PCN entered the car park twice to turn car around but did not park there

Fruitcake

Don't start it with, "Dear," otherwise it looks okay to me. Send it to yourself as well. That way, if you receive it, on the balance of probabilities, so did PE.

Don't forget the important complaints to the landowner and your MP, plus the extra question to the latter, about the landowner's agent's failure to follow their trade association's procedure

Coupon-mad

nutmegandwalnut said:

Hi all,

I have not received any response for the September PCN even after appealing. Is it suitable now to send a complaint to follow up on this to get a POPLA code?

Also I noticed that reading the newbies post that it is important to contact dcbl if they have "traced" to a new address which seems to be in stated in the letter shown earlier.



I was wondering if there is an email template to ask for erasure of the old address?

Thanks in advance as usual.

Use a version of the first paragraph LBC response which covers that wording.

nutmegandwalnut

Hi,

As usual I am very grateful for the assistance with this frustrating process and I apologies for the long post.

I have a few follow up queries since my previous post.

In regards to the September PCN, firstly, I have not received a reply from Parking eye after making a complaint more than two weeks ago. I sent two complaints with the email template shown here

"""

Parking Eye Customer Services,

RE Parking Charge Notice - //

I am writing to formally raise a complaint regarding the handling of my recent appeal against a parking charge issued by your company. On XXth October, I received a response from you stating that I would receive a decision within 28 days. However, despite this assurance, I have yet to receive a formal rejection letter or a POPLA (Parking on Private Land Appeals) code.

Since the 28-day period has now passed, I consider the parking charge to be cancelled due to your failure to adhere to the prescribed timelines and procedures.

Failure to address this matter promptly and adequately may lead me to escalate the issue to the BPA and other relevant authorities for investigation.

I trust you will resolve this matter swiftly and professionally. Please confirm receipt of this email and provide a response within the next 14 days.

Yours sincerely,

"""

I complained to the email enforcement@parkingeye.co.uk and their complaints page found here: https://www.parkingeye.co.uk/motorist/complaints/form/

Have I sent this to the complaint to the correct contact? I did receive a confirmation email after submitting a form by their website, but no subsequent reply.

Secondly, I have drafted the following complaint email to my MP. Please let me know any improvements, thank you. 

Subject: Concern About Harassment by DCBL and ParkingEye Over Parking Charge Notices

Dear [MP's Name],

My name is [Name], and I am a resident of [Your Town, Constituency]. I am writing to bring to your attention the distressing and aggressive tactics used by ParkingEye and DCBL regarding parking charge notices I have received.

Despite disputing the validity of these charges, I have been subjected to intimidating letters and demands for payment that have now escalated to £170. I am concerned about the legality of such an increase and the aggressive methods employed to enforce payment.

Additionally, I understand that the new Code of Practice for private parking companies is scheduled to be implemented in 2022. This Code was introduced to address issues like those I have encountered, and I am hoping you might be able to clarify when these changes will take effect. I would be grateful for your assistance in ensuring that these new regulations are enforced to prevent further unfair treatment of consumers.

As my representative, I kindly ask for your assistance in investigating these practices. I believe such behavior undermines public trust and may constitute harassment.

I have attached copies of the correspondence for your review. I would greatly appreciate your support in raising this matter with the appropriate authorities.

Thank you for your time and assistance.

Yours sincerely,  

[Name and contact]

Finally in regards to the January PCN. I did some further digging and found out that it is related to a similar situation to the September PCN. I was previously unaware of this PCN until the letter from DCBL. What are the recommended steps for this situation given it was some time ago, simply ignore it?

I sent an email to dcbl data protection officer at: dpo@dcbltd.com, to request my address of service matches their record and the erasure of any other potential addresses but received no reply.

Thanks in advance.

Gr1pr

Apart from data rectification notices to the DPO at PE, plus a copy to the DPO at DCB LTD  ( debt collectors   ) , you ALWAYS  ignore the debt collectors,  it really is that simple,  especially once they have the correct address for the service of papers 

As for Parking Eye, the correct complaints system is to use the information on the right hand side of their listing in the BPA AOS members list . The BPA compliance team requires that action first.   If no reply is received then you complain online to the BPA AOS compliance team,  with copies of all paperwork 

So if your complaints went to the correct department via the link,  then complain to the BPA AOS compliance team, in writing,  on their website,  attaching copies of the paperwork 

Your MP letter of complaint seems reasonable to me 

Going forward,  after you have done the complaints, you should 

1) IGNORE letters from debt collectors like DCB Ltd 

2) Do not ignore legal letters from either Parking Eye litigation department,  or from DCB Legal 

2) do not ignore court claims from the CNBC in Northampton 

Half_way

Fruitcake said:

Did you get a rejection and a PoPLA code? If so, did you appeal? If so, what was the result.

