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Cheery's path to fulfilment - finishing the DIY, looking after myself, appreciating the garden 🌻

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Comments

  • rtandon27
    rtandon27 Posts: 6,761 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Oh what a disappointing experince!  Definately one for the review sites - I know I really value reviews when going to somewhere I've not been to previously.
    4 YEARS 10 MONTHS DEBT FREE!!! (24 OCT 2016)
    (With heartfelt thanks to those who have gone before us & their indubitable generosity.)
    ...and now I have a mortgage! (23 AUG 2021)
    Original End Date - Sept 2041 New projection - Sep 2038 (reduced by 3 years)
  • rtandon27
    rtandon27 Posts: 6,761 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Good grief - buyer has to pay if seller has sent incorrect item?  That's ridiculous - is it even legal?  Definately sending back!

    I contacted the big river site via their chat feature on the weekend to complain (and return) a pair of earbuds that stopped working less than a year after purchase - it was the easiest no-nonsense interaction i've ever had with them! - RM will be picking up my package on Tuesday & refund will be processed pretty much as soon as they scan it.  I was pleasently shocked - don't think I'll ever be asking for a call back via the site only to talk to an overseas call centre - much easier to communicate via writing.
    4 YEARS 10 MONTHS DEBT FREE!!! (24 OCT 2016)
    (With heartfelt thanks to those who have gone before us & their indubitable generosity.)
    ...and now I have a mortgage! (23 AUG 2021)
    Original End Date - Sept 2041 New projection - Sep 2038 (reduced by 3 years)
  • Cheery_Daff
    Cheery_Daff Posts: 18,440 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    rtandon27 said:
    Good grief - buyer has to pay if seller has sent incorrect item?  That's ridiculous - is it even legal?  Definately sending back!

    I contacted the big river site via their chat feature on the weekend to complain (and return) a pair of earbuds that stopped working less than a year after purchase - it was the easiest no-nonsense interaction i've ever had with them! - RM will be picking up my package on Tuesday & refund will be processed pretty much as soon as they scan it.  I was pleasently shocked - don't think I'll ever be asking for a call back via the site only to talk to an overseas call centre - much easier to communicate via writing.
    Apparently so - from a very quick scout round the Internet it seems that as the transaction is technically between two individuals the consumer laws don't apply 🙄 of course the seller can choose to pay postage if they wish. Fortunately in this case not necessary. 

    To be fair the seller was very quick to respond and offer a refund and I've not had to pay postage in the end.  Thankful that I listened to my intuition (for once) and Mark it as received when I picked it up - I very nearly did,  without even opening it!)

    Glad you had a good experience with an online refund @rtandon27- it wouldn't even have occurred to me to send them back after that long.  I learn so much from you lot!!
  • Recently we too returned an item to the big river site, once it was scanned by the drop off point our refund was instantly processed. 
    Fashion on a ration 2025 0/66 coupons spent
    79.5 coupons rolled over 4/75.5 coupons spent - using for secondhand purchases

    One
     income, home educating family 
  • rtandon27
    rtandon27 Posts: 6,761 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 29 September 2025 at 12:09PM

    ...Glad you had a good experience with an online refund @rtandon27- it wouldn't even have occurred to me to send them back after that long.  I learn so much from you lot!!
    I was all prepared to quote SADFART too!  (I had to the past two times and remind them of UK distance selling laws.) When buying from a retailer, the contract is with them, so these did not even last the one year warranty & got returned.  I also kept all the packaging as I had a feeling this pair would be no better than the previous 2 from the same brand even though each time, I bought the next version up!  I've now graduated from made in China to made in Germany - they are of course more expensive but the sound is better & they connect to more than one device!
    4 YEARS 10 MONTHS DEBT FREE!!! (24 OCT 2016)
    (With heartfelt thanks to those who have gone before us & their indubitable generosity.)
    ...and now I have a mortgage! (23 AUG 2021)
    Original End Date - Sept 2041 New projection - Sep 2038 (reduced by 3 years)
  • KajiKita
    KajiKita Posts: 10,149 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    That blanket is gorgeous 🤩❤️👏 Well done 😊

    And good news on the MOT 😊

    KK
    As at 21.05.26:
    - When bought house £315,995 mortgage debt and end date at start = October 2039 - now £215,607
    - OPs to mortgage = £18,925 Estd. interest saved = £9,670 to date
    c. 16 months reduction in term
    Fixed rate 3.85% ends October 2030

    Read 35 books of target 52 in 2026 as @ 24th May. 
    Produce tracker: £119 of £400 in 2026

    Watch your thoughts, they become your words.
    Watch your words, they become your actions. 
    Watch your actions, they become your reality. 
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