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Bank transfer missing
Comments
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thank you for the information but you didn't answer either of my questions0
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Is how the company requested payment to be made?hammers1970 said:
The reason I made 2 payments is because it was for 2 different Life Insurance policies, so had to be paid with individual policy numbers, to the same account and sort code.0 -
Logical that two payments be made as different policy numbers for the reference that the payments are credited to.Hoenir said:
Is how the company requested payment to be made?hammers1970 said:
The reason I made 2 payments is because it was for 2 different Life Insurance policies, so had to be paid with individual policy numbers, to the same account and sort code.“The reason I made 2 payments is because it was for 2 different Life Insurance policies, so had to be paid with individual policy numbers, to the same account and sort code.”0 -
Hi @hammers1970
We're trying to help you, but we need to understand:- Who you are paying (is a big insurance company or a smaller broker for example)
- How they communicated the bank details to you (e-mail? letter?)
- Did you get Confirmation of Payee (COP) when you set up the initial transfer?
- How (else) did you check the details were correct?
I’m a Forum Senior Ambassador and I support the Forum Team on the Credit Cards, Savings & Investments, Budgeting & Bank Accounts, and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0 -
Hi there, I'm curious to hear if this ever got resolved. I have transferred some money from a Lloyds business account to an Equals money (prepaid cards ) account). Used same details as I have done many times before and it's not arrived. Has been over a week now and neither bank can find it - Lloyds say it has left, Equals say it hasn't arrived. It's been 8 days and both sides remain 'investigating'. Lloyds are telling me to wait 5 days for a letter...0
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Sounds like bad administration by the insurance company.0
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Two cases aren't similar. Primary route for you would remain continuing to chase Lloyds to find it - tracing forward is more effective than trying to trace anything backwards - unclear why they'd need to send you a letter though!carotearoa said:Hi there, I'm curious to hear if this ever got resolved. I have transferred some money from a Lloyds business account to an Equals money (prepaid cards ) account). Used same details as I have done many times before and it's not arrived. Has been over a week now and neither bank can find it - Lloyds say it has left, Equals say it hasn't arrived. It's been 8 days and both sides remain 'investigating'. Lloyds are telling me to wait 5 days for a letter...0 -
@carotearoa what was the result of the investigation0
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Last seen Oct 26, 2024adeshey said:@carotearoa what was the result of the investigationLife in the slow lane0
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