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VARS Technology PCN for overstay in Starbucks Carpark

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Comments

  • Photos of the letter he received.
  • Umkomaas
    Umkomaas Posts: 43,004 Forumite
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    More than likely it's ESSO (or a Managing Agent overseeing the whole site) who will have contracted the parking firm. Site address shows as 'ESSO EG Oakhurst'. But do continue to push Starbucks, but add ESSO (or the MA) to your complaints schedule. 
    Please note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .

    I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.

    Private Parking Firms - Killing the High Street
  • Coupon-mad
    Coupon-mad Posts: 149,456 Forumite
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    What does that supposed reminder say under:

    'Date of Notice'

    and

    'Date of Issue'?
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Umkomaas said:
    More than likely it's ESSO (or a Managing Agent overseeing the whole site) who will have contracted the parking firm. Site address shows as 'ESSO EG Oakhurst'. But do continue to push Starbucks, but add ESSO (or the MA) to your complaints schedule. 
    Thank you for your advice.  I will keep trying to contact Starbucks Manager this week and also look into Esso EG and see if they have a HQ.
  • What does that supposed reminder say under:

    'Date of Notice'

    and

    'Date of Issue'?
    Hi Coupon-mad


    Date of Notice is 20/04/2024

    Date of Issue 18/0402024

    Thank you
  • KeithP
    KeithP Posts: 41,284 Forumite
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    edited 12 May 2024 at 8:53PM
    dizzyblonde2015 said:
    I will [...] look into Esso EG and see if they have a HQ.
    They do.

    EG Group website


    Waterside Head Office
    Haslingden Road
    Blackburn
    BB1 2FA

  • KeithP said:
    ...and following on from @Umkomaas' observation, there appear to be two Starbucks outlets on that site.

    One standalone Starbucks near the Lamplugh roundabout and another inside the Euro Garages (EG) store.

    The PCN says Esso EG Oakhurst, so from that it is clear that Vars Technology Ltd are claiming that the alleged parking event took place on the Euro Garages part of the site.

    Which Starbucks was actually visited by your son?
    Where exactly was his vehicle parked?

    Section 69 of the Consumer Rights Act 2015 states...
    69 Contract terms that may have different meanings

    (1) If a term in a consumer contract, or a consumer notice, could have different meanings, the meaning that is most favourable to the consumer is to prevail.
    Hi KeithP

    Thank you for your post.

    Esso EG and Starbucks share the same entrance from the main road, Once you turn into the site you turn immediately left to access Starbucks small car park or carry straight on for the Garage forecourt and customer parking. The ANPR camera is situated at the entrance to the site so as to capture all vehicle's coming in regardless of where they are visiting.  The only way out of the Starbucks car park is through the Garage forecourt as it is one-way system, so the ANPR camera is on the exit of the Garage.
    Because of this I believe that they monitor the whole site as one big car park.  All the signs are the same throughout both car parks.

    I don't believe there is a Starbucks in the actual Garage could of been one before the stand alone one was built.

    My son parked outside the Starbucks building.

    Many Thanks



  • Fruitcake
    Fruitcake Posts: 59,434 Forumite
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    edited 12 May 2024 at 9:19PM
    I note that the entry scamera is picking up the VRMs of vehicles on the main (public) road. 
    I married my cousin. I had to...
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  • Coupon-mad
    Coupon-mad Posts: 149,456 Forumite
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    What does that supposed reminder say under:

    'Date of Notice'

    and

    'Date of Issue'?
    Hi Coupon-mad


    Date of Notice is 20/04/2024

    Date of Issue 18/0402024

    Kind of makes no sense for an event at the end of March.  I can't work out when they reckon they sent the actual NTK (if it ever existed) but the registered keeper can easily win this at POPLA as long as you haven't said who was driving in an appeal already.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
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