MacBook Purchased new at Argos but 2nd hand, now £750 fault

allyjones

LightFlare said:

pinkshoes said:

If the warranty is 2 years then you're still within the 2 years so I don't see the issue.

It will entirely depend on what the warranty covers.

Your other option is consumer rights act bit again the age is irrelevant as anything over 6 months old will require YOU to get a report showing the product had an inherent fault and has not failed due to something you did.

Argos would then have to repair, replace or give a partial refund. Their choice.

Why you bought an Apple product just to sit on a shelf I have no idea! They are well known for software updates that can brick the device so having left it on a shelf for so long not in use it wouldn't surprise me if having to do a year of updates in one go caused it to fail!

Go back to the Apple bar and see of they'll supply the report saying it failed due to an inherent fault.

An issue may very well be that the OP didnt register it for warranty purposes

At the day of purchase this is when your product starts its warranty. 

So if I bought a MacBook in January 24 and gave it as a birthday present still sealed in September 24, the warranty starts when you buy it not September. 

Ergates

LightFlare said:

Unless you can prove the goods were faulty at the time of purchase (you can’t) then this will come under “stuff breaks”
 

Stuff shouldn't just break within 18 months if they are of sufficient quality and durability.

Grumpy_chap

allyjones said:

So I purchased from an Argos store in Feb 23 a MacBook Pro M1 2021 16BG 512GB for £1749 (still have receipt with date).

I switched it on in Feb 23, set up Apple iCloud etc, used it 2-3 times for an hour or so … then put it back in its packaging and box on my shelf. Used it once / twice September 23 and didn’t use again till 5 days ago when I turned it on, updated all the update and charged it up.

I used it for about 6 hours 5 days ago then shut it down for the evening .

Next day switched it on and nothing, it’s bricked. 

Took it to Apple Store Genius Bar who said the logic board is broken and costs £740 to fix (this is after 12 hours in total of using it over 18 months). 

However when in the Apple Store they told me my MacBook had been sold and registered as new and bought in September 2022 and that’s when the warranty started. 

It looks like Argos sold me a default returned MacBook in Feb 23. 

Apple wrote on my emailed report it was registered with them Sept 22 and my receipt says Feb 23. They’ve also said no signs of damage or marks and keys working. 

As it sat boxed on my shelf for 18 months, Apple have said it’s out of warranty and told me to go to Argos under consumer law for selling me a defaulted MacBook. 

Apple have given me email proof it was registered for warranty September 22 and I have a receipt saying I bought on my credit card Feb 23. 

Can anyone give any advice on what to do next please as I believe I’ve bought a faulty product (due to someone else registering it 6 months me buying from Argos) but it’s been 18 months since I bought it. 

Thank you 

*im in Wales if that matters 

There are some commentators in the forum that will say this was a "goods not as described" or "fault at time of purchase" issue, and there is the evidence to support that stance (report from Apple stating the product was first registered September 2022 which was 5 months or so before the OP purchased the device February 2023), hence consumer rights for "goods not conforming" can be enforced for ever.

What I don't understand is the timeline:

1. OP purchased the laptop February 2023.  Used it a couple of times.
2. OP then used the device again 6 months later - September 2023 - but found it to be faulty.
3. OP took the device to Apple to confirmed the fault and gave the report that the device was first registered (by a.n.other) in September 2022.
4. OP then placed the device on the shelf for another year.
5. OP now wants to claim from Argos that the "new" laptop was actually sold as "second hand"

What I am at a loss to understand is why the OP found the device to be faulty (and the issue about prior registration) in September 2023 but is only now (August 2024) trying to claim from Argos.  Surely, the claim should be made when the issue is identified rather than leaving the device on the shelf for a year.  

RefluentBeans

Agree with Grumpy above. The time to query the warranty provided by Apple is when it becomes apparent and not 12 months later. 

