Buyer opened a case before delivery window ends

soolin

This is from the help pages Get help with an item that hasn't arrived | eBay

It suggests you only have 3 days to deal with an open case. Out of interest where are you seeing the EDD as mentioned above mine are really optimistic and not based at all on my despatch time and postage service used. 

For instance, I have a 2 day despatch on with 2nd class RM postage, this was bought last night at 11pm and the order details show:
Estimated delivery date shown to buyer: 23 Oct 2024 - 24 Oct 2024

Technically I don't have to post until the 23rd and RM say 2nd class is 2-3 days, which should give an EDD of 25-26th. However my buyer could open a case on the 24th.

hubb

Still nothing from Ebay or any response from my messages to the buyer. I have no idea if she received it or not. 

Dizzycap

hubb said:

Still nothing from Ebay. 

I doubt vey much that you will hear anything from eBay. It's a no brainer to send everything 48 hour tracked. It costs a little more but then when the buyer is paying because a tracked postage price is showing, they are paying for peace of mind.

It sounds to me as though this buyer knew you wouldn't send the item tracked and have no proof of sending or delivery. However, to be fair, eBay shipping windows based on individual settings and expected delivery times are not from this planet. There have been several sellers who have complained to eBay about this unrealistic expectation, but eBat Towers knows best. So much so, sellers and buyers flock elsewhere to sell and buy and I'm not talking about Fleecebook, either!

soolin

hubb said:

Still nothing from Ebay or any response from my messages to the buyer. I have no idea if she received it or not. 

Is there a case open? If there is then buyer doesn’t have to reply to you at all but you need to watch the escalation date regardless. Have you checked the delivery confirmation number  as has been suggested several times as it will be present if you bought the label from eBay - which contrary to your belief, makes eBay RM labels better than buying from RM direct. 

soolin

Dizzycap said:

hubb said:

Still nothing from Ebay. 

I doubt vey much that you will hear anything from eBay. It's a no brainer to send everything 48 hour tracked. It costs a little more but then when the buyer is paying because a tracked postage price is showing, they are paying for peace of mind.

It sounds to me as though this buyer knew you wouldn't send the item tracked and have no proof of sending or delivery. However, to be fair, eBay shipping windows based on individual settings and expected delivery times are not from this planet. There have been several sellers who have complained to eBay about this unrealistic expectation, but eBat Towers knows best. So much so, sellers and buyers flock elsewhere to sell and buy and I'm not talking about Fleecebook, either!

I don’t agree it is a no brainer , maybe for a parcel yes, the difference in cost is negligible, but the difference on a LL is considerable as I mentioned earlier. 

hubb

It was free postage. I wouldn't mind but the buyer knocked the price down £4 from the £10 of which I accepted. I have to disagree that buying postage via Ebay is a safer bet. My experience has proved otherwise. Is it any wonder I sell on Marketplace most of the time these days. 

Just looking now I still have 3 options

Refund buyer
Update tracking details
message buyer

I opted to message buyer twice a few days ago with no response. If I had a response of it arriving yes or no I would refund. It just gets to me they don't even bother responding. If I don't refund and wait until the deadline passes, what will happen ?

the_lunatic_is_in_my_head

Have you put the reference number in RM track and trace OP:

https://www.royalmail.com/track-your-item#/

soolin

the_lunatic_is_in_my_head said:

Have you put the reference number in RM track and trace OP:

https://www.royalmail.com/track-your-item#/

Op is reluctant to answer any of the questions already asked. 

soolin

hubb said:

It was free postage. I wouldn't mind but the buyer knocked the price down £4 from the £10 of which I accepted. I have to disagree that buying postage via Ebay is a safer bet. My experience has proved otherwise. Is it any wonder I sell on Marketplace most of the time these days. 

Just looking now I still have 3 options

Refund buyer
Update tracking details
message buyer

I opted to message buyer twice a few days ago with no response. If I had a response of it arriving yes or no I would refund. It just gets to me they don't even bother responding. If I don't refund and wait until the deadline passes, what will happen ?

Hubb it would help if you answered some of the questions and read the answers already given. Asking the same questions different ways is unlikely to elicit different responses. 

hubb

Yes the RM gave a tracking number in the email confirming postage purchased.