VARS Technology PCN for overstay in Starbucks Carpark

dizzyblonde2015

Photos of the letter he received.

Umkomaas

More than likely it's ESSO (or a Managing Agent overseeing the whole site) who will have contracted the parking firm. Site address shows as 'ESSO EG Oakhurst'. But do continue to push Starbucks, but add ESSO (or the MA) to your complaints schedule. 

KeithP

...and following on from @Umkomaas' observation, there appear to be two Starbucks outlets on that site.

One standalone Starbucks near the Lamplugh roundabout and another inside the Euro Garages (EG) store.

The PCN says Esso EG Oakhurst, so from that it is clear that Vars Technology Ltd are claiming that the alleged parking event took place on the Euro Garages part of the site.

Which Starbucks was actually visited by your son?
Where exactly was his vehicle parked?

Section 69 of the Consumer Rights Act 2015 states...

69 Contract terms that may have different meanings

(1) If a term in a consumer contract, or a consumer notice, could have different meanings, the meaning that is most favourable to the consumer is to prevail.

Coupon-mad

What does that supposed reminder say under:

'Date of Notice'

and

'Date of Issue'?

dizzyblonde2015

Umkomaas said:

More than likely it's ESSO (or a Managing Agent overseeing the whole site) who will have contracted the parking firm. Site address shows as 'ESSO EG Oakhurst'. But do continue to push Starbucks, but add ESSO (or the MA) to your complaints schedule. 

Thank you for your advice.  I will keep trying to contact Starbucks Manager this week and also look into Esso EG and see if they have a HQ.

dizzyblonde2015

Coupon-mad said:

What does that supposed reminder say under:

'Date of Notice'

and

'Date of Issue'?

Hi Coupon-mad


Date of Notice is 20/04/2024

Date of Issue 18/0402024

Thank you

KeithP

dizzyblonde2015 said:
I will [...] look into Esso EG and see if they have a HQ.

They do.

EG Group website

Waterside Head Office
Haslingden Road
Blackburn
BB1 2FA

dizzyblonde2015

KeithP said:

...and following on from @Umkomaas' observation, there appear to be two Starbucks outlets on that site.

One standalone Starbucks near the Lamplugh roundabout and another inside the Euro Garages (EG) store.

The PCN says Esso EG Oakhurst, so from that it is clear that Vars Technology Ltd are claiming that the alleged parking event took place on the Euro Garages part of the site.

Which Starbucks was actually visited by your son?
Where exactly was his vehicle parked?

Section 69 of the Consumer Rights Act 2015 states...

69 Contract terms that may have different meanings

(1) If a term in a consumer contract, or a consumer notice, could have different meanings, the meaning that is most favourable to the consumer is to prevail.

Hi KeithP

Thank you for your post.

Esso EG and Starbucks share the same entrance from the main road, Once you turn into the site you turn immediately left to access Starbucks small car park or carry straight on for the Garage forecourt and customer parking. The ANPR camera is situated at the entrance to the site so as to capture all vehicle's coming in regardless of where they are visiting.  The only way out of the Starbucks car park is through the Garage forecourt as it is one-way system, so the ANPR camera is on the exit of the Garage.
Because of this I believe that they monitor the whole site as one big car park.  All the signs are the same throughout both car parks.

I don't believe there is a Starbucks in the actual Garage could of been one before the stand alone one was built.

My son parked outside the Starbucks building.

Many Thanks

Fruitcake

I note that the entry scamera is picking up the VRMs of vehicles on the main (public) road. 

Coupon-mad

dizzyblonde2015 said:

Coupon-mad said:

What does that supposed reminder say under:

'Date of Notice'

and

'Date of Issue'?

Hi Coupon-mad


Date of Notice is 20/04/2024

Date of Issue 18/0402024

Kind of makes no sense for an event at the end of March.  I can't work out when they reckon they sent the actual NTK (if it ever existed) but the registered keeper can easily win this at POPLA as long as you haven't said who was driving in an appeal already.