Virgin Cash ISA AVOID - Read ONLY Access & Now, No login Text Auth Code

Trev_666

BE WARNED
---------------
Since opening the Virgin Cash ISA I only have Read Access (without any explanation on why from Virgin) and now I can't even login to the account. They are supposed to send you a text message with a 6-digit code which you enter in the online site. They no longer send you the code. Despite repeated attempts to "request send another code" nothing happens.

I am going to call them to withdraw my funds and never deal with them again.

MSE - Please can you highlight these issues in your "Best Cash ISA" section so that others don't suffer as I am.

ukbootlegs

I’ve logged into my virgin cash isa tonight with no problems. Even got the auth code 

MissHap

I posted yesterday Trev on the same subject.
In my case I DO get the 6 digit code but it wont allow me in to my account.
I'm in the fortunate position in that I have not yet deposited my £20k for the ISA, needless to say I now wont be doing it!!

35har1old

Trev_666 said:

BE WARNED
---------------
Since opening the Virgin Cash ISA I only have Read Access (without any explanation on why from Virgin) and now I can't even login to the account. They are supposed to send you a text message with a 6-digit code which you enter in the online site. They no longer send you the code. Despite repeated attempts to "request send another code" nothing happens.

I am going to call them to withdraw my funds and never deal with them again.

MSE - Please can you highlight these issues in your "Best Cash ISA" section so that others don't suffer as I am.

Are you logging in via a laptop ?
Do you have the App installed ?
If the answer to both is yes the code is being sent Via app and not by text
Has it been opened more than 6 days ? If not that's why it's read only
 

Beddie

Sorry to hear you are having login issues, but to give some balance, it's not affecting everyone.

I never have problems logging in, moving money, opening accounts etc., using the Virgin Money app and website.

ColdIron

Isn't this just a continuation of your previous thread? It seems to be a problem that isn't affecting others

https://forums.moneysavingexpert.com/discussion/6510897/virgin-cash-isa-read-only-access-warning

sausage_time

No login issues here either.

MissHap

I've tried logging in off a desktop PC, a laptop, and my phone and STILL cant get in!
As it happens, I've changed my mind about investing in Virgin, given a recent post regarding how they pay your interest!

kipsterno1

35har1old said:

Are you logging in via a laptop ?
Do you have the App installed ?
If the answer to both is yes the code is being sent Via app and not by text
Has it been opened more than 6 days ? If not that's why it's read only
 

This sounds right. If you have the Virgin money app access will be authorised in app no via text.

Out off interest have you contacted/ what have customer services said?