The New Top Easy Access Savings Discussion Area

Rheumatoid

Just opened a Gatehouse account.  Sent £5 test payment and downloaded app. Can see no way to withdraw using app. Is it possible? 

Also see no way to withdraw using browser! 

moi

Rheumatoid said:

Just opened a Gatehouse account.  Sent £5 test payment and downloaded app. Can see no way to withdraw using app. Is it possible? 

Also see no way to withdraw using browser! 

"Transfer" on the app is withdraw to one's nominated account. 

On the website, it's "Account Options" drop down > "Move Money" 

(image removed by Forum Team)

Rheumatoid

moi said:

Rheumatoid said:

Just opened a Gatehouse account.  Sent £5 test payment and downloaded app. Can see no way to withdraw using app. Is it possible? 

Also see no way to withdraw using browser! 

"Transfer" on the app is withdraw to one's nominated account. 

Thanks but there is no transfer option in my app. Only 'pay in'

Rheumatoid

moi said:

Rheumatoid said:

Just opened a Gatehouse account.  Sent £5 test payment and downloaded app. Can see no way to withdraw using app. Is it possible? 

Also see no way to withdraw using browser! 

"Transfer" on the app is withdraw to one's nominated account. 

On the website, it's "Account Options" drop down > "Move Money"

I don't have that option either.  I will give it 24hrs to see if the options appear 

refluxer

There are some banks who don't let you withdraw straight away, although you'd expect that to be mentioned in the Gatehouse EA T&Cs if that was the case for that account.

allegro120

Rheumatoid said:

moi said:

Rheumatoid said:

Just opened a Gatehouse account.  Sent £5 test payment and downloaded app. Can see no way to withdraw using app. Is it possible? 

Also see no way to withdraw using browser! 

"Transfer" on the app is withdraw to one's nominated account. 

Thanks but there is no transfer option in my app. Only 'pay in'

Deposits made after 1pm will show by close of business the following day. Is your £5 showing on the account? If it's not showing then it might be the reason for absence of transfer button.

Rheumatoid

allegro120 said:

Rheumatoid said:

moi said:

Rheumatoid said:

Just opened a Gatehouse account.  Sent £5 test payment and downloaded app. Can see no way to withdraw using app. Is it possible? 

Also see no way to withdraw using browser! 

"Transfer" on the app is withdraw to one's nominated account. 

Thanks but there is no transfer option in my app. Only 'pay in'

Deposits made after 1pm will show by close of business the following day. Is your £5 showing on the account? If it's not showing then it might be the reason for absence of transfer button.

Yes. Showing as available 

Rheumatoid

refluxer said:

There are some banks who don't let you withdraw straight away, although you'd expect that to be mentioned in the Gatehouse EA T&Cs if that was the case for that account.

Yes and I see nothing in T&C's. Have written to them. 

Middle_of_the_Road

Rheumatoid said:

Just opened a Gatehouse account.  Sent £5 test payment and downloaded app. Can see no way to withdraw using app. Is it possible? 

Also see no way to withdraw using browser! 

Not going to open this account yet. I don't want to chance them paying the proceeds from my regular saver onto this, instead of the 5% easy access account some people have recently been given.

S_uk

Rheumatoid said:

Just opened a Gatehouse account.  Sent £5 test payment and downloaded app. Can see no way to withdraw using app. Is it possible? 

Also see no way to withdraw using browser! 

Did it say anything about a code being sent in the post for account validation before a withdrawal can be made? I know I've had these in the past when opening some savings accounts but I can't remember now if my Gatehouse account was one of them.