Virgin Money 10.38% regular monthly saver

jaypers

Submitted the online form on 1st August. Not chased it but received £26.66 to my external account a couple of minutes ago and the Virgin saver account has disappeared. 

badger09

jaypers said:

Submitted the online form on 1st August. Not chased it but received £26.66 to my external account a couple of minutes ago and the Virgin saver account has disappeared. 

Mine has disappeared today (was still there 08.30) and interested credited to nominated account 

I also submitted online form 1/8. Got cut off during Live Chat 7/8. 

Hope VM (Nationwide) learn from this shambles but somehow ….

SJMALBA

Account closed and final interest received - whether as a result of the online closure process, or the call made to VM last week is anyone's guess...

Total interest seems to be £165.82

Nasqueron

RG2015 said:

@ForumUser7 and @Nasqueron and @Ch1ll1Phlakes

I have received a request by PM to remove the name of the VM customer services person.

I have removed the name from my post but it remains on your posts. You may wish to remove the name from your posts.

it might have been because I quoted someone, I didn't say the name of the person I spoke to:

ETA - I found it was one I quoted, deleted

Nasqueron said:

They did mine this morning, kudos to the team, just need to remember to use the phone next time!

£26.66 with a smidge of trailing interest I guess, £3188.66 total back from the saver (I opened it on 3rd July)

mebu60

jaypers said:

Submitted the online form on 1st August. Not chased it but received £26.66 to my external account a couple of minutes ago and the Virgin saver account has disappeared. 

Same date of submission, same amount today as well but to my M Plus Saver, no chasing either.

Thanks to those who flagged the zero balance requirement early doors.

bioboybill

Since they still haven't closed my account or sent the interest after filling in their online form on 1st August I went on live chat for a second time this evening to put a complaint in. This time they told me it's not possible to close the account via their form and I need to phone or visit a branch to do it. I told them the online agent told me different on Friday and I know for a fact that others used it, but they stuck to their story.

ThePirates

Wife's closed today after filling in the online form on the 1st...