Car mis-sold by Audi dealership

MeteredOut

DT03 said:

I have a picture of the car with the registration that we ordered and badged as a 40. We will see what Audi head office come back with. Thanks for all the advice and comments.

It could simply be the picture that was doctored, not the actual badge on the car.

cw8825

MeteredOut said:

DT03 said:

I have a picture of the car with the registration that we ordered and badged as a 40. We will see what Audi head office come back with. Thanks for all the advice and comments.

It could simply be the picture that was doctored, not the actual badge on the car.

it would help to know what badge is on the car now and what was on when it was collected?
why collect the car
why wait 12 months

The more that gets revealed (slowly) the harder it is to believe the car was mis-sold, maybe OP wanted the 40 but the 35 was available sooner and is now having buying buyers remorse

Mildly_Miffed

The badge is literally the least important thing going.

Chrome - https://www.ebay.co.uk/itm/125087440534 - or black - https://www.ebay.co.uk/itm/125472430878 ?

Desmond_Hume

Mildly_Miffed said:

The badge is literally the least important thing going.

Chrome - https://www.ebay.co.uk/itm/125087440534 - or black - https://www.ebay.co.uk/itm/125472430878 ?

Is it though? 

OP questions why it says 35 on the paperwork because they asked for a 40. 

Dealer says “admin error”. 

OP asks for proof. 

Dealer sends a pic of their car (an actual 35) with a 40 stuck on the back. 

There is a lot to suggest that the dealer knew full well what they were selling wasn’t what was actually asked for. 

Of course, we’re assuming the OP account is correct.  I’ve not reread the whole thing but at last check some gaps were still present. 

cw8825

Desmond_Hume said:

Mildly_Miffed said:

The badge is literally the least important thing going.

Chrome - https://www.ebay.co.uk/itm/125087440534 - or black - https://www.ebay.co.uk/itm/125472430878 ?

Is it though? 

OP questions why it says 35 on the paperwork because they asked for a 40. 

Dealer says “admin error”. 

OP asks for proof. 

Dealer sends a pic of their car (an actual 35) with a 40 stuck on the back. 

There is a lot to suggest that the dealer knew full well what they were selling wasn’t what was actually asked for. 

Of course, we’re assuming the OP account is correct.  I’ve not reread the whole thing but at last check some gaps were still present. 

But if you had ordered a 40 and literally everything said 35. 

Would you have taken it and gone away?

Desmond_Hume

cw8825 said:

Desmond_Hume said:

Mildly_Miffed said:

The badge is literally the least important thing going.

Chrome - https://www.ebay.co.uk/itm/125087440534 - or black - https://www.ebay.co.uk/itm/125472430878 ?

Is it though? 

OP questions why it says 35 on the paperwork because they asked for a 40. 

Dealer says “admin error”. 

OP asks for proof. 

Dealer sends a pic of their car (an actual 35) with a 40 stuck on the back. 

There is a lot to suggest that the dealer knew full well what they were selling wasn’t what was actually asked for. 

Of course, we’re assuming the OP account is correct.  I’ve not reread the whole thing but at last check some gaps were still present. 

But if you had ordered a 40 and literally everything said 35. 

Would you have taken it and gone away?

Literally everything didn’t say 35 though. They were sent a picture of their car with the 40 badge on it. (Admittedly to be confirmed by the op). 

Would I have taken it? Entirely valid question. I’d have probably done some more research and found out any other difference to tell them apart to check for myself. There will be something, be it under the bonnet etc that is different and distinguishes the two power outputs. 

I’d base my final decision off that but would be asking for the paperwork to be corrected. 

Hoenir

Desmond_Hume said:

Mildly_Miffed said:

The badge is literally the least important thing going.

Chrome - https://www.ebay.co.uk/itm/125087440534 - or black - https://www.ebay.co.uk/itm/125472430878 ?

Is it though? 

OP questions why it says 35 on the paperwork because they asked for a 40. 

Dealer says “admin error”. 

OP asks for proof. 

Dealer sends a pic of their car (an actual 35) with a 40 stuck on the back. 

There is a lot to suggest that the dealer knew full well what they were selling wasn’t what was actually asked for. 

Of course, we’re assuming the OP account is correct.  I’ve not reread the whole thing but at last check some gaps were still present. 

Sales person was the point of contact. Nothing to suggest that the dealership was aware. Why would they?  They sold the vehicle on their books. All the paperwork will support that fact. The only evidence to the contrary is a picture of a badge.   All communication was with someone who has since left the business. Therefore cannot be questioned. 

Mildly_Miffed

All the paperwork says 35.
The badge says 40.
The badge is cheap and trivially easy to change.
The badge is meaningless.

IF the OP still has the photo the dealer sent, that might mean something - or the factory might have misbadged it.

LightFlare

If the badge was 40 how likely is it the the sales person thought that was correct and the paperwork was wrong ?

I can’t actually see any single point/person that has failed, just a catalogue of c*** ups and assumptions 

400ixl

LightFlare said:

If the badge was 40 how likely is it the the sales person thought that was correct and the paperwork was wrong ?

I can’t actually see any single point/person that has failed, just a catalogue of c*** ups and assumptions 

Anyone in a dealership can put the VIN into the system and see what the actual model is, regardless of what the V5 says. Highly unlikely they would just go by the badge or V5.

So, yes, somebody failed.