Bank transfer missing

km1500

thank you for the information but you didn't answer either of my questions

Hoenir

hammers1970 said:

The reason I made 2 payments is because it was for 2 different Life Insurance policies, so had to be paid with individual policy numbers, to the same account and sort code. 

Is how the company requested payment to be made? 

sheramber

Hoenir said:

hammers1970 said:

The reason I made 2 payments is because it was for 2 different Life Insurance policies, so had to be paid with individual policy numbers, to the same account and sort code. 

Is how the company requested payment to be made? 

Logical that two payments be made as different policy numbers for the reference that the payments are credited to. 

“The reason I made 2 payments is because it was for 2 different Life Insurance policies, so had to be paid with individual policy numbers, to the same account and sort code.”

sausage_time

Hi @hammers1970

We're trying to help you, but we need to understand:

• Who you are paying (is a big insurance company or a smaller broker for example)
• How they communicated the bank details to you (e-mail?  letter?)
• Did you get Confirmation of Payee (COP) when you set up the initial transfer?
• How (else) did you check the details were correct?

If you can answer these we can eliminate some of the possible explanations of what may have gone wrong.

carotearoa

Hi there, I'm curious to hear if this ever got resolved. I have transferred some money from a Lloyds business account to an Equals money (prepaid cards ) account). Used same details as I have done many times before and it's not arrived. Has been over a week now and neither bank can find it - Lloyds say it has left, Equals say it hasn't arrived. It's been 8 days and both sides remain 'investigating'. Lloyds are telling me to wait 5 days for a letter...

penners324

Sounds like bad administration by the insurance company. 

Armorica

carotearoa said:

Hi there, I'm curious to hear if this ever got resolved. I have transferred some money from a Lloyds business account to an Equals money (prepaid cards ) account). Used same details as I have done many times before and it's not arrived. Has been over a week now and neither bank can find it - Lloyds say it has left, Equals say it hasn't arrived. It's been 8 days and both sides remain 'investigating'. Lloyds are telling me to wait 5 days for a letter...

Two cases aren't similar. Primary route for you would remain continuing to chase Lloyds to find it - tracing forward is more effective than trying to trace anything backwards - unclear why they'd need to send you a letter though!

adeshey

@carotearoa what was the result of the investigation 

born_again

adeshey said:

@carotearoa what was the result of the investigation 

Last seen Oct 26, 2024