Chase 5.1% Saver Account - 1% boost until January [updated]

Shedman

soulsaver said:

No pop up for me.. but I just closed the old 4.1% saver with £1 in it (only had one saver). then 'add'/saver/nick named.. voila! 5.1%

You shouldn't need to close the old Saver as you can have up to 10 savers with Chase.  I found that when initially trying to add the new 5.1% saver if wasn't an option but you had to just back out to the home screen and then press the + button again and the option was there

Shedman

JAV39 said:

gutted, i had more than £500 so doesnt look like i can get the deal. Shame i cant close the savers and then re-open

Yeah thats bl**dy annoying as wife had more than £500 in on 8th but reduced it to £50 on 9th.....  and she's the one we would mainly use for tax reasons

brucefan_2

Shedman said:

JAV39 said:

gutted, i had more than £500 so doesnt look like i can get the deal. Shame i cant close the savers and then re-open

Yeah thats bl**dy annoying as wife had more than £500 in on 8th but reduced it to £50 on 9th.....  and she's the one we would mainly use for tax reasons

I suspect Chase are going to have quite a few angry customers over this.

However it may have been viewed at Chase HQ as a sensible/useful/attractive marketing ploy, at the customer end it's being viewed as unfair and potentially a disincentive to keeping funds on the Chase platform.

Of course that mismatch of view may or may not make any impression whatsoever on Chase.

Poquito

Hi everyone hope this helps someone.
so I kept receiving the not eligible pop up for this also, but in the app it had the below notification. I added another savings account by the add button but this came up with the same 4.1%. (Sent screenshot to Chase hoping they could do something in the last 15 mins)

I then clicked through the see more info button on the offer and this took me through a few screens/ explanations: t&c’s and it opened the account with boosted interest. I’ve done this at 13:34 so hopefully should still be available for others. Hope it works for you guys that are having issues.

this was showing underneath my list of existing savings accounts 

Kim_13

brucefan_2 said:

I have also posted this in the Easy Access Discussion thread but thought it might be worthwhile here as well,

THis is in response to me querying the restricting of the account to those customers with less than £500 on the specific date they chose.

Other than removing my name, this  is verbatim:

I understand how this might seem unfair ( ...). The reason why it's an offer to limited and qualified customer only, is because we have a regular savings account for customers who would not be able to qualify and be eligible. No worries, we always consider our customers' satisfaction, and if this gets reviewed, hopefully the offer will be available for more customers like you.


I have asked for clarification of the second sentence. Maybe it makes sense to others but I'm struggling to see what the intended meaning might be.

This would suggest to me that those that aren't eligible are instead eligible for a Regular Savings Account, with customers being eligible for one of the two. No such thing exists yet, so if it isn't launching shortly, they really need to sort out their comms people.

brucefan_2

Kim_13 said:

brucefan_2 said:

I have also posted this in the Easy Access Discussion thread but thought it might be worthwhile here as well,

THis is in response to me querying the restricting of the account to those customers with less than £500 on the specific date they chose.

Other than removing my name, this  is verbatim:

I understand how this might seem unfair ( ...). The reason why it's an offer to limited and qualified customer only, is because we have a regular savings account for customers who would not be able to qualify and be eligible. No worries, we always consider our customers' satisfaction, and if this gets reviewed, hopefully the offer will be available for more customers like you.


I have asked for clarification of the second sentence. Maybe it makes sense to others but I'm struggling to see what the intended meaning might be.

This would suggest to me that those that aren't eligible are instead eligible for a Regular Savings Account, with customers being eligible for one of the two. No such thing exists yet, so if it isn't launching shortly, they really need to sort out their comms people.

Kim_13 said:

brucefan_2 said:

I have also posted this in the Easy Access Discussion thread but thought it might be worthwhile here as well,

THis is in response to me querying the restricting of the account to those customers with less than £500 on the specific date they chose.

Other than removing my name, this  is verbatim:

I understand how this might seem unfair ( ...). The reason why it's an offer to limited and qualified customer only, is because we have a regular savings account for customers who would not be able to qualify and be eligible. No worries, we always consider our customers' satisfaction, and if this gets reviewed, hopefully the offer will be available for more customers like you.


