Kybotech Ltd

MothballsWallet

"Meister" is German for "master".

As in "Ring of the Niebelung is Wagner's meisterwerk" meaning that Ring of the Niebelung is Wagner's master work/masterpiece.

Jonny_B_3

They've got a May Bank Holiday sale on by the way :j

The Kybotech/Waltons thing is strange. I see that Charles Walton started Kybotech but whether the 2 have anything to do with each anymore I don't know. The item I was looking at on both sites is different in build and the service from Waltons was far superior which makes me think they are 2 different entities now.

mozbud

Oh Dear, I ordered a table and chair set last night from this company before seeing all the negtive feedback - I have a feeling of impending doom

mushtiff

I wish I'd seen this thread before I ordered a BillyOh shed at the weekend. It arrived today, within 5 days which is good, and was left at the side of the house as requested because I was out. the first problem is that it was a 6x4 rather than the 7x5 shed I'd ordered. The second, more serious, is that it is really poor quality with badly fitting and split panels. a long way from the robust quality products the Gardens Direct website promised. I am about to contact Kybotech, probably to ask for a refund rather than a replacement. But lets see how good their customer service is - I will report back what they say

vikingaero

Welcome on board Mr Walton.

Seems to me that the staff of Kybotech spend too long firefighting negative postings on the web and not enough time serving customers in the office/warehouse.

I find Kybotechs constant web postings strange. Sometimes the best thing a company can do is to let threads die a natural death.

I'm sorry to say this but IMHO I find Kybotech to be a similar company to Nettexmedia/Redsave whereby the internet presence of the company seems to take over the raison d'etre of being in business.

superscaper

vikingaero wrote: »

Welcome on board Mr Walton.

Seems to me that the staff of Kybotech spend too long firefighting negative postings on the web and not enough time serving customers in the office/warehouse.

I find Kybotechs constant web postings strange. Sometimes the best thing a company can do is to let threads die a natural death.

I'm sorry to say this but IMHO I find Kybotech to be a similar company to Nettexmedia/Redsave whereby the internet presence of the company seems to take over the raison d'etre of being in business.

As merely a reader of this thread (not a customer) I agree. I think the best way to improve reputation or to show sincerity is not necessarily making posts but for customers to start making followup posts to say that their situation is resolved happily. I haven't really seen any of that. Some of my favourite companies to use and trust are ones I actually had problems with (faulty items etc) and it's been the way it's handled and resolved that's formed my true view of those companies. Same goes for companies I actively campaign against other people using.

Rex_Mundi

Reading this thread does remind me of an old adage..............

It can takes years to build up a good reputation and minutes to destroy it.

I also remember something my ex told me after she had been on a work course. A happy customer will tell on average one other person about their good service and an unhappy one will tell on average seven people about their bad service. I suppose this explains why the vent board is so much busier than the five star service board on this site.

Jonny_B_3

Well lets give Mr Walton the benefit of the doubt and see if anything changes.

If it does, good on him. If it doesn't I look forward to the extended Christmas sale:j

hev_2

Mr Walton - every time that you or one of your staff post it keeps the thread going and it would otherwise have long since withered on the vine. But if everyone keeps on typing Kybotech, Kybotech, Kybotech then it will show up higher in the list when your company is googled. This thread came up third when I googled Kybotech and it is just a list of posts with people complaining and what sounded like a lot of spin from yourselves.

I am sure that you want to do the best for your company, so I suggest that you walk away from the thread... And sort out the problems of customers early so that they don't come on here with complaints.

Even though I will then be deprived of the fun of saying things like, 'Is that thread still going? Haven't they got anything better to do?'

Sincerely hopes this helps

JP30

Good morning everybody,

I placed an order for a garden shed, portabase and a few other items via gardenshedsdirect on the 29/04/08.
I received this order confirmation via [EMAIL="salesinfo@kybotech.co.uk"]salesinfo@kybotech.co.uk[/EMAIL] the same day. My Maestro card was charged the same day for the order total of 399.92.
Having waited up to yesterday with no delivery, I decided to call customer services where I was told I would be called back (still waiting).
I called once again this morning and after on hold for 19 minutes I was told by an agent that they couldn't find my order number in their system!! Neither could they find any of the order or payment details with my personal details or postcode etc.
I became extremely suspicious so decided to google "Kybotech", which brought me to this thread!
I have sent a PM to Charles Walton this morning as he suggests in his post so I guess we should give the guy a chance, and see if he is true to his word.
Will write a new post with the outcome when I hear back from him or them (hopefully).