Landis GYR+ E470 Type 5394

whaticallmother

so the saga continues.   so we managed to download the meter readings for 30 minute intervals. thank you for that idea we did not know about this.   Below is a snapshot of one day,  remember this carried on like this for 5 days.

02/01/2024 07:30	4.631
02/01/2024 08:00	12.076
02/01/2024 08:30	14.419
02/01/2024 09:00	13.372
02/01/2024 09:30	14.468
02/01/2024 10:00	14.383
02/01/2024 10:30	14.65
02/01/2024 11:00	14.458
02/01/2024 11:30	13.832
02/01/2024 12:00	13.595
02/01/2024 12:30	15.144
02/01/2024 13:00	14.271
02/01/2024 13:30	14.883
02/01/2024 14:00	14.858
02/01/2024 14:30	14.028
02/01/2024 15:00	14.094
02/01/2024 15:30	13.732
02/01/2024 16:00	13.495
02/01/2024 16:30	13.651
02/01/2024 17:00	13.808
02/01/2024 17:30	14.189
02/01/2024 18:00	13.841
02/01/2024 18:30	14.724
02/01/2024 19:00	14.167
02/01/2024 19:30	14.665
02/01/2024 20:00	14.382
02/01/2024 20:30	15.507
02/01/2024 21:00	15.838
02/01/2024 21:30	14.032
02/01/2024 22:00	14.869
02/01/2024 22:30	14.537
02/01/2024 23:00	15.253
02/01/2024 23:30	14.637
03/01/2024 00:00	14.432
03/01/2024 00:30	15.712
03/01/2024 01:00	16.653
03/01/2024 01:30	12.174
03/01/2024 02:00	14.996
03/01/2024 02:30	12.498

after the 5 days everything went back to normal,  and has remained normal since,  we are in a detached house,  we are not growing weed,  leaving the kettle running 24hours per day.     we are currently raising a new case with ombudsman with this fresh data,  as they closed the other case.    we are being threatened with bailiffs if we don't pay the remaining balance of 400 total was £1050 but they increased our DD to cover the other 700 in debit on our account.

So frustrating because clearly we didn't use that electric,  the meter was not tested after we noticed this in March due to the peak in our bills,  so how the do we prove something was wrong but now its ok.....its the principle of the thing now,  we have been message about by EON,  they have taken extra money,  they worked out they billed us correctly and credited and then took money again.............so frustrating. 

BarelySentientAI

That's persistent high readings - not usually how a meter fault presents.  They tend to be a single large jump.

whaticallmother

Also impossible to use that much electricity on a 30 minute window.

here is a normal day in 30 minute increments,  so comapiring all our other data for 13 months they are all at this level until the time when it jumps up to the 14/15/16 every 30 minutes

01/01/2024 04:00	0.18
01/01/2024 04:30	0.206
01/01/2024 05:00	0.169
01/01/2024 05:30	0.224
01/01/2024 06:00	0.171
01/01/2024 06:30	0.211
01/01/2024 07:00	0.168
01/01/2024 07:30	0.225
01/01/2024 08:00	0.208
01/01/2024 08:30	0.201
01/01/2024 09:00	0.164
01/01/2024 09:30	0.039

 

wild666

Many people don't know what energy they use and just go by the readings on the meters. I had Tapo plugs on just about every device that was using electric and my daily usage was between 3.5 and 4.2 kWh per day when one day it shot up to 6.7 kWh and I hadn't done anything extra that day I learned out what had caused it when I next went to the freezer and the door was open and had being open for nearly 36 hours, the frozen food was slightly defrosted but not so much that it needed throwing out, the freezer had gone into fast freezing mode and the cupboard where the freezer was was stored I put the extra 2.5 kWh down to the freezer trying to keep the products frozen. 

BarelySentientAI

wild666 said:

Many people don't know what energy they use and just go by the readings on the meters. I had Tapo plugs on just about every device that was using electric and my daily usage was between 3.5 and 4.2 kWh per day when one day it shot up to 6.7 kWh and I hadn't done anything extra that day I learned out what had caused it when I next went to the freezer and the door was open and had being open for nearly 36 hours, the frozen food was slightly defrosted but not so much that it needed throwing out, the freezer had gone into fast freezing mode and the cupboard where the freezer was was stored I put the extra 2.5 kWh down to the freezer trying to keep the products frozen. 

True, but there's a big difference between a change from 3.5 kWh to 6.7kWh and a change from 17kWh to 691kWh.

Qyburn

Those reading of 14kWh or so per 1/2 hour equate to over 120A hour after hour. Apart from anything else something would be getting really hot if that much power was passing.

Chris_b2z

It would be useful to eliminate the possibility of a Smart meter code defect or remote activity contributing to the unusual spike in recorded usage. That would require a willingness for your supplier to investigate rather than starting debt recovery. Perhaps the energy ombudsman could persuade them to escalate it via their smart meter team as you can clearly demonstrate that the usage figures were unrealistic.
It must be possible for someone to check the event log or request the remote access history for your meter.

Reed_Richards

I know from personal experience that under certain circumstances the smart meter readings don't tally with the half-hourly data.  But unfortunately that's not the case here which makes those incredibly high readings look more real, even though they surely can't be.

I find myself wondering how much electricity it is possible for you to use?  If you turned on your oven, all the rings on your hob, your immersion heater and a couple of fan heaters would even that get you up to 14 kW?  Do you have anything else in your house that is capable of drawing a lot of power (without bursting into flames)?  Does your consumer unit have any circuits rated 32 amps or higher that you don't understand the purpose of?

victor2

You would like to think that somebody in a position at the supplier to actually think about those readings would realise they cannot possibly be true.

Take 03/01/2024 from 00:30 to 01:00, where the meter reported usage of 16.653kWh. That's an average of 138.8A at 240V for the 30 minute period. Aren't those meters rated at 100A maximum?

I have no idea how those meters work, but is it at all possible for some sort of external influence to cause them to generate false readings? Unfortunate in a way, that the problem hasn't obviously repeated itself since January, and presumably a meter test now would indicate it is working just fine.

MP1995

What have you dine since January?

Raised a complaint with your supplier? Wanted 8 weeks? Escalated to the ombudsman service?

If you haven't done that then do it ASAP as it does look implausible that you have used that amkuntnon energy based on your fuse size of 80ah