Car mis-sold by Audi dealership

Hoenir

DT03 said:

400ixl said:

Could this be, customer comes in to order a 40 spec car and the salesman see's a long order time, but there is a 35 with the same spec (other than engine) and sells that to the customer to get the sale and tries to cover it up when the vehicle arrives.

Would be fraud and the dealer would have to take the hit on the customer side and can deal with the ex salesman.

Has the dealer come back with anything?

 the dealership who don’t seem to be overly concerned and wanting to distance themselves from it.

A £1,000 goodwill gesture doesn't seem mean. 

Arunmor

Hoenir said:

DT03 said:

400ixl said:

Could this be, customer comes in to order a 40 spec car and the salesman see's a long order time, but there is a 35 with the same spec (other than engine) and sells that to the customer to get the sale and tries to cover it up when the vehicle arrives.

Would be fraud and the dealer would have to take the hit on the customer side and can deal with the ex salesman.

Has the dealer come back with anything?

 the dealership who don’t seem to be overly concerned and wanting to distance themselves from it.

A £1,000 goodwill gesture doesn't seem mean. 

It would cost the dealership a lot more if the OP wanted to return the car after a year.  The dealership should be feeling a bit of pain.  A £1,000 si probably just part of their margin.

Hoenir

Arunmor said:

Hoenir said:

DT03 said:

400ixl said:

Could this be, customer comes in to order a 40 spec car and the salesman see's a long order time, but there is a 35 with the same spec (other than engine) and sells that to the customer to get the sale and tries to cover it up when the vehicle arrives.

Would be fraud and the dealer would have to take the hit on the customer side and can deal with the ex salesman.

Has the dealer come back with anything?

 the dealership who don’t seem to be overly concerned and wanting to distance themselves from it.

A £1,000 goodwill gesture doesn't seem mean. 

It would cost the dealership a lot more if the OP wanted to return the car after a year.  The dealership should be feeling a bit of pain.  A £1,000 si probably just part of their margin.

The vehicle should have been returned a lot earlier then.........

Arunmor

Hoenir said:

Arunmor said:

Hoenir said:

DT03 said:

400ixl said:

Could this be, customer comes in to order a 40 spec car and the salesman see's a long order time, but there is a 35 with the same spec (other than engine) and sells that to the customer to get the sale and tries to cover it up when the vehicle arrives.

Would be fraud and the dealer would have to take the hit on the customer side and can deal with the ex salesman.

Has the dealer come back with anything?

 the dealership who don’t seem to be overly concerned and wanting to distance themselves from it.

A £1,000 goodwill gesture doesn't seem mean. 

It would cost the dealership a lot more if the OP wanted to return the car after a year.  The dealership should be feeling a bit of pain.  A £1,000 si probably just part of their margin.

The vehicle should have been returned a lot earlier then.........

The dealership was telling the OP it was a paperwork issue.

Mr.Generous

Mildly_Miffed said:

Everything on paper matches the car you've got, correct?

The price you paid seems to match the car you've got, correct?

Do you need the small amount of extra performance of the 40 over the 35?
35 = 150bhp, 270lbft, 135g/km, 139mph, 9.5sec to 60 
40 = 190bhp, 320lbft, 137g/km, 150mph, 7.5sec to 60
Same basic engine in both, just the engine management mapping software is different.

How much time, effort, and blood pressure do you want to put into this?

Thats a lot of cash for a 150bhp slug!!  Only a premium badge could get away with charging that much for such a low powered car. I'd be asking for a 40

jbainbridge

As others have said - this is surely fraud.
The salesman acts on behalf of the dealership - even if he is no longer there they should be resolving this.

cw8825

jbainbridge said:

As others have said - this is surely fraud.
The salesman acts on behalf of the dealership - even if he is no longer there they should be resolving this.

Playing devils advocate. 

If all the paperwork suggests a 35. The car is a 35. The op is paying for a 35

where is the fraud

eskbanker

DT03 said:

It shows as a 35 on the paperwork but the salesman assured us that the paperwork could only be corrected once the DVLA had sorted out the problem at their end. We have lots of emails from him stating that this car was a 40 model. The dealership are distancing themselves from this salesperson and yes I feel they are trying to fob us off with this 7 day time limit. The car was bought on finance and the price was £43988.84

There still seems to be some debate about whether this price relates to a 35 or a 40, so perhaps worth sharing more detail of its breakdown on the invoice?

ThorOdinson

I think it's a waste of time escalating to Audi. It's an issue with the dealership and one of their employees. The dealership needs to make it right.

I'd suggest offering to part-ex it with the dealership for a 40 on favourable terms. The issue will be the finance which is doubtless going to cost far more to settle than the car is currently worth, but that's not the OP's problem.

Herzlos

I think if you had the 35 for a year before noticing it wasn't a 40, that you're obviously happy enough with the 35. 

Given it seems to have been a 35 on the paperwork and the cost is correct for a 35 it seems you were sold a 35 that for some reason had a 40 badge on it.

So I'd just take the £1k and keep the car for the remainder of the term.

What does the finance company think it is? Because that may be the sticking point.