I also think the warranty is a red herring and will waste time and energy for you. The product is faulty, focus on consumer rights not contractual rights under the warranty. Apple has multiple reasons why it wouldn’t resolve the issue (and indeed it’s not the stores that get the final say - they send it to a repair centre who are incredibly strict to give out free repairs) - normally around water damage. You consumer rights have nothing to do with Apple - and all to do with Argos. But Argos are a nightmare (typically) to deal with - hence keep the story simple and straight. Don’t want to confuse them. 

the_lunatic_is_in_my_head

LightFlare said:

I’m not convinced Argos have to do anything after 18 months

Unless you can prove the goods were faulty at the time of purchase (you can’t) then this will come under “stuff breaks”

Sadly this comment demonstrates a fundamental lack of understanding of how the regs work, goods must conform to the contract in various aspects one of which is durability under satisfactory quality so yes things do break but the question is whether they've lasted long enough. 

A fault doesn't have to be noticeably present on the day of purchase but rather the underlaying cause was there which noticeably manifests at a later time. 

Proof is balance of probability, I don't know what a logic board is but I'm sure a local phone shop could put their opinion down on paper which if in OP's favour is likely to be viewed as sufficient. 

allyjones

Grumpy_chap said:

allyjones said:

So I purchased from an Argos store in Feb 23 a MacBook Pro M1 2021 16BG 512GB for £1749 (still have receipt with date).

I switched it on in Feb 23, set up Apple iCloud etc, used it 2-3 times for an hour or so … then put it back in its packaging and box on my shelf. Used it once / twice September 23 and didn’t use again till 5 days ago when I turned it on, updated all the update and charged it up.

I used it for about 6 hours 5 days ago then shut it down for the evening .

Next day switched it on and nothing, it’s bricked. 

Took it to Apple Store Genius Bar who said the logic board is broken and costs £740 to fix (this is after 12 hours in total of using it over 18 months). 

However when in the Apple Store they told me my MacBook had been sold and registered as new and bought in September 2022 and that’s when the warranty started. 

It looks like Argos sold me a default returned MacBook in Feb 23. 

Apple wrote on my emailed report it was registered with them Sept 22 and my receipt says Feb 23. They’ve also said no signs of damage or marks and keys working. 

As it sat boxed on my shelf for 18 months, Apple have said it’s out of warranty and told me to go to Argos under consumer law for selling me a defaulted MacBook. 

Apple have given me email proof it was registered for warranty September 22 and I have a receipt saying I bought on my credit card Feb 23. 

Can anyone give any advice on what to do next please as I believe I’ve bought a faulty product (due to someone else registering it 6 months me buying from Argos) but it’s been 18 months since I bought it. 

Thank you 

*im in Wales if that matters 

There are some commentators in the forum that will say this was a "goods not as described" or "fault at time of purchase" issue, and there is the evidence to support that stance (report from Apple stating the product was first registered September 2022 which was 5 months or so before the OP purchased the device February 2023), hence consumer rights for "goods not conforming" can be enforced for ever.

What I don't understand is the timeline:

1. OP purchased the laptop February 2023.  Used it a couple of times.
2. OP then used the device again 6 months later - September 2023 - but found it to be faulty.
3. OP took the device to Apple to confirmed the fault and gave the report that the device was first registered (by a.n.other) in September 2022.
4. OP then placed the device on the shelf for another year.
5. OP now wants to claim from Argos that the "new" laptop was actually sold as "second hand"

What I am at a loss to understand is why the OP found the device to be faulty (and the issue about prior registration) in September 2023 but is only now (August 2024) trying to claim from Argos.  Surely, the claim should be made when the issue is identified rather than leaving the device on the shelf for a year.  

I bought feb 23, used a couple of times. I used a couple of times September 23, all fine for the hour or so on it. I then used it at the weekend just gone, updated the updates, used it for 6 or so hours, shut it down, then the next morning opened it up and it was dead, bricked. Got an appointment at Apple Store yesterday (6 hour round trip), and they said the logic board was dead. 

