04/Tyne-Tunnel-Safety-Information.pdf

Thanks. Certainly not seen similar signs on other tunnels, tolled or otherwise.

user1977

brianposter said:

saajan_12 said:

They should be given reasonable time to be able to pay, eg the timeframe should allow for them to complete the journey, reach a place with internet access, etc which they probably can within 24 hours. 

You clearly are not much of a traveller. Many people make journeys which take several days so one week would be a far more reasonable time to allow for payment.

I doubt many people have such a hectic itinerary that they couldn’t fit in a couple of minutes on the website to pay the toll.

eskbanker

FIREDreamer said:

eskbanker said:

FIREDreamer said:

Why would you need to switch your radio on?

Radio information is an important safety feature. TT2 control room systems will provide emergency information via car radios and the public address system. Please pay attention to the announcements and follow any instructions given.

https://www.tt2.co.uk/content/uploads/2021/04/Tyne-Tunnel-Safety-Information.pdf

Thanks. Certainly not seen similar signs on other tunnels, tolled or otherwise.

Don't know about roadside signage but the same advice is given for Dartford and Mersey ones, for example:

Traffic radio Turn on your radio before entering the tunnels. In the event of an incident, announcements can be broadcast on your radio by the tunnel operator. Follow any instructions which are given.

https://www.connectplusm25.co.uk/wp-content/uploads/2020/02/S160265_Dartford_Tunnel_Safety_Poster_-_Update.pdf

Traffic Radio. Turn on your radio before entering the Tunnel. If there is an incident, announcements can be broadcast on your radio by Mersey Tunnels Police. Follow any instructions they give you

https://www.merseytravel.gov.uk/tunnels/emergency-procedure/

screech_78

brianposter said:

saajan_12 said:

They should be given reasonable time to be able to pay, eg the timeframe should allow for them to complete the journey, reach a place with internet access, etc which they probably can within 24 hours. 

You clearly are not much of a traveller. Many people make journeys which take several days so one week would be a far more reasonable time to allow for payment.

Without making a rest stop? Behave. 

FIREDreamer

eskbanker said:

FIREDreamer said:

eskbanker said:

FIREDreamer said:

Why would you need to switch your radio on?

Radio information is an important safety feature. TT2 control room systems will provide emergency information via car radios and the public address system. Please pay attention to the announcements and follow any instructions given.

https://www.tt2.co.uk/content/uploads/2021/04/Tyne-Tunnel-Safety-Information.pdf

Thanks. Certainly not seen similar signs on other tunnels, tolled or otherwise.

Don't know about roadside signage but the same advice is given for Dartford and Mersey ones, for example:

Traffic radio Turn on your radio before entering the tunnels. In the event of an incident, announcements can be broadcast on your radio by the tunnel operator. Follow any instructions which are given.

https://www.connectplusm25.co.uk/wp-content/uploads/2020/02/S160265_Dartford_Tunnel_Safety_Poster_-_Update.pdf

Traffic Radio. Turn on your radio before entering the Tunnel. If there is an incident, announcements can be broadcast on your radio by Mersey Tunnels Police. Follow any instructions they give you

https://www.merseytravel.gov.uk/tunnels/emergency-procedure/

Interesting regarding the Mersey Tunnels - my radio cuts off for about half the under-river journey due to no signal (whether Queensway or Kingsway).