Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

Somebody

Newbie_John said:

From BG email:

We’re moving you on to a great-value tariff we’ve agreed with Ofgem, so you can be confident you’re getting a good deal.

Did anyone else who already left before 9th November receive the BG email as well?   Appears to be mass mailing the database instead of "live" customers only. 

MWT

Somebody said:

Newbie_John said:

From BG email:

We’re moving you on to a great-value tariff we’ve agreed with Ofgem, so you can be confident you’re getting a good deal.

Did anyone else who already left before 9th November receive the BG email as well?   Appears to be mass mailing the database instead of "live" customers only. 

Many did, BG already answered this elsewhere, it seems that tomato were not able to provide an up to date current customer list.

Those already elsewhere should not be impacted though as the bulk transfer is not driven by the same list. 

Newbie_John

@MWT link please

My emails says otherwise.
MSE website says:
Once the transfer is complete, British Gas has said it's planning to offer an exclusive tariff to Tomato Energy customers. 

Spoonie_Turtle

Newbie_John said:

@MWT link please

My emails says otherwise.
MSE website says:
Once the transfer is complete, British Gas has said it's planning to offer an exclusive tariff to Tomato Energy customers. 

They can call it anything they like and it can still be the same as the SVT.  Octopus had 'exclusive' Avro tariffs* which were the same rates as the SVT, just called a specific name and only for Avro customers.  Maybe to make admin easier.

*I don't know how they were marketed, whether they purported to give 'great value' or not.

masonic

Both times I was previously SOLRed I was moved onto an exclusive tariff that was supposedly great value. Both times it wasn't competitive.

NormalNorman

MWT said:

Somebody said:

Newbie_John said:

From BG email:

We’re moving you on to a great-value tariff we’ve agreed with Ofgem, so you can be confident you’re getting a good deal.

Did anyone else who already left before 9th November receive the BG email as well?   Appears to be mass mailing the database instead of "live" customers only. 

Many did, BG already answered this elsewhere, it seems that tomato were not able to provide an up to date current customer list.

Those already elsewhere should not be impacted though as the bulk transfer is not driven by the same list. 

Yep, received that BG email too even though I left TE a month ago, final bill paid, and DDs already taken by Home Energy. Lets hope no transfer does take place but meantime I'm keeping the Home Energy portal up to date with manual meter readings. Cheers!

born_again

MeteredOut said:

Newbie_John said:

From BG email:

We’re moving you on to a great-value tariff we’ve agreed with Ofgem, so you can be confident you’re getting a good deal.

I wonder if they will match TE

The Rebels customers received a close match.

Only if the contact Senapt to buy their state-of-the-art software

Given BG switched to new software in 2022. Highly unlikely.

MWT

Newbie_John said:

@MWT link please

My emails says otherwise.
MSE website says:
Once the transfer is complete, British Gas has said it's planning to offer an exclusive tariff to Tomato Energy customers. 

Here is the link for the business customers I referred to earlier:

https://www.britishgas.co.uk/business/tomato-energy

Going to have to wait just a little longer for the consumer tariff details, but there is no way that BG are going to suddenly offer a bunch of HH ToU tariffs that they do not currently have so I'd expect the 'exclusive' tariff to look a lot like the SVT with possibly a small discount for an initial period before reverting to SVT if you don't pick a different existing tariff (...or switch away). 

JohnPo

Well the 'Welcome to Tomato Energy v1' tariff is listed here https://www.britishgas.co.uk/new-energy/sales/tariff-information. When you put your post code in you get the rates in your area - spoiler alert it is the 'price cap' default tariff, so we won't hanging around BG any longer than necessary!

cfw1994

born_again said:

Jon1952 said:

silvercar said:

Jon1952 said:

Just switched to E.ON from Tomato (or rather trying to.....British Gas are blocking the move currently. They seem to think that taking on Tomato's few customers is a big deal (for a company with a churn of over a million a year...really?). The E.ON tariff is interesting, in that you get 6 hours at 'overnight' rate, and (if you link teir app to the car) charges the car - at times they determine - during the day - at night rates. You tell them when you need it full supposedly and it decides when to do it. Interesting bit is that during the 'car charge segments' all your house electricity is also at the cheap rate.

We will see how this works out......

There are 2 similarly named e.on next drive tariffs. One is smart and can charge the car at times they determine, giving your house the cheap 6.5p rate whenever your car charges as well as midnight - 6am. The other gives a cheap rate midnight - 6am only. Check the standing charge and non discounted rate on the tariff you choose. Be aware that they are different tariffs and the smart one seems to have some teething problems, anecdotally.

The smart one is going to be 'interesting' since we have batteries and the E.ON app will not interface with them. so if (for example) E.ON want to use 11:30 to 12:30 to charge the car (and the app tells the car to do so) at the moment this would come out of our house battery (which ontakes from the grid midnight till 6, then powers the house the other 8 hours). I would need to jump in and change the schedule on the battery so it was charging rather than discharging for the 11:30 to 12:30 slot. Given that the timings onf the E.ON car charge slots are not fixed, I can see a tedious task....

There is a way to fix the wiring so that you do not use the battery to charge the car. Best to get installer back to sort your problem, or another electrician who knows how to sort this issue.
Has cropped up here before & wiring diagrams were given.

We have the same issue….but with batteries installed over 2 years ago by a non-local firm, it’s a non-trivial task to rewire 🙄

Much easier for us to just have a 5-7hr overnight cheap tariff that doesn’t cause any issues.  We manage to be 95% off-peak with that, so any further savings would be negligible anyway 🤷‍♂️

Sometimes the answer is just to adhere to the KISS principle 🤣