Received a claim form for parking at work parking space

Coupon-mad

Please show us the IAS response: the first one.

always_ontime

Coupon-mad said:

They offered IAS and I accepted (it was wrong, but I didn’t know at the time). The refusal email I received from IAS was full of spelling mistakes and the registration numbers mentioned was not even mine! So I asked for an independent service which was ignored.

Please could you show us that (minus the VRMs)

It is a very long email. I guess they sent it by mistake to me (anyway I don't know the purpose of this email or why it was written) but I will post some parts here tonight.

Le_Kirk

always_ontime said:

Hi Coupon-mad. I have the template defence I will need to study further into this and come up with a new one I guess.

You need to do what @Coupon-mad stated and use the @hharry100 defence that you will find linked from the template defence thread.  When you have your adjusted paragraphs, just show us those, we do not need to see the whole template defence but you do of course, send the whole defence to CNBC.

Coupon-mad

always_ontime said:

Coupon-mad said:

They offered IAS and I accepted (it was wrong, but I didn’t know at the time). The refusal email I received from IAS was full of spelling mistakes and the registration numbers mentioned was not even mine! So I asked for an independent service which was ignored.

Please could you show us that (minus the VRMs)

It is a very long email. I guess they sent it by mistake to me (anyway I don't know the purpose of this email or why it was written) but I will post some parts here tonight.

No the whole thing please, with headers/dates (but cover full email addresses, part of the VRMs they wrongly quoted, and cover your data).

I want to show is as evidence to the Government.  The whole response please.

Car1980

always_ontime said:

I work at this place, so I am a permit holder and use this parking every day. On 14/12/2023 for some reason the permit fell down and after work I found a ticket on the windshield. Next day I sent my permit along with an explanation to NPM asking to cancel the ticket but it was rejected

 

So, you park every single working day, and your car is clearly familiar to whoever patrols the car park. Out of hundreds of parking events, it's not beyond the realms of possibility that the permit may one day detach itself from the glass. Perhaps due to the sun, moisture, plastic becoming brittle etc. The setup sounds more like a Sword of Damocles situation. 

always_ontime

Car1980 said:

always_ontime said:

I work at this place, so I am a permit holder and use this parking every day. On 14/12/2023 for some reason the permit fell down and after work I found a ticket on the windshield. Next day I sent my permit along with an explanation to NPM asking to cancel the ticket but it was rejected

 

So, you park every single working day, and your car is clearly familiar to whoever patrols the car park. Out of hundreds of parking events, it's not beyond the realms of possibility that the permit may one day detach itself from the glass. Perhaps due to the sun, moisture, plastic becoming brittle etc. The setup sounds more like a Sword of Damocles situation. 

Yes. I park there every single working day for the past two years.

always_ontime

KeithP said:

Hello and welcome.

You say you received the claim form on 3rd October, but what is the Issue Date on your Claim Form?

Upon what date did you file an Acknowledgment of Service?
Your MCOL Claim History will have the definitive answer to that

Can you please show us a picture of the Particulars of Claim - with all personal detail hidden of course.
From what you have shown us, those Particulars are woefully inadequate. They make no mention at all of what mistakes the driver might have made and there are now more powerful arguments against poor particulars than those that were available in 2015.

As you say, that Defence you have shown us is rather old. The template Defence thread might be a better starting point.

I just checked their website. AOS was submitted on 06/10/2024 at 10:28 and was received the next day. A picture of the Particulars of claim:

always_ontime

Coupon-mad said:

always_ontime said:

Coupon-mad said:

They offered IAS and I accepted (it was wrong, but I didn’t know at the time). The refusal email I received from IAS was full of spelling mistakes and the registration numbers mentioned was not even mine! So I asked for an independent service which was ignored.

Please could you show us that (minus the VRMs)

It is a very long email. I guess they sent it by mistake to me (anyway I don't know the purpose of this email or why it was written) but I will post some parts here tonight.

No the whole thing please, with headers/dates (but cover full email addresses, part of the VRMs they wrongly quoted, and cover your data).

I want to show is as evidence to the Government.  The whole response please.

As it is a long one I'll share a link here I hope you can find it. Please let me know.
https://www.dropbox.com/scl/fo/rjz7a3hio3t2lfwwyx7ls/APBnrK5QrTlXsrAwS1X2phQ?rlkey=he94y0kry42fr8prbcs2dsdum&st=aunlanfp&dl=0

KeithP

With a Claim Issue Date of 3rd October, and having filed an Acknowledgment of Service on 7th October, you have until 4pm on Monday 4th November 2024 to file a Defence.

That's over two weeks away. Plenty of time to produce a Defence but please don't leave it to the last minute.

To create a Defence, and then file a Defence by email, look at the second post in the NEWBIES thread.

Don't miss the deadline for filing a Defence.

Do not try and file a Defence via the MoneyClaimOnline website. Once an Acknowledgment of Service has been filed, the MCOL website should be treated as 'read only'.

always_ontime

KeithP said:

With a Claim Issue Date of 3rd October, and having filed an Acknowledgment of Service on 7th October, you have until 4pm on Monday 4th November 2024 to file a Defence.

That's over two weeks away. Plenty of time to produce a Defence but please don't leave it to the last minute.

To create a Defence, and then file a Defence by email, look at the second post in the NEWBIES thread.

Don't miss the deadline for filing a Defence.

Do not try and file a Defence via the MoneyClaimOnline website. Once an Acknowledgment of Service has been filed, the MCOL website should be treated as 'read only'.

I will work on it this weekend and post here for any advice. I will follow everything step by step.