Cheery's path to fulfilment - finishing the DIY, looking after myself, appreciating the garden 🌻

rtandon27

Oh what a disappointing experince!  Definately one for the review sites - I know I really value reviews when going to somewhere I've not been to previously.

Cheery_Daff

Thanks all.  I never usually leave reviews for anywhere but I might on this occasion - especially as this place had done an excellent veggie roast in the past and its the main reason we went there... New owners a couple of months ago so maybe still getting heads round things. 

Cheery_Daff

Opened the V1nt3d parcel i picked up yesterday. It's a pair of black M&S jeggings - I bought them because they were exactly the same as a yellow pair I found in a charity shop recently that fit perfectly and that I LOVE. 

Sadly, they're not the same as the ones in the picture! They're the same brand, size, and colour, but these ones have a button and zip - which the ones in the picture definitely do NOT (the label in the main picture is different too).

Dithered about whether to send back (buyer pays return postage on Vinted which is outrageous when not as described), but then decided I wouldn't have bought these ones if I'd known. Fortunately there's a free postage offer on at the minute so postage is free in both directions (I might have just sold them on myself if the seller hadn't offered to pay postage). What a palaver!

rtandon27

Good grief - buyer has to pay if seller has sent incorrect item?  That's ridiculous - is it even legal?  Definately sending back!

I contacted the big river site via their chat feature on the weekend to complain (and return) a pair of earbuds that stopped working less than a year after purchase - it was the easiest no-nonsense interaction i've ever had with them! - RM will be picking up my package on Tuesday & refund will be processed pretty much as soon as they scan it.  I was pleasently shocked - don't think I'll ever be asking for a call back via the site only to talk to an overseas call centre - much easier to communicate via writing.

Cheery_Daff

rtandon27 said:

Good grief - buyer has to pay if seller has sent incorrect item?  That's ridiculous - is it even legal?  Definately sending back!

I contacted the big river site via their chat feature on the weekend to complain (and return) a pair of earbuds that stopped working less than a year after purchase - it was the easiest no-nonsense interaction i've ever had with them! - RM will be picking up my package on Tuesday & refund will be processed pretty much as soon as they scan it.  I was pleasently shocked - don't think I'll ever be asking for a call back via the site only to talk to an overseas call centre - much easier to communicate via writing.

Apparently so - from a very quick scout round the Internet it seems that as the transaction is technically between two individuals the consumer laws don't apply 🙄 of course the seller can choose to pay postage if they wish. Fortunately in this case not necessary. 

To be fair the seller was very quick to respond and offer a refund and I've not had to pay postage in the end.  Thankful that I listened to my intuition (for once) and Mark it as received when I picked it up - I very nearly did,  without even opening it!)

Glad you had a good experience with an online refund @rtandon27- it wouldn't even have occurred to me to send them back after that long.  I learn so much from you lot!!