Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

masonic

MWT said:

masonic said:

MattMattMattUK said:

badboy13 said:

So the different rates I got throughout the day with Tomato, have they gone now, from today, or last week? Am I on a capped rate from today?

They went from when Tomato went into administration. 

It doesn't appear to have actually gone into administration yet.

I struggle to believe that the director's would be stupid enough not to pay for it themselves if necessary, I imagine they are just looking for the cheapest deal at this point, but with the prospect of the entire group unravelling I guess anything is possible...

Continuing to make a mess of things, right to the end. They can't even fail properly!

Jon1952

Just switched to E.ON from Tomato (or rather trying to.....British Gas are blocking the move currently. They seem to think that taking on Tomato's few customers is a big deal (for a company with a churn of over a million a year...really?). The E.ON tariff is interesting, in that you get 6 hours at 'overnight' rate, and (if you link teir app to the car) charges the car - at times they determine - during the day - at night rates. You tell them when you need it full supposedly and it decides when to do it. Interesting bit is that during the 'car charge segments' all your house electricity is also at the cheap rate.

We will see how this works out......

masonic

Jon1952 said:

Just switched to E.ON from Tomato (or rather trying to.....British Gas are blocking the move currently. They seem to think that taking on Tomato's few customers is a big deal (for a company with a churn of over a million a year...really?). The E.ON tariff is interesting, in that you get 6 hours at 'overnight' rate, and (if you link teir app to the car) charges the car - at times they determine - during the day - at night rates. You tell them when you need it full supposedly and it decides when to do it. Interesting bit is that during the 'car charge segments' all your house electricity is also at the cheap rate.

We will see how this works out......

You cannot start a switch while another switch is in progress. You will have to wait until after your supply has transferred to BG. You can usually find out your current supplier via your distributor's website.

WiserMiser

Jon1952 said:

Just switched to E.ON from Tomato (or rather trying to.....British Gas are blocking the move currently.

Presumably this will always be the case with a SoLR because you can only switch once within any 28-day period?

masonic

WiserMiser said:

Jon1952 said:

Just switched to E.ON from Tomato (or rather trying to.....British Gas are blocking the move currently.

Presumably this will always be the case with a SoLR because you can only switch once within any 28-day period?

Is that still a thing? I thought it went away with the introduction of faster switching.

t0rt0ise

badboy13 said:

So the different rates I got throughout the day with Tomato, have they gone now, from today, or last week? Am I on a capped rate from today?

The British Gas site says you will be on the capped rate for paying on receipt of bill.

silvercar

Jon1952 said:

Just switched to E.ON from Tomato (or rather trying to.....British Gas are blocking the move currently. They seem to think that taking on Tomato's few customers is a big deal (for a company with a churn of over a million a year...really?). The E.ON tariff is interesting, in that you get 6 hours at 'overnight' rate, and (if you link teir app to the car) charges the car - at times they determine - during the day - at night rates. You tell them when you need it full supposedly and it decides when to do it. Interesting bit is that during the 'car charge segments' all your house electricity is also at the cheap rate.

We will see how this works out......

There are 2 similarly named e.on next drive tariffs. One is smart and can charge the car at times they determine, giving your house the cheap 6.5p rate whenever your car charges as well as midnight - 6am. The other gives a cheap rate midnight - 6am only. Check the standing charge and non discounted rate on the tariff you choose. Be aware that they are different tariffs and the smart one seems to have some teething problems, anecdotally.

EssexHebridean

t0rt0ise said:

badboy13 said:

So the different rates I got throughout the day with Tomato, have they gone now, from today, or last week? Am I on a capped rate from today?

The British Gas site says you will be on the capped rate for paying on receipt of bill.

You should be able to call them and immediately get switched to at the very least the DD rate though, assuming of course that you have left your DD set up? 

t0rt0ise

EssexHebridean said:

t0rt0ise said:

badboy13 said:

So the different rates I got throughout the day with Tomato, have they gone now, from today, or last week? Am I on a capped rate from today?

The British Gas site says you will be on the capped rate for paying on receipt of bill.

You should be able to call them and immediately get switched to at the very least the DD rate though, assuming of course that you have left your DD set up? 

You'd think so but my past experience says not. Also their web page for ex Tomatoes says not until your account is set up and from experience that can take weeks if not months. It does also say that if you have credit it can take several months to sort. Oh how I feel for them.

EssexHebridean

I shouldn't think anything about this SOLR situation is going to be easy. I confess to being VERY glad Octopus weren't given it - last thing any of their existing customers need is that sort of chaos impacting on the customer service!