Horizon & DRPL Parking Fine

MasterJunior

Hi all, advice really appreciated here.

I have just received a text from DRPL regarding a parking charge stating that my charge is overdue and it has been passed to DRPL from horizon. Seems legit and I have checked on the Horizon website regarding this charge which I can see it says they have now passed it on to DRPL (it will not let me appeal now) 

the problem is: 
- I have never received a letter of the PCN. My VC5 was NOT up to date, which I have just now updated with the DVLA. 

 - Aware this was why I have not received any letters. But also was not aware I had to update my Car registration as my tax and driving licence are all up to date

- however, I have no idea where the fine has come from, no location or date it occurred or anything has come through so I am completely blind as to why I’ve received this. 

- I can’t contact horizon at all, no email or phone number for general enquiries from what I can see. 

- Based on this forum I do not want to contact DRPL.

any advice or questions on how I can move forward? 

Fruitcake

It is not a fine. 

Contact details for Horizon/how to update the keeper's address can be found on their website, once you have clicked on "No".

Parking Charge Enquiries - Horizon Parking Horizon Parking

Plan A is always a complaint to the landowner and the keeper's MP. 

Of course a vehicle keeper must update their V5C contact details with the DVLA. It tells you on the document what you must do if you move home or sell the vehicle. This has nothing to do with the keeper's driving licence. The keeper may not even have a driving licence.

Never, ever 'phone a parking company or any of their agents. Everything must be done in writing. Do not reveal the driver's identity when you contact them, so make sure you tick "keeper" on the change of address form.
Take a screenshot before you send it.

MasterJunior

Should I wait until I have my new VC5 to update Horizon.

DVLA have been updated today about my new address, I will receive my VC5 in 5 working days. 

Or now that DVLA know about my update can I go and contact horizon today via your advice?

Fruitcake

Contact Horizon immediately. They cannot obtain the keeper's new address from the DVLA. They can lawfully use the old address to send a court claim if they wish unless they have been provided with the keeper's new address for service.

MasterJunior

MasterJunior said:

Should I wait until I have my new VC5 to update Horizon.

DVLA have been updated today about my new address, I will receive my VC5 in 5 working days. 

Or now that DVLA know about my update can I go and contact horizon today via your advice?

Here is what I have 

MasterJunior

Fruitcake said:

Contact Horizon immediately. They cannot obtain the keeper's new address from the DVLA. They can lawfully use the old address to send a court claim if they wish unless they have been provided with the keeper's new address for service.

I have sent off the address update highlighting i am the Keeper of the vehicle. Do you know if they will send the PCN to my new address or leave it to the DRPL as they have already passed it on?

Your help is greatly appreciated.  

Fruitcake

You need a screenshot of the whole page showing the keeper's new address details. It looks like you are trying to do this on a 'phone. I suggest you use at least a tablet, or better yet, a full sized computer.
You will certainly need to access this forum using a computer as not all the functions will work on a 'phone.

MasterJunior

Fruitcake said:

You need a screenshot of the whole page showing the keeper's new address details. It looks like you are trying to do this on a 'phone. I suggest you use at least a tablet, or better yet, a full sized computer.
You will certainly need to access this forum using a computer as not all the functions will work on a 'phone.

I have a full screenshot of the page on my computer now. Send it off like this? I have filled in all the necessary boxes etc

Le_Kirk

Send a Data Rectification Notice to: - 
dp@horizonparking.co.uk

MasterJunior

Le_Kirk said:

Send a Data Rectification Notice to: - 
dp@horizonparking.co.uk

Can you explain what that is please?

Coupon-mad

Changing address data is explained in the second post of the NEWBIES thread (or just Google it).