I have asked for clarification of the second sentence. Maybe it makes sense to others but I'm struggling to see what the intended meaning might be.

This would suggest to me that those that aren't eligible are instead eligible for a Regular Savings Account, with customers being eligible for one of the two. No such thing exists yet, so if it isn't launching shortly, they really need to sort out their comms people.

No, not at all. JUst careless use of language by a CS rep. Regular in this instance = normal, (not regular as in monthly etc.,)

Kim_13

brucefan_2 said:

Shedman said:

JAV39 said:

gutted, i had more than £500 so doesnt look like i can get the deal. Shame i cant close the savers and then re-open

Yeah thats bl**dy annoying as wife had more than £500 in on 8th but reduced it to £50 on 9th.....  and she's the one we would mainly use for tax reasons

I suspect Chase are going to have quite a few angry customers over this.

Quite. 

Obviously they want to bring in more funds, and therefore target people holding less with them as they think that the others are using them for their savings anyway and will continue to do so (so these customers should consider voting with their feet.) 

I suspect many more customers would have been eligible had they placed the cut off date after the announcement of the change to a tracker product with a particularly unappealing margin, when balances probably reduced to very small amounts on principle, as a way of expressing their unhappiness with the changes in a way that Chase might take notice of.

It's a blunt tool - you'd be feeling particularly aggrieved if say £600 was all that you had in savings and all of that was with Chase. In that case you are the perfect customer yet they will pay you less interest, when if you did only have £600 then you are exactly the kind of person who should receive a boost to help you build your savings.

NameWithheld

I've opened one of the boosted accounts, but it will make very little difference to how much I save with them. Using a flexible ISA for most of my EA savings this year for tax reasons. The new Chase account will probably gain me about £1 over the 6 months compared with the old account

friolento

Kim_13 said:

brucefan_2 said:

I have also posted this in the Easy Access Discussion thread but thought it might be worthwhile here as well,

THis is in response to me querying the restricting of the account to those customers with less than £500 on the specific date they chose.

Other than removing my name, this  is verbatim:

I understand how this might seem unfair ( ...). The reason why it's an offer to limited and qualified customer only, is because we have a regular savings account for customers who would not be able to qualify and be eligible. No worries, we always consider our customers' satisfaction, and if this gets reviewed, hopefully the offer will be available for more customers like you.


I have asked for clarification of the second sentence. Maybe it makes sense to others but I'm struggling to see what the intended meaning might be.

This would suggest to me that those that aren't eligible are instead eligible for a Regular Savings Account, with customers being eligible for one of the two. No such thing exists yet, so if it isn't launching shortly, they really need to sort out their comms people.

I don't think they mean Regular Saver when they say regular saver - - -  I bet they mean an ordinary saver, i.e. their 4.1% aaccount without a boost

poseidon1

Kim_13 said:

brucefan_2 said:

Shedman said:

JAV39 said:

gutted, i had more than £500 so doesnt look like i can get the deal. Shame i cant close the savers and then re-open

Yeah thats bl**dy annoying as wife had more than £500 in on 8th but reduced it to £50 on 9th.....  and she's the one we would mainly use for tax reasons

I suspect Chase are going to have quite a few angry customers over this.

Quite. 

Obviously they want to bring in more funds, and therefore target people holding less with them as they think that the others are using them for their savings anyway and will continue to do so (so these customers should consider voting with their feet.) 

I suspect many more customers would have been eligible had they placed the cut off date after the announcement of the change to a tracker product with a particularly unappealing margin, when balances probably reduced to very small amounts on principle, as a way of expressing their unhappiness with the changes in a way that Chase might take notice of.

It's a blunt tool - you'd be feeling particularly aggrieved if say £600 was all that you had in savings and all of that was with Chase. In that case you are the perfect customer yet they will pay you less interest, when if you did only have £600 then you are exactly the kind of person who should receive a boost to help you build your savings.

Irritatingly I had £515. No pop up offer.