MacBook Purchased new at Argos but 2nd hand, now £750 fault

allyjones

sammyjammy said:

I am confused by your comment that it said - NEW - not used, this does imply you've bought a product previously sold, new products from Argos would not be sold with that wording.

If it had been returned "unused" by someone the price you paid wouldn't be much lower than the full new selling price for Argos.

The person above asked me to confirm I had bought it New not refurbished or similar … so I’m just stating I bought it new and not used. 

All serial numbers match, from the white MacBook box to what’s actually in the settings inside the macbook, it’s all the same…. it’s just the way I’ve worded the persons answer above. 

How is it Apple have confirmed to me though that my MacBook was sold September 22 and registered with them at that point and that’s when the warranty started because someone’s bought it then ? 

I’ve got credit card statements, actual physical till receipt for Feb 23. 

pinkshoes

If the warranty is 2 years then you're still within the 2 years so I don't see the issue.

It will entirely depend on what the warranty covers.

Your other option is consumer rights act bit again the age is irrelevant as anything over 6 months old will require YOU to get a report showing the product had an inherent fault and has not failed due to something you did.

Argos would then have to repair, replace or give a partial refund. Their choice.

Why you bought an Apple product just to sit on a shelf I have no idea! They are well known for software updates that can brick the device so having left it on a shelf for so long not in use it wouldn't surprise me if having to do a year of updates in one go caused it to fail!

Go back to the Apple bar and see of they'll supply the report saying it failed due to an inherent fault.

allyjones

sammyjammy said:

I am confused by your comment that it said - NEW - not used, this does imply you've bought a product previously sold, new products from Argos would not be sold with that wording.

If it had been returned "unused" by someone the price you paid wouldn't be much lower than the full new selling price for Argos.

I’ve still got a screen shot in my Google photos from the day of purchase from Argos online for the exact MacBook I was buying.

i screenshot it before I left the house so I had it ready in the shop with the correct catalogue number as I didn’t want to make a mistake. 

It says ‘Apple MacBook Pro 2021 14in M1 Pro 16GB 512GB - Space Grey’ £1749… 

the physical paper receipt has the exact same Argos catalogue number on it as my screenshot 

LightFlare

The_Unready said:

sammyjammy said:

I am confused by your comment that it said - NEW - not used, this does imply you've bought a product previously sold, new products from Argos would not be sold with that wording.

If it had been returned "unused" by someone the price you paid wouldn't be much lower than the full new selling price for Argos.

I read that as the Op saying he bought it marked as 'New', ie not used, rather than 'New - not used'

That would still be very strange wording -- I cant recall buying a product that has this indicated.

OP -- where was it advertised as "NEW" ?

LightFlare

pinkshoes said:

If the warranty is 2 years then you're still within the 2 years so I don't see the issue.

It will entirely depend on what the warranty covers.

Your other option is consumer rights act bit again the age is irrelevant as anything over 6 months old will require YOU to get a report showing the product had an inherent fault and has not failed due to something you did.

Argos would then have to repair, replace or give a partial refund. Their choice.

Why you bought an Apple product just to sit on a shelf I have no idea! They are well known for software updates that can brick the device so having left it on a shelf for so long not in use it wouldn't surprise me if having to do a year of updates in one go caused it to fail!

Go back to the Apple bar and see of they'll supply the report saying it failed due to an inherent fault.

An issue may very well be that the OP didnt register it for warranty purposes

doverswot

I think the warranty discrepancy is a distraction that will add unnecessary confusion with Argos.  As it is over 6 months the OP needs a report to confirm that that the fault was inherent and not due to misuse or damage, the  report from Apple may be sufficient.  I’d start with contacting Argos and state you want to make a claim under the 2015 consumer rights act.  

allyjones

pinkshoes said:

If the warranty is 2 years then you're still within the 2 years so I don't see the issue.

It will entirely depend on what the warranty covers.

Your other option is consumer rights act bit again the age is irrelevant as anything over 6 months old will require YOU to get a report showing the product had an inherent fault and has not failed due to something you did.

Argos would then have to repair, replace or give a partial refund. Their choice.

Why you bought an Apple product just to sit on a shelf I have no idea! They are well known for software updates that can brick the device so having left it on a shelf for so long not in use it wouldn't surprise me if having to do a year of updates in one go caused it to fail!

Go back to the Apple bar and see of they'll supply the report saying it failed due to an inherent fault.

The apple warranty is only 1 year. 

