I need help getting a refund from Argos with PC

pepsik

paid online

pepsik

I ordered it from home and it was collected in store 

pepsik

what do I do Argos say no such thing as a distance sale

LightFlare

Take a deep breath.

@the_lunatic_is_in_my_head will point you in the right direction

pepsik

I am making myself ill over this thank you 

pepsik

I paid online

the_lunatic_is_in_my_head

pepsik said:

I paid online

Thanks OP

Best to phone Argos, give them the order number and specifically say "I'd like to cancel my contract under the Consumer Contracts Regulations, are you able to collect the laptop please".

Hopefully they will simply arrange it to be collected. Don't mention going to store or anything else it just complicates things  

They might charge a small fee for collection which is fine, if they refuse to help or they later refund but not the full amount please do come back for more help. 

Ayr_Rage

Your rights, if purchased online, are the same with Argos as these from the Currys website (my bold highlighting)

Changed your mind?

If you purchased online, you can return your item within 30 days even if you have opened it for inspection. To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.

Most online returns are accepted in stores as long as the item meets these conditions. Use our handy returns journey guide to help you find the quickest way to return your item.

If you purchased in store, you can return your item within 30 days in its unopened and sealed packaging along with proof of purchase (excludes connected products with airtime, such as a mobile phone, sim contract or broadband connection*).

*Returns policies for connected products differ by network. You can change or cancel your contract with ID within 14 days of purchase. You are not able to change or cancel your contract with Vodafone.

pepsik

there is no email address for Argos 

the_lunatic_is_in_my_head

pepsik said:

there is no email address for Argos 

0345 640 2020

https://www.argos.co.uk/help/contact-us

Best call them OP