TSB £160 + other perk switch offer 23/5/24-24/6/24

Jamzar

I’m glad I’m not the only one seeing this, I thought I had made a mistake and not triggered the criteria somehow. Just be patient I guess hopefully will resolve itself!

EDIT: Just called them it can be paid any time between now and the 20th of the month if it hasn’t come in by the 20th need to call on the 21st to query it 

Al_Ross

Does £800 need to be paid into the account every month to keep getting the bonus £10 for the 20 debit card transactions?

Marcoos

Al_Ross said:

Does £800 need to be paid into the account every month to keep getting the bonus £10 for the 20 debit card transactions?

No, looking at the T&C’s there wasn’t a pay in required. Just the switch and then the card spends. 

If you went through TopCashback, that has a requirement to pay £500 in a month. 

metaphase

Jamzar said:

I’m glad I’m not the only one seeing this, I thought I had made a mistake and not triggered the criteria somehow. Just be patient I guess hopefully will resolve itself!

EDIT: Just called them it can be paid any time between now and the 20th of the month if it hasn’t come in by the 20th need to call on the 21st to query it 

Thanks for calling - that saves me a job on Monday! Tried their online 'smart' chat but it was predictably useless! Was a bit confused as last month they came through on the same day so was expecting the same this time. Definitely have 20 transactions last month (have been topping up Chip savings) so hopefully it's just some delay with their systems if we're all noticing a similar issue!

Marcoos

To be fair to them. If you check the T&C’s

https://web.archive.org/web/20240523110819/https://www.tsb.co.uk/content/dam/tsb-public/documents/current-accounts/switcher-offers/tsb-current-account-switch-offer-terms-and-conditions7.pdf

They mention the £5 payments may occur on different dates. So just a waiting game till the 20th. 

But also got them both on the 8th last month. 

metaphase

Good point - I think they just got us all conditioned to expecting it at the same time because of last month

CRISPIANNE3

Had expected it on the 8th this month. However received a text just now advising they had paid £5 reward.  

keiran

Had a bizarre phone call with the switcher team today. The agent kept insisting I didn't qualify for the incentive as the switch required 2 direct debits (and one debit card payment - not 5, as I pointed out). I pulled up the archived terms and went through them with her. She apparently had different terms on her side (!!???). I double-checked it was the offer which commenced on 23 May .
I was escalated to the complaints team, where the agent started her conversation by saying she had to manage my expectations - that is, she had sided with the first agent without even listening to a word of my complaint!
I have now emailed a full complaint to the executive team 

metaphase

Wow - as you say the terms are clear and that sounds like a pretty poor attitude from the complaints team! Would be interesting to hear how you get on.

Al_Ross

Just received my second £5 for August.