Car mis-sold by Audi dealership

born_again

DT03 said:

Thanks for all the advice everyone. The car was purchased in June 23. All the paperwork has 35 on it but we were told this was because the car was mis-registered with the DVLA. Naive on our part but you don’t expect this kind of fraud when buying a new car. We have escalated things to the Audi head office in the UK and are now waiting for the dealership to respond to them.

So what are you looking for as a outcome?

Hoenir

DT03 said:

Thanks for all the advice everyone. The car was purchased in June 23. All the paperwork has 35 on it but we were told this was because the car was mis-registered with the DVLA. Naive on our part but you don’t expect this kind of fraud when buying a new car. We have escalated things to the Audi head office in the UK and are now waiting for the dealership to respond to them.

Including the purchase invoice? 

cw8825

Hoenir said:

DT03 said:

Thanks for all the advice everyone. The car was purchased in June 23. All the paperwork has 35 on it but we were told this was because the car was mis-registered with the DVLA. Naive on our part but you don’t expect this kind of fraud when buying a new car. We have escalated things to the Audi head office in the UK and are now waiting for the dealership to respond to them.

Including the purchase invoice? 

It seems everything in writing is a 35 but the conversation with the salesman are relating to a 40

Mildly_Miffed

Everything on paper matches the car you've got, correct?

The price you paid seems to match the car you've got, correct?

Do you need the small amount of extra performance of the 40 over the 35?
35 = 150bhp, 270lbft, 135g/km, 139mph, 9.5sec to 60 
40 = 190bhp, 320lbft, 137g/km, 150mph, 7.5sec to 60
Same basic engine in both, just the engine management mapping software is different.

How much time, effort, and blood pressure do you want to put into this?

MeteredOut

Use the £1000 offer to get the engine rempped?

Then contact the ex-employee of dealer and ask him where you can buy the badge for the 40

400ixl

MeteredOut said:

Use the £1000 offer to get the engine rempped?

Then you have to declare it to insurance as a modified car, and when you come to sell it.

Finance companies often do not allow modifications like this either.

400ixl

Could this be, customer comes in to order a 40 spec car and the salesman see's a long order time, but there is a 35 with the same spec (other than engine) and sells that to the customer to get the sale and tries to cover it up when the vehicle arrives.

Would be fraud and the dealer would have to take the hit on the customer side and can deal with the ex salesman.

Has the dealer come back with anything?

MeteredOut

400ixl said:

MeteredOut said:

Use the £1000 offer to get the engine rempped?

Then you have to declare it to insurance as a modified car, and when you come to sell it.

Finance companies often do not allow modifications like this either.

But dealers do, apparently.

I wasn't being entirely serious.

DT03

400ixl said:

Could this be, customer comes in to order a 40 spec car and the salesman see's a long order time, but there is a 35 with the same spec (other than engine) and sells that to the customer to get the sale and tries to cover it up when the vehicle arrives.

Would be fraud and the dealer would have to take the hit on the customer side and can deal with the ex salesman.

Has the dealer come back with anything?

It was not a built to order spec and I think you could be right in your analysis of the salesman’s actions. The car is insured as a 35 as that is tied to the registration. No, we have not heard anything back as yet. I’m not sure what to expect and it’s not about the money at this point it’s the absolutely shocking antics of the salesperson and, subsequently, the dealership who don’t seem to be overly concerned and wanting to distance themselves from it. The 7 day offer is ridiculous - 7 days or what, do nothing? They have to at least acknowledge this for what it is - fraud. 

LightFlare

Mildly_Miffed said:

Everything on paper matches the car you've got, correct?

The price you paid seems to match the car you've got, correct?

Do you need the small amount of extra performance of the 40 over the 35?
35 = 150bhp, 270lbft, 135g/km, 139mph, 9.5sec to 60 
40 = 190bhp, 320lbft, 137g/km, 150mph, 7.5sec to 60
Same basic engine in both, just the engine management mapping software is different.

How much time, effort, and blood pressure do you want to put into this?

hardly small -- thats quite a significant difference (imo)