Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

Chrysalis

Yeah my dash is showing nothing.

No box for electric just gas, and I got no email from the Agile switch request as existing customer.

masonic

Chrysalis said:

Nope, nothing, I am going through new customer thing now, to see what it does.

Its asking for payment details again, I dont want them on two separate accounts so I might just ring them first thing tomorrow morning.

Probably best so as not to disrupt the gas DD. For me, as I put in the same email address it managed to match up to the same account number.

Chrysalis

masonic said:

Chrysalis said:

Nope, nothing, I am going through new customer thing now, to see what it does.

Its asking for payment details again, I dont want them on two separate accounts so I might just ring them first thing tomorrow morning.

Probably best so as not to disrupt the gas DD. For me, as I put in the same email address it managed to match up to the same account number.

Did it ask for DD details again and still put on old account?

I have gave it details, matching email, and now its asking for bank info and my preferred DD date.

masonic

Chrysalis said:

masonic said:

Chrysalis said:

Nope, nothing, I am going through new customer thing now, to see what it does.

Its asking for payment details again, I dont want them on two separate accounts so I might just ring them first thing tomorrow morning.

Probably best so as not to disrupt the gas DD. For me, as I put in the same email address it managed to match up to the same account number.

Did it ask for DD details again and still put on old account?

I have gave it details, matching email, and now its asking for bank info and my preferred DD date.

Yes, I had to set up DD again, which means I'll need to switch it back to variable DD later. But it added to original account, checked my A- account number matched in the confirmation and had not changed. Didn't lose my 6 Octopoints

Chrysalis

Ok doing it for science.

After a few seconds of it saying "creating an account".

Looks like there’s a problem with this site<br><br>https://octopus.energy/join/<censored>/ sent back an error.<br><br>Error code: 404<br><br>&nbsp;&nbsp;&nbsp; Check to make sure you’ve typed the web site address correctly.

masonic

Hmm, looks like it can't cope when you've got gas with them, so no choice but to contact them.

Chrysalis

Ok I have broken it.

I see an electric tariff box again with a message it cant get readings.

But there is duplicate gas and electric boxes below it, so it think I have duplicate meters now.

I also have welcome emails now but no mention of Agile on them, so its like a basic switch to Flexible.

Chrysalis

masonic said:

Hmm, looks like it can't cope when you've got gas with them, so no choice but to contact them.

Yep I will have to, I think they havent forseen this situation.

masonic

My emails said nothing about Agile either. Your online account should update with the switch tracking and that's where you'll find it. The duplicated meters is weird though.

Chrysalis

There isnt any tracking, all I can do now is wait till call centre is open I guess.