What happened when you complained to the landowner/hotel manager/IHG CEO and your MP? That is Plan A and it is never too late to carry it out.

Debt collectors are powerless and can safely be ignored. This is explained in the fourth post of the sticky Announcement for NEWBIES.

Whos car park was this, and why aren't you applying pressure to the Hotel, they are jointly and severally liable for the actions of their agents, and they are lying to you.

This is a Lie, a fabrication by the Hotel/landowner

I spoke to the individuals at Holiday Inn and they told me that they cannot resolve the issue because I am not a guest.

Fruitcake

In your complaint to your MP, ask them also to forward it to the (eleven I think) MPs (see link to post about this below) who have raised the issue about unregulated PPCs.
Also ask your MP when the mandatory parking code of practice is going to be introduced to support the Parking Bill from 2019 that is still inactive.

Parking stories in the News/media - Page 220 — MoneySavingExpert Forum

If your MP is not a Tory, then I suggest you add a comment about the previous government failing to implement the new code despite having five years to do so.

Nellymoser

Consider signing Stanley Luckhurst's re-issued petition (previous one closed early due to GE)

Bring the Parking Code of Practice into law, as per the 2019 Act of Parliament.

https://petition.parliament.uk/petitions/701453

The petition runs for 6 months closing 6 June 2025

nutmegandwalnut

Hi all,

Thank you for the replies I greatly appreciate it.

I have received a response from Parking eye for the September PCN complaint.

Here it is:

""" Good Morning

(You sent this email to the Enforcement team; they only deal with court cases.)

An email was sent to you on the XX/10/2024 see below.

XX October 2024

Reference: Parking Charge Notice - XX

Dear Sir / Madam,

Thank you for your correspondence in relation to the Parking Charge incurred on XX

September 2024 at 07:44, at Holiday Inn Express XX car park.

We are writing to advise you that your recent appeal has been placed on hold whilst we

await further information.

You have stated that you were not the driver of the vehicle at the date and time of the

breach of the terms and conditions of the car park, but you have not indicated who was.

Parkingeye have placed this charge on hold for 28 days to enable you to provide the

evidence requested. If this information is not provided within 28 days, the appeal may well

be rejected and a POPLA code provided.

Alternatively, payment can be made by telephoning our offices on 0330 555 4444 or by

visiting www.parkingeye.co.uk or by posting a cheque or postal order to the address

detailed below.

Yours faithfully,

Parkingeye Team

Kind Regards

Customer Service Agent """

Reading their complaints policy and escalation process to do stage two I need to do the following:

6.2 Stage two

If the customer remains dissatisfied with our determination of the complaint, we will provide you with the details to enable you to complain to our Accredited Trade Association (British Parking Association).

In order to escalate a complaint to the British Parking Association (BPA), the customer/motorist must supply a copy of Parkingeye’s final complaint response.  The BPA will not review escalated complaints where this is not provided by the customer/motorist.

The BPA Complaints Portal link for escalated complaints can be accessed from the following webpage https://www.britishparking.co.uk/Contact-Us-Public.

Would it be better to escalate the complaint to BPA or request again for the POPLA code? 

With the escalation to BPA do I need send a response email to Parkingeye for the response above or directly file my complaint with the BPA ?

Thanks in advance.

Fruitcake

How did you get on with your complaints to the landowner/hotel manager/CEO and your MP?

PE have not responded to the questions raised in your complaint, so complain now to the BPA..
In all complaints, (BPA, landowner, DVLA etcetera) point out that it is irrelevant who was driving. The vehicle entered and left the site on two occasions without parking, yet PE has unlawfully obtained and processed the keeper's data for a non parking event. This is a breach of the DPA 2015, the GDPR, and the DVLA's KADOE agreement. 

Coupon-mad

 If this information is not provided within 28 days, the appeal may well be rejected and a POPLA code provided.

Which is fine.  Sit tight.