Ergates

the_lunatic_is_in_my_head said:

LightFlare said:

I’m not convinced Argos have to do anything after 18 months

Unless you can prove the goods were faulty at the time of purchase (you can’t) then this will come under “stuff breaks”

A fault doesn't have to be noticeably present on the day of purchase but rather the underlaying cause was there with man noticeably manifest at a later time. 
 

TBF - I think the misunderstanding comes from the words we use:  "fault"

This makes it sound like there was, for instance, a tiny crack in the "thing", that grew over time.  Rather than the "thing" just wasn't built strongly enough to withstand normal use.  i.e. the fault is present in the design, rather than in the physical material.

(Though, obviously, it could *also* be that there was a tiny imperceptible fault in the "thing" at time of purchase too) 

Ergates

Grumpy_chap said:

allyjones said:

So I purchased from an Argos store in Feb 23 a MacBook Pro M1 2021 16BG 512GB for £1749 (still have receipt with date).

I switched it on in Feb 23, set up Apple iCloud etc, used it 2-3 times for an hour or so … then put it back in its packaging and box on my shelf. Used it once / twice September 23 and didn’t use again till 5 days ago when I turned it on, updated all the update and charged it up.

I used it for about 6 hours 5 days ago then shut it down for the evening .

Next day switched it on and nothing, it’s bricked. 

Took it to Apple Store Genius Bar who said the logic board is broken and costs £740 to fix (this is after 12 hours in total of using it over 18 months). 

However when in the Apple Store they told me my MacBook had been sold and registered as new and bought in September 2022 and that’s when the warranty started. 

It looks like Argos sold me a default returned MacBook in Feb 23. 

Apple wrote on my emailed report it was registered with them Sept 22 and my receipt says Feb 23. They’ve also said no signs of damage or marks and keys working. 

As it sat boxed on my shelf for 18 months, Apple have said it’s out of warranty and told me to go to Argos under consumer law for selling me a defaulted MacBook. 

Apple have given me email proof it was registered for warranty September 22 and I have a receipt saying I bought on my credit card Feb 23. 

Can anyone give any advice on what to do next please as I believe I’ve bought a faulty product (due to someone else registering it 6 months me buying from Argos) but it’s been 18 months since I bought it. 

Thank you 

*im in Wales if that matters 

What I don't understand is the timeline:

1. OP purchased the laptop February 2023.  Used it a couple of times.
2. OP then used the device again 6 months later - September 2023 - but found it to be faulty.
3. OP took the device to Apple to confirmed the fault and gave the report that the device was first registered (by a.n.other) in September 2022.
4. OP then placed the device on the shelf for another year.
5. OP now wants to claim from Argos that the "new" laptop was actually sold as "second hand"

 

I don't think your timeline is right:

"I switched it on in Feb 23, set up Apple iCloud etc, used it 2-3 times for an hour or so … then put it back in its packaging and box on my shelf. Used it once / twice September 23 and didn’t use again till 5 days ago when I turned it on, updated all the update and charged it up.

I used it for about 6 hours 5 days ago then shut it down for the evening .

Next day switched it on and nothing, it’s bricked. "

1. OP purchased the laptop February 2023.  Used it a couple of times.
2. OP then used the device again 6 months later - September 2023 - it was working
3. OP used it again 5 days ago - again it was working - ran the necessary updates and charged it
4. OP went to switch it on the following day it wasn't working.
5. OP took the device to Apple to confirmed the fault and gave the report that the device was first registered (by a.n.other) in September 2022.
   
6. OP now wants to claim from Argos that the "new" laptop was actually sold as "second hand"
   

I'm not normally sympathetic when people claim something becomes 2nd hand the microsecond someone else breaks the seal on a box.  However, if someone else has got as far as registering the warrantee with Apple, then I think that definitely ticks that box - if for no other reason that it shortens the warrantee period.

LightFlare

Still not convinced it was a consumer purchase anyway as the OP has stated twice it was for work

photome

LightFlare said:

Still not convinced it was a consumer purchase anyway as the OP has stated twice it was for work

Obviously hasnt been for work since purchase as it has barely been used, so clearly a consumer  purchase.