The New Top Easy Access Savings Discussion Area

BlackthornU

Have spoken to Monument. The rates change on the 24th December (giving the 14 days notice on their website). They say they will be sending out an email to correct the one sent with errors. Suggested they may want to sent the correcting email quickly.

Mr._H_2

Just heard from Monument - rate change date in email was wrong; actual date is 24th

flaneurs_lobster

Wonder how much money has been shunted out of Monument just because someone didn't get an email checked before firing it off.

That's their Xmas bonus cancelled.

cadguy77

allegro120 said:

Gatehouse 
E-mail this morning.

"We are increasing the expected profit rate on your Gatehouse Bank Easy Access Account account effective 11th December 2024 as follows:

Current rate	New higher rate
4.51%	4.65%

" 
 4.65% EPR = 4.75% AER

Great Cesar's ghost 

exel1966

The current Gatehouse offering ;-+

We want to notify you that we are increasing the expected profit rate on your Gatehouse Bank Easy Access Account account effective 11th December 2024 as follows:

Current rate	New higher rate
4.60%	4.75%

Dale_UK

exel1966 said:

The current Gatehouse offering ;-+

We want to notify you that we are increasing the expected profit rate on your Gatehouse Bank Easy Access Account account effective 11th December 2024 as follows:

Current rate	New higher rate
4.60%	4.75%

this allows joint accounts too

PG2005

Monument Internet Correction Email

Yesterday, we emailed you about your variable savings account(s) interest rate going down. In those emails, we incorrectly stated that the interest rate changes would take effect from 10 December 2024.

The correct date for the interest rate changes should have been stated as 24 December 2024. However, given this error, we will delay the rate changes so that they do not take effect until 27 December 2024. You will continue to benefit from your existing rates until then.

We deeply regret this mistake and understand how important clear and accurate communication is to you. Please accept our sincere apologies for any confusion this may have caused.

If you have a notice account with us, you now have until 13 January 2025 to move some or all of your funds to another Monument account or your Linked Account, without needing to provide the relevant notice for your account. To do so, please contact us via the Monument App or call our Client Service Team.

All other information in the emails, including the interest rates stated, was correct.

cricidmuslibale

PG2005 said:

Monument Internet Correction Email

Yesterday, we emailed you about your variable savings account(s) interest rate going down. In those emails, we incorrectly stated that the interest rate changes would take effect from 10 December 2024.

The correct date for the interest rate changes should have been stated as 24 December 2024. However, given this error, we will delay the rate changes so that they do not take effect until 27 December 2024. You will continue to benefit from your existing rates until then.

We deeply regret this mistake and understand how important clear and accurate communication is to you. Please accept our sincere apologies for any confusion this may have caused.

If you have a notice account with us, you now have until 13 January 2025 to move some or all of your funds to another Monument account or your Linked Account, without needing to provide the relevant notice for your account. To do so, please contact us via the Monument App or call our Client Service Team.

All other information in the emails, including the interest rates stated, was correct.

A very good way to sincerely apologise and to give your savers a small Christmas bonus (savings boost) at the same time. Well done Monument, eventually!

boomish

Just got an updated email from Monument, looks like it was an error.- "Yesterday, we emailed you about your variable savings account(s) interest rate going down. In those emails, we incorrectly stated that the interest rate changes would take effect from 10 December 2024.

The correct date for the interest rate changes should have been stated as 24 December 2024. However, given this error, we will delay the rate changes so that they do not take effect until 27 December 2024. You will continue to benefit from your existing rates until then."

mebu60

exel1966 said:

The current Gatehouse offering ;-+

We want to notify you that we are increasing the expected profit rate on your Gatehouse Bank Easy Access Account account effective 11th December 2024 as follows:

Current rate	New higher rate
4.60%	4.75%

Certainly wasn't expecting that when I opened the email!!