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Claim for from euro car parks please help

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  • sorry i am so confused. it was taking me to a MCOL website that was gov.uk based. 
  • i am on again. Do i press begin claim or respond to a claim made against you. 
  • Gr1pr
    Gr1pr Posts: 8,503 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    edited 12 November 2024 at 11:04PM
    The latter, but only doing the acknowledgement of receipt of the claim, nothing else 

    Do not use it touch the start defence, just the AOS and then exit 

    Follow the tutorial in the Dropbox link 
  • thanks. I am following it but it asks for claim number and defence pack password to move on
  • KeithP
    KeithP Posts: 41,296 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 12 November 2024 at 11:14PM
    Rushey29 said:
    thanks. I am following it but it asks for claim number and defence pack password to move on
    Of course it does. Both those things are on your Claim Form.
  • it doesnt like them and keeps saying error. I am ok to submit online if i received it by post. 
  • Is this the right page?
  • Gr1pr
    Gr1pr Posts: 8,503 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    Yes it is 

    You can email it to the AOS email address listed in post 1 in the defence template thread as an alternative 

    But before doing so , try the claim reference listed on the top right of the claim form, plus the password lower down on the right 

    I would suspect that the characters are case sensitive, so ensure that you observe upper case and lower case where required 
  • I keep putting in the claim number and password that starts with a G and making sure i do upper snd lower case but it just keeps saying error occurred claim number snd password is incorrect. I know i have it right and have got someone else to do it 
  • Gr1pr
    Gr1pr Posts: 8,503 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    Email a completed copy of the AOS form then, to the AOS email address listed in the picture in the first post in the template defence thread, so email the paperwork instead 
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