Response from Parking Eye (please help)

catphone

Hi, I was hoping for some advice. I received a PCN from Parking Eye and so found this forum and sent the standard "ONE SIZE FITS ALL" appeal and got this response back from them:

Dear Sir / Madam,

Thank you for your correspondence in relation to the Parking Charge incurred on 01 July
2024 at (Tesco Express car park).

We are writing to advise you that your recent appeal has been referred for further
information.

You have stated that you were not the driver of the vehicle at the date and time of the
breach of the terms and conditions of the car park, but you have not indicated who was.

You have already been notified that under section 9(2)(b) of schedule 4 of the Protection
of Freedoms Act 2012 that the driver of the motor vehicle is required to pay this parking
charge in full. As we do not know the driver’s name or current postal address, if you were
not the driver at the time, you should tell us the full name and the current postal
address of the driver.

You are warned that if, after 29 days from the Date of Issue, the parking charge has not
been paid in full and we do not know both the name and current address of the driver, we
have the right to recover any unpaid part of the parking charge from you, the registered
keeper. This warning is given to you under paragraph 9(2)(f) of schedule 4 of the
Protection of Freedoms Act 2012 and is subject to our complying with the applicable
conditions under schedule 4 of that Act.

Please note, if you have made or wish to make an appeal on behalf of the driver, and you
do not provide the full name and current postal address of the driver, Parkingeye will be
obliged to deal with the representations made in your name.

Parkingeye have placed this charge on hold for 28 days to enable you to provide the
evidence requested. If this information is not provided within 28 days, the appeal may well
be rejected and a POPLA code provided.

Parkingeye Limited, 40 Eaton Avenue Buckshaw Village, Chorley, PR7 7NA, Registered in England, Registration No. 5134454

Alternatively, payment can be made by telephoning our offices on 0330 555 4444 or by
visiting www.parkingeye.co.uk or by posting a cheque or postal order to ParkingEye Ltd,
PO Box 117, Blyth, NE24 9EJ.

Yours faithfully,
Parkingeye Team

I have already gone back to the Tesco Express and they basically said they cannot help (I spoke to the manager). I have tried to complain to Tesco but no luck there either. What is my next step? Thank you so much.

Gr1pr

Sit on your hands and wait for a rejection or a Popla code 

They are phishing for drivers details 

KeithP

Hello and welcome.

They're just fishing for drivers details. Do not tell them who was driving.

Wait patiently for the appeal to be refused and then refer to the third post on the NEWBIES thread for guidance on how to create a winning PoPLA appeal.

catphone

Ok thank you both. Is it not worth responding to them at all?

Zbubuman

catphone said:

Ok thank you both. Is it not worth responding to them at all?

NO, unless you want to speed things up slightly and go back to state that you are under no obligation to supply the details of who was driving and none will be given, so they can either cancel or issue a POPLA code. 

catphone

Hi guys. I'm at the POPLA stage and I've read through the POPLA section of the Newbie thread and I'm not sure that any of the reasons apply to me? I've attached the original letter they sent. Should I still appeal, and if so with what reason? Thanks

Gr1pr

Presumably your Popla appeal would be based on the following 

Poor and inadequate signage 

No landowner authority 


As it was an overstay due to being on site for twice the allowed free parking time, then this could be hard to win, especially because the POFA warnings are there

catphone

Gr1pr said:

Presumably your Popla appeal would be based on the following 

Poor and inadequate signage 

No landowner authority 


As it was an overstay due to being on site for twice the allowed free parking time, then this could be hard to win, especially because the POFA warnings are there

Thanks for your reply. I went back and checked and there isn't an issue with signage (I just didn't see it). How would I find out about landowner authority?

Coupon-mad

You can't find out.

Don't do POPLA.  If you stayed for twice the time on the signs you have no appeal case, do you?

Have PEye reoffered the £60?

catphone

Coupon-mad said:

You can't find out.

Don't do POPLA.  If you stayed for twice the time on the signs you have no appeal case, do you?

Have PEye reoffered the £60?

Yes they have reoffered £60 if I pay in the next 2 more weeks. The reason we were 39 mins instead of 20 mins was because Tesco had an issue with the payment system! But I spoke to them in store and their customer service line and they said nothing they can do. And the funny thing is, Tesco said the car park is absolutely nothing to do with them, but there is a giant sign on their store leading to the car park, and also a Tesco Express sign in the car park itself!

Gr1pr

They may be tenants and not the landowner 

I didn't mention that your chances of winning at Popla are low, I answered your question as to what grounds you can appeal with, different question, I agree with coupon mad that you probably wont win at POPLA ( but you might win in court with that explanation. )

Ideally you find out who owns the land and who contracted with the parking company, complain about it to them and get it cancelled ASAP, plan A