Buyer opened a case before delivery window ends

hubb

Ok, so now I have another buyer filed a case against me that the item (I posted Monday) has not arrived. Ebay have withheld my payment (AND future payments !!!!!) I purchased standard RM second class postage (with no tracking). Nowhere in the listing does it say I am offering free postage with tracking.The buyer is asking for the tracking details. Another postage purchased through Ebay that has become unreliable. 

Royal Mail 2nd Class

Estimated between Wed, 23 Oct and Thu, 24 Oct to cw84lg

Postage: Free postage

And yet Ebay have frozen my funds despite it still having a delivery window not overdue. I really can't be bothered with Ebay anymore. I only get a sale every blue moon but their reliability has completely gone downhill. 

molerat

Without tracked delivery you are opening yourself up to a claim which you cannot win.

RFW

hubb said:

I really can't be bothered with Ebay anymore.

You've been saying that for the last 15 years.

hubb

molerat said:

Without tracked delivery you are opening yourself up to a claim which you cannot win.

But I have the RM email label as proof. It was still  Posted and there is an item number. Offering tracking costs more. Again, the window for delivery closes in a few days. 

swingaloo

When you go to the post office with your parcels they give you a proof of posting. There is a tracking number on there, it cost nothing extra. The tracking is as much for your sake as your buyers.

Spoonie_Turtle

swingaloo said:

When you go to the post office with your parcels they give you a proof of posting. There is a tracking number on there, it cost nothing extra. The tracking is as much for your sake as your buyers.

For standard parcels it's a reference number to show delivery, not full tracking.  But if it's delivered before the case times out then proof of delivery from the reference number will still count, of course.

hubb

We no longer have a post office in our village so it isn't always easy if pushed for time. I could have asked for collection like I used to but last time they never turned up. This was because I used RM through Ebay and not RM direct. Ebay seems to be the problem. 

soolin

hubb said:

We no longer have a post office in our village so it isn't always easy if pushed for time. I could have asked for collection like I used to but last time they never turned up. This was because I used RM through Ebay and not RM direct. Ebay seems to be the problem. 

No this makes no sense, if you use RM via EBay the service is the same, you know that hubb.

Was  it a LL or a parcel how did you send it, via a PO or just straight into the post box? If you bought the label via EBay then even LLs have proof of delivery in about 75% of cases. 

hubb

I posted in the letter box. 

Rantband

hubb said:

I posted in the letter box. 

Do you mean post box ?

hubb

Rantband said:

hubb said:

I posted in the letter box. 

Do you mean post box ?

Yes. Of course 🙄