The report I have from Apple after they inspected it (after I took it into the Apple Store) says new logic board is recommended and no signs of damage to screen or enclosure and all buttons working.

it was bought due to work in the pipeline that was going to take place however the work took longer to start (which was supposed to start the weekend just gone) but has now had to be cancelled due to this happening. 

LightFlare

allyjones said:

pinkshoes said:

If the warranty is 2 years then you're still within the 2 years so I don't see the issue.

It will entirely depend on what the warranty covers.

Your other option is consumer rights act bit again the age is irrelevant as anything over 6 months old will require YOU to get a report showing the product had an inherent fault and has not failed due to something you did.

Argos would then have to repair, replace or give a partial refund. Their choice.

Why you bought an Apple product just to sit on a shelf I have no idea! They are well known for software updates that can brick the device so having left it on a shelf for so long not in use it wouldn't surprise me if having to do a year of updates in one go caused it to fail!

Go back to the Apple bar and see of they'll supply the report saying it failed due to an inherent fault.

The apple warranty is only 1 year. 

The report I have from Apple after they inspected it (after I took it into the Apple Store) says new logic board is recommended and no signs of damage to screen or enclosure and all buttons working.

it was bought due to work in the pipeline that was going to take place however the work took longer to start (which was supposed to start the weekend just gone) but has now had to be cancelled due to this happening. 

allyjones said:

LightFlare said:

I’m not convinced Argos have to do anything after 18 months

Unless you can prove the goods were faulty at the time of purchase (you can’t) then this will come under “stuff breaks”

If Apple offer a warranty of any kind, you wouldn’t be able to utilise that since you didn’t register it at time of purchase - plus you would at that time have discovered the laptops history

- if you’ve only used it for 12 hours in 18 months you probably won't miss it anyway. £1800 for 12hrs over 18months is t very MSE if you are considering replacement- look for cheaper alternatives 

Due to work I’m now doing, that’s why I’d now need this specific MacBook with these specs (16GB 512GB) so I now need a MacBook and would miss it. 

It’s the fact Argos have sold me a 2nd hand MacBook for a lot of money that they sold to me as brand new, which I’ve got proof of from Apple. 

Possibly not a consumer purchase anyway and therefore any consumer rights will be irrelevant 

allyjones

LightFlare said:

The_Unready said:

sammyjammy said:

I am confused by your comment that it said - NEW - not used, this does imply you've bought a product previously sold, new products from Argos would not be sold with that wording.

If it had been returned "unused" by someone the price you paid wouldn't be much lower than the full new selling price for Argos.

I read that as the Op saying he bought it marked as 'New', ie not used, rather than 'New - not used'

That would still be very strange wording -- I cant recall buying a product that has this indicated.

OP -- where was it advertised as "NEW" ?

It never said New on the advert… but when you buy a product whether it’s Argos or Amazon it would say ‘refurbished or returned’ if it was 2nd hand.

It was the same / similar price to everyone else offering the same product (Amazon, Apple, John Lewis etc) … and not heavily reduced because it was 2nd hand. 

electriccactus

allyjones said:

pinkshoes said:

If the warranty is 2 years then you're still within the 2 years so I don't see the issue.

It will entirely depend on what the warranty covers.

Your other option is consumer rights act bit again the age is irrelevant as anything over 6 months old will require YOU to get a report showing the product had an inherent fault and has not failed due to something you did.

Argos would then have to repair, replace or give a partial refund. Their choice.

Why you bought an Apple product just to sit on a shelf I have no idea! They are well known for software updates that can brick the device so having left it on a shelf for so long not in use it wouldn't surprise me if having to do a year of updates in one go caused it to fail!

Go back to the Apple bar and see of they'll supply the report saying it failed due to an inherent fault.

The apple warranty is only 1 year. 

The report I have from Apple after they inspected it (after I took it into the Apple Store) says new logic board is recommended and no signs of damage to screen or enclosure and all buttons working.

it was bought due to work in the pipeline that was going to take place however the work took longer to start (which was supposed to start the weekend just gone) but has now had to be cancelled due to this happening. 

If the warranty is only a year then I'd say it's largely irrelevant. If the device had been registered in Feb 2023 when it was purchased from Argos it would still be out of warranty.

You need to be making this a claim under the Consumer Rights Act, although as the device is now 18 months old (or 23 perhaps) then Argos would be within their rights to request an engineer's report stating this is an inherent fault. I'm not sure what you have from Apple would qualify as that but you can always try I guess.

You could also maybe bring up the device being registered 5 months before you bought it to twist their arm a little but I wouldn't go in with guns blazing.